There is never an end to utility bills; they keep piling on until they stand as tall as Mount Denali. As a thrifty customer, one is always on the lookout for a discount. Even the tiniest bit of dent in the number of utility dues will do. Alas, there is no discount found in electricity, water, gas, or garbage disposal expenses.
Do not fret though, there are more utilities that allow you the opportunity to reduce that daunting heap of dues. Your internet, cable TV, and home phone constitute mandatory utilities, which you cannot circumvent at any cost. However, it’s often the case with telecom services that most homeowners end up paying a lot more in return than they must.
There are multiple reasons for this to occur:
The internet provider places data caps; upon exceeding those limits, the subscribers are penalized. Some internet service providers have quite low data limits and tend to charge dearly if you consume additional GBs.
You are paying for internet speed you have no need for. A download speed as furiously fast as 1000 Mbps is unnecessary for a standard household. Since a minimum of 25 Mbps-fast connectivity is considered adequate for Spectrum 4K streaming, if you have only one or two devices to connect, the aforementioned speed would suffice. If however, more devices require connectivity, let’s say 5, up to 100 Mbps of speed would do well in fulfilling gaming, streaming, surfing, and networking needs.
You are paying for unnecessary services and features. Most ISPs market dozens of extra features as part of their plans and packages in an open-ended manner so people assume those features are included. But, in fact, these tend to be optional and only add dollars to your dues.
There can be many other reasons too that your Spectrum internet (Spectrum español internet) bill is stretching your estimated budget. To find the root of the cause, you will have to dive deep into your internet provider’s website and thoroughly scrutinize the information provided especially the fine print content.
Quite a few providers like Charter Spectrum™ are relatively candid about their services. They don’t make the subtleties of terms and conditions, data limitations, penalties, contracts etc. obscure. But unfortunately, there is no dearth of providers, which are not so open about their services and stipulations, so you have to grill their customer service representatives to extract those useful bits. More often than not, the nitty-gritty of the terms are usually presented in a print so fine that you either require a magnifying glass to read it, or you must squint your eyes to go through the details.
In case you are a new Charter Spectrum™ customer, they have excellent introductory pricing plans that allow you a full year of uninterrupted relief for your internet, cable TV, and home phone bills – there is no price hike for one year. The picture does become sad when after a full 12-months of enjoying quality Spectrum services, you see a huge jump in your monthly telecom bill as you come to close the promotional period.
Now you are faced with two options: either you continue with Charter Spectrum™ services and accept the standard rates prevalent at the time, or find a new telecom service provider so you can get internet packaged at the introductory price. Alas, there are not many who could proudly rival Spectrum in terms of services, features, and offers and that one factor just adds to your dilemma.
But wouldn’t it be wonderful, if you could get the best of both worlds?
Well, indeed, you can. But to achieve that, you will have to polish up your detective and negotiation skills, and be willing to gather the fine points that could come in handy when you are negotiating with a Spectrum customer service (Servicio al cliente de Spectrum) representative.
To learn more about how you could advocate your right to a discount with Spectrum, read on.
Before the battle ensues with the service representative, make sure you are armed and ready with all the knowledge you have. Diving headlong in the fray without any preparation will result in you being the first casualty.
There are a few things you need to look up:
As mentioned above, gear up your detective skills and dive deep into Spectrum’s website – review all the discounts available on Spectrum Internet. Compare all their offerings at your leisure. And carefully read through their terms and conditions. Never rely on the service representative to fully relay that tediously detailed information over the phone. They are humans too, and may inadvertently miss an important detail.
Make sure you have determined your internet needs before you actually narrow down on a plan so that you don’t end up paying for alluring yet unnecessary high speeds. No one can gauge that better than you, not even the service representative. You may, however, ask questions and share concerns regarding any piece of information that you may have come across and aren’t clear about.
Look up the other internet providers available at your address. BuyTVInternetPhone is a great place to find the alternatives you may have. Simply, input your ZIP code, and the search tool will fetch all the providers available in your area with their respective offerings.
You may use this information as a bargaining tool. And if the negotiation doesn’t work out, you will have an alternative to return to afterward.
Recall if you have had any issues with Spectrum due to which you had to contact them in order to resolve a roadblock. Gather any evidence you may have of those instances such as conversation records. This could help you impress upon Spectrum that you have remained loyal over the course of ups and downs in your journey together.
One of the good things about Spectrum is that it allows you to cancel anytime, no exorbitant canceling penalties to fear. So you can call the Spectrum customer service representative and ask to cancel your Spectrum plan.
No worries, they are not going to do that easily, they will forward you to their retention department and offer you enticing discounts so they don’t have to lose you.
If however, what they are offering is not satisfactory enough, it’s time you draw on your accumulated stash of knowledge.
Sure it’s a battle of words, but the best way to win that would be with immense politeness. Being rude, demanding, and aggressive will get you nowhere. In a reasonable and calm tone, leverage the information you have collected and countered the agent. You can even ask them if they have any special discounts for specific audiences e.g. a Spectrum senior discount or a Spectrum military discount, etc.
If the agent is not giving in, ask to speak to a manager.
Plainly proclaiming that you are unhappy with their service is not going to perform any magical trick.
If you have utilized Spectrum’s services for a year or more and have always paid your bill on time if you were previously offered a special discount which has been discontinued since, or if you have had any technical or billing issue with Spectrum in the past - essentially any tidbit that could count as a bargaining chip - best bring that up in your conversation. All these bits and bobs would point to the fact you are a loyal and valuable customer who they wouldn’t want to lose.
If all else fails, bring their competitor up, one that is offering similar services at your address, quote their prices (most providers offer discounted rates and special promotions to new customers); hopefully, this will prompt Spectrum representatives to get you a better discount than their competitors. In this instance, never exaggerate. Those pro agents surely keep an eye on their competitor’s prices; your one exaggerated statement may backfire on all your labor.
IThe agents usually follow a script, so listen carefully to see if you can find any loopholes, and avoid making a muck out of your argument.
IOut of all the information accumulated, choose your strongest point upon which you can fall back whenever you feel you are losing the negotiation battle.
There are many features and pieces of equipment that come with Charter Spectrum™ services and may not be of much use to you while there are some you can be nifty with.
For instance, instead of leasing Spectrum’s in-home Wi-Fi equipment, which may cost you $5/month, get your own Wi-Fi equipment. Spectrum even gets you a list of modems that are compatible with the provider’s network; varying models approved for different speed tiers, that you can pick from and pay for once and for all.
Furthermore, you should be aware of the background costs that could translate into an anticipated hike in your final dues. For example, a reconnection fee, professional installation fee, broadcast TV surcharge, DVR equipment rental and spectrum service fee, premium channel fee for HBO® Subscription, EPIX®, The Movie Channel®, Cinemax®, STARZ®, and STARZ ENCORE®, and a penalty for late payment.
If you are opting for TV and internet services, you have the Double Play Select, Silver, and Gold while if you are opting for all three of Spectrum services, i.e. internet, TV, and home phone, Triple Play Select, Silver, and Gold plans are on the menu.
The significant difference between these three tiers is the number of TV channels and premium offerings. The more extensive the channel lineup and the more inclusive of perks, the higher the cost.
Therefore, if you do not need as many channels or as many premiums, you can simply go for the low-tier Spectrum bundles.
Spectrum offerings are unrivaled and bring great value for money; if you follow some of the aforementioned tips, you are likely to make more gains than you expected.
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