A steady internet connection makes life exponentially easier. However, sometimes issues like technical problems, pending updates, etc., can lead to slow speeds and disconnections.
If you’re having issues with your WOW! Intenret, then do not worry! There are some troubleshooting steps that you can try before going through the tiring ordeal of contacting customer service representatives. In this blog, we will talk about some troubleshooting tips that can help you fix your WOW! Internet in a beat.
Common Reasons for WOW! Internet Outages
Before we move on to how to troubleshoot WOW! Internet, we should list down some of the reasons why you may be facing difficulty connecting to the Internet. The usual underlying causes and reasons for faulty internet are as follows:
- Network congestion
- Old or outdated routers
- Equipment overheating
- WiFi network overloading with multiple connected devices
- Worn out or loose wires
- Maintenance
- Pending firmware updates
WOW! Internet Troubleshooting Checklist
Your internet may be down because of any of the above reasons. Not to worry, there are simple solutions to these problems.
Pro-Tip:
To check if the issue is in your router, connect your device to the internet using an ethernet cable. If you can access the internet, it means that the issue is in the WiFi setup and not the ISP.
Follow the checklist of the WOW! Internet troubleshooting tips below:
1. Check for Outages or Maintenance
An outage can be planned or unplanned. Sometimes internet companies plan an outage to coincide with a maintenance activity causing your connection to malfunction. To see if this is the case, visit this page and put down your location. You will find out if there is a scheduled maintenance in your area.
A plain Google or Twitter search like “WOW! Internet outage” can also help. Or you could call WOW! Customer Service to confirm a scheduled outage. If it is one, you can just wait it out.
2. Restart Your Device
The first one is the easiest to try. Rebooting your device is always a good idea whenever your internet starts acting up. Shut it down through the power button or remove it from the wall socket. Powering it down or unplugging any kind of power source going to it is what we call a Hard Reset.
Now, don't be impatient here. Ideally, you should keep it without power for at least 60 seconds. Then, power it back up or plug it back in and see if it's working. If that fixes it, that means the network congestion has cleared up.
3. Resetting Your Modem
This step is a cakewalk. You simply have to find the reset button. It is usually concealed inside a hole. Insert a pin in this hole and press for a couple of seconds. Restart your modem and try connecting the internet to your device of use. If it connects, there you have it.
4. Tighten Loose Connections
Cables can get damaged due to prolonged use. The cables connecting the router with the ISP and your devices can wear out, resulting in disconnection. You may need to check the wires to see if their jackets have come loose or if their pin connectors are broken.
In such a case, you can replace your wires with new ones. Also, check your wall jack for moisture and clean the wires. You can also schedule an appointment with the WOW! Customer Service for professional support.
5. Update the Router’s Firmware
Sometimes, the lights on your router may be going crazy while you experience compromised connectivity. This may be happening because your firmware is due for an update. Visit the address http://192.168.0.1 on your browser.
Log in using your credentials. See if there is an update available in the System Settings section. All you have to do after this is download and install an update if you find any.
6. Check the Device for Overheating or Overloading
An overheated device may result in poor signal. Insufficient ventilation is the main reason for such overheating. It might be time to move your router to an airier place.
Another reason for a malfunctioning connection is that your router may be used for a data-intensive task or too many devices are connected to it simultaneously. The appropriate solution in this situation is to disconnect a couple of devices from your router. Secondly, you can hold up any data-heavy activities.
It is generally a good idea to keep your device up to date. The older the device, the more likely you are to face one of the above issues. If you are still facing issues after having covered all the bases, then it would good call to contact WOW! Customer Service.
FAQs
Need Help?
Let's find Internet services available in your area
Amelia is a seasoned writer with a passion for all things internet and streaming. From the latest content on streaming services to the best internet providers for streaming video content, her articles cover everything. Amelia routinely writes about Cox Residential Services, Astound Broadband, and WOW to help guide readers through their services. When she’s not working, Amelia enjoys catching up with the latest movie releases.
Amelia Cooke