How to Resolve WOW! Internet Outage: A Complete Guide

When the power supply is intact, but the WiFi is too slow or completely down, a WOW! Internet outage could be at play. While the situation is indeed frustrating, you need to keep calm and troubleshoot.

While system-wide and regional WOW! Internet outages are uncommon, it’s best to rule out the possibility before you start looking for faults at your side.

Common Factors Leading to WOW! Internet Outages

When your WOW! Internet is down or not performing as expected, the reason could be a system-wide disruption or a minor issue at your end. The common causes for an internet outage include:

• Damaged Infrastructure

Physical damage to the network infrastructure may result from natural disasters, construction accidents, wear and tear, etc.

• Hardware Failure

Modem/router malfunction, server crashes, loose/battered cables, DNS failures, and CPU overload may cause service interruptions or a complete blackout.

• Network Congestion

Excessive traffic on the network during peak usage hours can max out available bandwidth, slow down speeds, increase latency, trigger packet loss/routing issues, and cause website/application timeouts.

• Power Failure & Maintenance

Loss of power to servers/equipment and maintenance protocols at the provider’s end may result in a temporary service shutdown.

• Firmware/Software Issues

Firewall/VPN misconfigurations, buggy updates, and high CPU/memory usage may lead to service interruptions.

• Cyberattacks

Malware, ransomware, network hijacking, data breaches, tampered security settings, and Distributed Denial of Service (DDoS) attacks can make the internet inaccessible.

Determine Why WOW! Internet Is Down

Now that you’re aware of the factors that lead to a WOW! Internet outage, it’s time to identify which one concerns you. You should start by checking for outages from the provider’s side and then move towards solving the issue at your end.

Look Out for System-Wide or Regional Outage

You can do this by visiting the WOW! Maintenance & Outages page. If you’re facing an outage from the provider’s side, all you can do is wait until the service is restored; otherwise, move to the next step.

Restart Your Devices

Reboot your modem, router, and computing device to resolve commonplace hardware glitches; make sure all the internet equipment is powered on and functioning normally.

Inspect Your Hardware

A faulty/outdated modem or router may need immediate replacement. Rented equipment is typically replaced by the provider free of charge.

In case the internet equipment appears to be working fine, but the problem persists, identify any loose or frayed wires.

You can replace damaged Ethernet cables and power cords by yourself. On the other hand, a damaged cable from the provider may require you to call in a technician.

Secure Your Network

Once all possible hardware issues have been ruled out, you may consider firmware and network security problems.

Update your devices, reset your WiFi password, run a malware scan, and reduce load on your home network by disconnecting unused devices.

Contact WOW! Support

Finally, if none of the causes apply to you or you simply cannot pinpoint the issue, contact WOW! Customer Support or call 844-343-1373 for assistance.

Tips to Avoid Future WOW! Internet Issues

While you don’t have control over system-wide and regional internet outages, you can prevent many common WOW! Internet issues by exercising these practices:

Keeping your hardware and software up to date
Replacing old, worn-out, or outdated equipment on time
Enhancing network security by installing a reliable anti-virus/malware program
Updating your WiFi password regularly

FAQs

How to reboot WOW! Internet?

You can reboot WOW! Internet by restarting your modem and router/gateway device. You can do this by using the power buttons on the devices or unplugging them from the power outlet. It’s best to wait a minute before turning the devices back on.

How can I report a WOW! Internet outage?

You can report a WOW! Internet outage by calling their customer helpline or by using the live chat feature on their website.

Robert

Robert is a dedicated and knowledgeable author, an SEO expert with a passion for all things tech. He has a keen eye for detail, allowing him to write interesting blogs that are informative and engaging for readers. He has extensive knowledge of internet, TV, and phone pricing and plans, and has created numerous how-to guides to help users make informed decisions. As a tech geek and TV buff, he is always up-to-date on the latest trends and developments in the industry, making his content always fresh and relevant.

By Caroline Eastman/Provider Updates/ 30 Apr, 2024