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Spectrum Internet not working? Spectrum TV appears down? There’s no need to freak out just yet—most Spectrum problems have easy fixes that you can try yourself.

And that’s exactly what this Spectrum troubleshooting guide is for. Here, you’ll find ways to resolve the most common Spectrum Internet and TV issues.

Jump to the section you’re here for and start fixing!

Spectrum WiFi Troubleshooting

Most problems with Spectrum WiFi can be resolved by resetting your home network. Here are some general tips for fixing Spectrum WiFi problems.

Check the Cables

Any loose cables from your modem to your router can disrupt the internet connection. Here’s how to systematically check the cables.

Tip: Try pulling out and reconnecting all the cables. If there is a loose cable in the network, you may need to restart the equipment to get the internet working.

Restart WiFi Equipment

Restarting your WiFi equipment resets your home network, which can resolve temporary WiFi issues. Here’s how to do it manually:

Note: Do not restart the equipment manually if you have fiber equipment. Instead, restart the equipment with the My Spectrum App.

If you have a modem and a WiFi router:

If you have a WiFi Gateway (modem + WiFi router combo):

If this doesn’t work, the issue is probably outside your home network.

Check for Interference

Your home WiFi signals can interfere with other nearby WiFi routers, baby monitors, cordless phones, Bluetooth devices, Microwave ovens, etc. when these devices are using the same radio band as your router (typically 2.4 GHz). Walls, furniture, and large metal devices can also block WiFi signals.

Interference can result in WiFi dead zones: places in the house where WiFi signals are weak and internet speeds are slow.

To minimize interference, place the WiFi router at a central location in the house. Also, make sure there are no electronic devices near the router that may cause interference.

Tip: If you use a portable WiFi device or a mobile hotspot, turn it off when you’re at home. You can also set your routers to different non-interfering channels to avoid interference.

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Reset Network Settings on Your Device

If you’re having trouble connecting to your Spectrum Home WiFi, it could be a problem with your device’s network settings.

To reset the network settings, go to your device's network settings and select the option to forget the WiFi network. Then, reconnect by entering the WiFi password.

Check for Outages

If all else fails to work, it’s probably an outage (you can freak out now). Visit Spectrum’s Outage Information and Troubleshooting page to learn about outages in your area.

Related Spectrum WiFi Troubleshooting Articles

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Spectrum Internet Troubleshooting

Unreliable connections and slow speeds can be caused by a range of problems, some of which you can resolve yourself. Here’s how to troubleshoot Spectrum Internet service.

Run a Speed Test

If you’re experiencing slow speeds, run an internet speed test to check your download and upload speeds. You should expect speeds close to what you’re paying for.

If the speed test shows unreliable speeds, the following steps may help. If nothing works, consider switching internet providers.

Check the Cables

Loose cables result in slow speeds, intermittent internet, and lost connection altogether.  Here’s how to systematically check the cables.

Tip: Try pulling out and reconnecting all the cables. If there is a loose cable in the network, you may need to restart the equipment to get the internet working.

Restart WiFi Equipment

Restarting your WiFi equipment can resolve connectivity issues and increase internet speeds. Here’s how to do it through the My Spectrum App:

If you have a Gateway (modem + WiFi router combo), you only need to restart the Gateway.

Note: Some equipment may not have the option to reset directly from the My Spectrum App. Instead, restart the equipment manually.

Check Connectivity on Multiple Devices

It could be that the problem is with your device and not the home internet. Test the connection on multiple devices to see if the problem persists.

If it’s just one device, try restarting the device and resetting the network settings on the device. If none of your devices can connect and nothing else so far works, it’s probably an outage.

Check for Outages

Visit Spectrum’s Outage Information and Troubleshooting page to learn about outages in your area. You can also check social media platforms for updates from Spectrum or other users experiencing an outage.

Related Spectrum Internet Troubleshooting Articles

How to Fix Spectrum WiFi Connected but No Internet

Spectrum Cable Troubleshooting

Spectrum TV not working? This could be due to an outage or a cable box issue—there’s only one way to find out. Here are a few steps to resolve Spectrum cable issues.

Check the Cables

The most likely culprit other than an outage is a loose cable somewhere—and there are a lot of cables that bring Spectrum TV to your screen. Here’s how to systematically check the cables.

Tip: If you’re using the same cable outlet for your modem and the cable box, also make sure the coax cables are properly connected to the coax splitter.

Reboot the Cable Box

Rebooting the receiver can resolve a lot of issues such as missing channels, no access to the channel guide, fuzzy signal, and even no picture. Here’s how to reboot a Spectrum cable box.

Tip: You can also reboot the cable box using the My Spectrum App from the Services tab.

Fix Spectrum Cable Error Codes

Error codes indicate different problems with the cable box that require specific fixes. Here are the most common Spectrum cable box error codes and how to fix them.

Note: These error messages and codes are for Arris, Motorola, Casia, Scientific Atlanta, and Pace Spectrum cable boxes.

