WOW! is at Your Service When You Move
Moving to a new neighborhood? If you have confirmed WOW! service availability at your new address, you can relax. WOW! will be with you every step of the way to help move your service(s) subscription to your new home.
To transfer your WOW! service(s), the first step is to call WOW! 2 weeks in advance to let them know you’d be moving. This window of time allows WOW! to disconnect the service(s) from your current address and transfer to the new one. Generally speaking, it takes up to four days to complete the process.
If you intend to keep the same plan or package, pack up the WOW! equipment carefully. And, don’t forget to label the cords for the different pieces of equipment. But, if you wish to upgrade and not keep your old equipment, you can return the equipment at the nearest equipment drop box location.
The same top quality services will be enabled at your new home. You get to keep your email addresses, account information, and in most cases even the phone number.
Call 1-855-349-9313 and allow a WOW! representative to help you coordinate the dates for disconnection and new set up along with other details related to transfer of service.
The WOWWAY Portal
The WOWWAY Portal is your one stop for a quick glance at the latest in news, sports, finance, entertainment, games and much more. You can get updates here about the NFL Playoffs, the weather, and the stocks. The portal gives you access to your WOW! email as well as your online account. Login to manage your account from the portal, and accomplish a whole host of tasks.
- View & pay your bill
- Setup autoPay & Enroll in paperless Billing
- Access account info and settings
- Stream online content
WOW! Online Self-Help Resources
WOW! has built a support portal which contains a library of frequently asked questions. These FAQs are divided by categories. Within each category are further subdivisions by feature or technical issue. Click below to go directly to the relevant WOW! self-help page.
Account & Billing – General questions, AutoPay and Paperless Billing, Email.
Maintenance Advisories – Get information regarding upcoming manintenace event(s) or a service outage.
Internet – General questions, equipment & installation, troubleshooting, Whole-Home Wi-Fi, WOW! Security.
TV – General questions, equipment & installation, troubleshooting, Parental Controls, Pay-per-View & On Demand, ULTRA.
Phone – General questions, equipment & installation, troubleshooting, long distance and international calling, phone scams and “Do Not Call”, 911.
If however, you are unable to find an answer to your question, you can always contact a WOW! representative at 1-855-349-9313.
WOW! News and Updates
Interested in knowing what WOW! is up to as a company? From giving back to the
community to the company culture, service updates, and future plans, find all
WOW! news in one place.
WOW! Management Team
Are you curious about the leadership team at WOW!?
the people who are looking out for the interests of internet, TV, home phone
consumers every day. The leadership negotiates with government agencies and
network providers to get you the best prices and most content under WOW! services
Over the years, WOW! staff have left a positive impression on many customers.
These interactions have left an indelible mark on the hearts and minds of WOW!
subscribers. To recognize these acts of good customer service, WOW! has compiled
customer testimonials into a single place called WOW! Moments. Check out some
stories of exceptional customer care provided by