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When to Contact WOW! Customer Service

In case of the following issues, you can contact WOW! customer service for instant support:

  • Connectivity issues
  • Bill payment issues
  • Cancellation of services
  • Relocation of services
  • Plan upgrade

Steps to Follow Before Dialing WOW! Customer Service

Follow these steps to save your time when contacting WOW! customer service:

Keep Your WOW! Account Number Ready

The agent will ask you about your WOW! account number to verify subscription details. You can find it on your monthly bill or billing email. This account number can also be found by logging into your account.

Provide Your Phone Number

If you cannot find the account number, provide the representative with your associated phone number for verification.

Remember the Last Four Digits of Your Social Security Number

You may be asked to provide the last four digits of your social security number for privacy purposes.

Provide Your Billing Address

If you want to change your existing subscription or upgrade it to another, the agent may ask for your billing address.

How to Pay Your WOW! Bill?

WOW! provides its customers with multiple options to pay their Internet, TV, and Phone service bills.

1 Payment via Phone

Dial the WOW! phone number and follow the menu instructions to connect with WOW! billing customer support. After gathering the necessary information, the representative will generate your payment request.

2 Pay at Store

You can visit the nearest WOW! store and pay the bill in person. To find the nearby official stores in your area, visit WOW!’s official support page.

3 Pay Online

WOW! allows you to pay your bill via debit or credit card. Log into your WOW! Account, go to the Billing dropdown menu and select Submit Payment.

4 WOW! Automatic Payments

With WOW! Autopay feature, you can pay your bills automatically from your bank account. Pay for your cycles effortlessly without having to lift a finger!

Frequently Asked Questions (FAQs)

WOW! customer service can be reached at any time, however, for extensive assistance, it is recommended that you call during business hours from Monday to Friday (08:30 AM to 05:30 PM).

You can reach out to WOW! Customer Service through their support number, email chat, or social media.

WOW! offers online support for its customers. To cancel your service, log into your account and use the chat feature to talk directly to the live agent regarding the cancellation of your services. You can also call 877-MOVE-WOW and request the representative to cancel the subscription.

To pay your WOW! bill on the phone call the WOW! official number at 1-866-496-9669 and follow the instructions.