Spectrum Error Code Most Likely Cause How to Resolve

System Startup Failure: E14

A problem during startup

Restart the box. If the error persists, contact Spectrum technical support.

Software Download: Fr.000, d.000, Etl.d, CLR, & FLASH ERASE

Wait up to an hour and do not turn off the device. If the error persists, contact Spectrum technical support.

Guide Update: DI

TV guide update available

Reboot the cable box and it will start updating the TV guide. This can take up to an hour.

No Picture/No Signal: dUI, DMI

Problem fetching content

Check for loose or damaged cables and reset the cable box.

HD On Demand Order Error: EC220, E220

Can’t display HD content

Try ordering the movie or program in SD instead. If your TV is set up for HD, reset the cable box.

Incomplete VOD Order: E5052 , E5702, EC451, & E451

Too many people ordering the same movie/program

Wait for a few minutes and try ordering again.

Nearing Failure: Error 1, 5, 7

Cable box almost out of date

Contact Spectrum technical support to have the cable box replaced

Dead Battery/Memory Failure: E09, ER01

Dead battery or memory failure

Contact Spectrum technical support to have the cable box replaced

Related Spectrum Cable Troubleshooting Articles

Spectrum TV App Troubleshooting

Some Spectrum TV App issues are caused by technical issues, others are a result of restrictions. Here are the general steps to troubleshooting Spectrum TV problems.

Update the App

Using an outdated version of the app may cause issues. You can update the app from your device’s app store or channel store.

Reinstall the App and Sign in Again

If updating the Spectrum TV App doesn’t work or there are no updates available, try uninstalling and reinstalling the app. You can do this from your device’s app store or channel store.

Once you’ve reinstalled the app, you’ll have to sign in again with your Spectrum account. This can resolve Spectrum TV App problems related to your account.

Check Network Settings

If your Spectrum TV App is missing channels, it may be because your device is not connected to Spectrum Internet. Most of Spectrum TV content is only available to stream through the the app when you’re connected to in-home Spectrum Internet.

Check your device's network settings and ensure it’s connected to Spectrum Internet. Don’t have Spectrum Internet service? Contact Spectrum customer service at 855-423-0918.

Check Parental Controls

If someone has enabled parental controls, some channels and on-demand content may be inaccessible or missing from the Spectrum TV App. Try disabling the parental controls and see if you are missing channels and content return.

Fix Spectrum TV App Error Codes

Most Spectrum TV App errors go away on their own or can be resolved by relaunching/reinstalling the app. Here’s how to resolve the most common Spectrum TV App errors on Roku, Android, and iOS devices.

Spectrum Error Code How to Resolve

RLP-999

Restart your Roku device, make sure you’re connected to Spectrum Internet, and try again.

RLP-1001

Make sure you’re connected to Spectrum Internet and relaunch the app.

RLP-1035

Wait a few minutes, relaunch the app, and try again.

DLC-1001

Make sure you’re connected to Spectrum Internet and relaunch the app.

DGE-1001

Make sure you’re connected to Spectrum Internet and relaunch the app.

ILP-9000

Wait a few minutes, relaunch the app, and try again.

ILI-9000

Wait a few minutes, relaunch the app, and try signing in again.

Related Spectrum TV App Troubleshooting Articles

Frequently Asked Questions (FAQs)

Why is Spectrum Internet not working?

Loose cables, equipment issues, and outages are the most common reasons for Spectrum Internet not working. Ensure all the cables are connected and reboot your router and modem. If this doesn’t work, contact Spectrum technical support.

How do I reset my Spectrum Internet?

To reset your Spectrum Internet, turn off your Spectrum modem and router, then unplug them both for 60 seconds. Now plug the modem back in and wait for it to turn on. Finally, plug the router back in.

How do I troubleshoot my Spectrum modem?

Check all the coax cables and ensure they are connected properly. Now turn off the modem for 60 seconds and turn it back on. Do the same with the Spectrum router. If the internet doesn’t restore, check for local outage at Spectrum’s Outage Information and Troubleshooting page.

Why is My Spectrum Receiver not working?

Loose cables, software issues, and outages can keep your Spectrum receiver from working properly. Ensure all the cables are properly connected, reset the receiver, and try again in a few minutes. If the receiver still doesn’t work, contact Spectrum tech support.

Why is my Spectrum cable box stuck on L-3?

The L-3 screen is when the receiver loads data. This step can sometimes take longer depending on your signal strength. To verify that the cable box is not stuck, turn the box on during L-3, then press the OK key on your remote. Doing this will display the progress bar of L-3.

Zion Harris

Zion enjoys writing on a variety of different topics, especially those that involve gaming, and sports. With over 7 years of experience in digital marketing, he keeps up with the changing market trends. Zion specializes in how-to guides, is a technical geek, and routinely writes on Windstream, Mediacom, Cox, AT&T, and MetroNet. He closely works with the content team to ensure that customers get unbiased and fair reviews of all associated services. In his free time, Zion enjoys spending time with his pets, exploring restaurants, and gaming.