Fixing Reference Code DLC-1002 Error on Spectrum TV App

Spectrum’s official list of TV errors doesn’t include any information about Reference Code DLC-1002. There’s no reliable information about how to fix the DLC-1002 Error on the rest of the internet either.

However, after carefully examining similar Spectrum TV errors such as RLC-1002, ILC-1002, and DLC-1001, we were able to piece together a pretty good theory for what causes this error and how to fix it.

What Causes the DLC-1002 Error

Spectrum Reference Code DLC-1002 means that the Spectrum TV Android App is having trouble connecting to the app server.

On Spectrum’s list of common Spectrum TV error codes, all the error codes related to Spectrum TV App for Android start with a “D”. This tells us that the DLC-1002 error is specific to the Spectrum TV App for Android TV and Android mobile devices.

Similarly, Spectrum TV errors starting with “R” such as RLC-1002 are related to the Spectrum TV app for Roku, and those starting with “I” such as “ILC-1002” are related to the Spectrum TV App for iOS.

Just like the DLC-1002, errors RLC-1002 and ILC-1002 also appear when you try to open the app. So the theory is that the DLC-1002 is the same error as RLC-1002 and ILC-1002, except it appears on the Spectrum TV App for Android rather than Roku and iOS.

Luckily, there is some information available about RLC-1002 on online forums which suggests that the error generally appears when the Spectrum TV App is temporarily down.

So, we can conclude that reference code DLC-1002 likely means a temporary outage. Still, there are some things you can try to fix the error just in case the problem is on your side.

How to Fix the DLC-1002 Error

Spectrum Reference Code DLC-1002 means that there’s a problem with the Spectrum TV app for Android. If it’s caused by an outage, there’s not much you can do but wait for Spectrum to fix it.

But it could also be due to a software issue. Considering what we know so far about the Spectrum DLC-1002 error, here are some possible solutions.

1.    Reset Your Home Network

Spectrum recommends checking your internet connection to fix similar Spectrum TV App errors such as DLC-1001 and XSTWL-1002. Resetting the home network can fix many temporary internet connection issues that may be causing the DLC-1002 error.

Here’s how to properly reset your home network:

1. Unplug the WiFi router and the modem
2. Wait 30 seconds
3. Plug the modem back in
4. Wait for 5 seconds
5. Plug the router back in

2.    Reinstall the Spectrum TV App

A problem in your version of the Spectrum TV App may cause the DLC-1002 error. Reinstalling the app may fix it.

Here’s how to uninstall and reinstall the Spectrum TV App.

On Android TV :

1. Use your remote control to go to the home screen on your Android TV.
2. From the home screen, scroll to the Apps section and select Google Play Store.
3. In Google Play Store, select the Search icon located near the top right corner.
4. In the search bar at the top of the screen, type “Spectrum TV” and press the OK on your remote.
5. Once you find the Spectrum TV app, select it to open app page.
6. If the Spectrum TV app is already installed, you will see an Uninstall option. Choose this option to uninstall the app.
7. Once the app is uninstalled, you’ll see an Install button. Select it.
8. Wait for the app to download and install.

To open the app once it's installed, go to the home page, then go to the Apps section and select Spectrum TV.

On Android Phone/Tablet:

1. Locate and open the Google Play Store app on your Android phone. The Play Store icon looks like a colorful triangle.
2. In the search bar at the top of the screen, type “Spectrum TV,” and tap the Search icon on the button right of the keyboard.
3. Once you find the Spectrum TV app, tap on the app icon to open the app page.
4. If the Spectrum TV app is already installed, you will see an Uninstall button. Tap this button to uninstall the app.
5. Once the app is uninstalled, you’ll see an Install button. Tap it.
6. Wait for the app to download and install.

Once the installation is complete, you can open the app either from the Google Play Store or by finding its icon on your home screen or in the app drawer.

If the app still shows the DLC-1002 error, it’s likely caused by an outage.

3.    Try Again Later

The DLC-1002 error may have been caused by a temporary problem such as an outage. All you can do in this case is wait for Spectrum to resolve the issue. In the meantime, you can also ask Spectrum support more about the issue and when you can expect the service to be back.

The Takeaway

Spectrum Reference Code DLC-1002 is generally caused by problems in the app’s servers and is typically resolved in a few hours. If you keep getting the DLC-1002 error, try resetting your internet connection and reinstalling the Spectrum TV app. If nothing works, contact Spectrum tech support.

Frequently Asked Questions

What does Reference Code DLC-1002 mean?

Spectrum Reference Code DLC-1002 typically means that the Spectrum TV app for Android can’t connect to its servers due to an outage. The error usually resolves by itself after some time.

Why is the Spectrum TV app not working on Android?

Spectrum TV app for Android may fail to work if your device is not connected to the home WiFi or if there’s an outage. Make sure you’re connected to the internet and launch the app again. Also, try restarting your device and reinstalling the app. If nothing works, contact Spectrum tech support.

What does Spectrum TV App error code SLC-1000 mean?

Spectrum TV App error code SLC-1000 means that your Samsung TV is not connected to Spectrum Internet. Connect your TV to the home internet and launch the app again.

Why is the Spectrum TV app not working on Roku?

Make sure you’re connected to the home WiFi and try again. Also, try:

• Uninstalling and reinstalling the Spectrum TV app
• Updating your Roku TV firmware
• Restarting Roku TV

If the Spectrum TV app still doesn’t work, ask Spectrum tech support if there’s an outage.