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When it comes to popular and reliable service providers in the U.S., CenturyLink is easily one of them. Aside from internet services, CenturyLink provides TV and phone services to millions of families in 36 states of the U.S. including Arizona, Colorado, Washington, Minnesota, and many more.

CenturyLink, now a part of Lumen Technologies, has a footprint of 4.5 million subscribers and this number continues to grow! CenturyLink ranks as the fourth largest fiber internet provider and the third-largest DSL internet provider in the U.S. Besides the usual services, CenturyLink works to give its customers the ease of paying the bills and scheduling appointments, to give an example. How is this possible? It’s by means of an app called My CenturyLink App.

If you are a user of CenturyLink, and you do not have the app, then you may as well be missing out on some of the biggest features of CenturyLink. The CenturyLink app is designed such that you can pay the bills easily and do much more.

Using My CenturyLink App, people can manage their account, privacy, security, and network. Additionally, people can also use the app to self-install, pay bills, and for troubleshooting issues. We will look into these features in more detail in the section below.


If you are new to the CenturyLink family, then firstly, welcome aboard! Secondly, you probably know about the self-installation option that you can opt for if you have subscribed to CenturyLink DSL internet. Well, there’s some good news for you, if you have indeed done that. You can download the CenturyLink app to set up the internet.

You can find easy installation steps in the app that will tell you how to plug the modem in and then scan the serial number with the app to access your account information. Afterward, you will need to sign a service agreement on the app to finalize the process. Now, you will be able to manage your Wi-Fi settings using the app.

What do you get from doing this? One, you skip the hassle of waiting for the technician to arrive and set up the internet. Two, you skip the installation fee for a pro installation, which is up to $125. Three, the app doesn’t cost any money so you’ll be setting up your internet by doing the bare minimum and paying nothing at all.

Troubleshooting Issues

In the case of any issues with your internet, you can use the app to find a solution. You will find that in the CenturyLink app there are videos and tips on how to solve your slow internet or no internet issues. You can also find information regarding any outages and when these will be resolved.

With this feature, you won’t have to worry about calling the customer service agents every time there is an issue. If it is a minor issue that you can resolve by yourself, then it will make things simpler for you as well. However, if the problem is bigger than you can handle, then you will have to make a service request using the website. You can’t make a service request using the app, remember that!

Manage Your Account

My CenturyLink app provides ultimate convenience when it comes to managing your account. Managing your network’s privacy and security is at your fingertips! In addition to that, you can also use the payment feature to schedule, make, and cancel payments. If you want to know more about billing through the My CenturyLink app, check this out! You will also have access to certain features such as:

  • Paperless billing subscription
  • Autopay activation
  • Billing details for current bills
  • Payment schedules
  • Service status for any device or technical fault
  • Order alerts for new orders

Additional Features

Aside from the features mentioned above, there are some additional features of the app like

  • Fingerprint or face scan feature for log-in
  • Reboot your modem directly from the app
  • Download a network QR code to give guests easy access to the Wi-Fi

Secure Wi-Fi

This feature is only available on certain leased CenturyLink modems. If you choose to get one of these modems, you will be able to manage which devices have access to your network. Additionally, you will also be able to disconnect any device at any time and schedule online and offline time for certain devices or groups of devices.

Thanks to this secure Wi-Fi, you will also be able to access parental controls for your kids’ devices. With this feature combined with grouping, you can easily control what your kids can watch and access. You can create a group or associate multiple devices with one user, and then you can block content for them.

My CenturyLink app is available for download on both Android and iOS devices. Just go onto your cellphone’s app store or play store and install the app. Since the app is free of cost, you won’t need to pay even a penny for it. One thing you will need to be wary of is the version or model of your phone. The app does not support pre-Android 5 and pre-iOS 12 versions.

The next step is setting up your account. The app will require you to sign in and if you have already set up your account on the website, you will use the same credentials here. However, if you haven’t set up your account on the website, then you can either do that first and then sign-in on the app, or you can use your ZIP code and account number to set up the account.

How do you find out what your account number is? Check your welcome letter or your bill for your account number. If you cannot find both of these, email or call your provider to ask them to send you the number.

Just like the impeccable quality of service, CenturyLink customer service is also a plus point for its users. You can find multiple self-help tools on their websites, just like the videos and articles in their app, which we talked about before. Besides that, you can chat with an agent regarding any problem at any time of any day. Live chat is available 24/7.

  • If you are looking to inquire about their services and plans, you can reach the customer support agent at 1-855-349-9310.
  • If you want tech support, call 1-800-244-1111. Tech support will be available Monday to Friday from 8 am to 6 pm local time. You can also call this very number to sort out any account-related matter.

A few things that need to be noted here are the things you need to do when you call CenturyLink customer service:

  • Have Your Account Number on Hand: The customer support agent might ask you for your account number, so it is necessary that you have it on hand.
  • Confirm Your Identity: To ensure that your account is not being misused, CenturyLink customer service agents will ask you to confirm your identity by telling them your social security number.
  • Have Your Billing Address on Hand: The agent can enquire about your billing address, so you should be sure to provide the accurate details when asked, so as not to arouse suspicion of a threat or misuse.
  • Note the Details: Any information given to you by the agent should be noted down as it might be of use to you in the future. The agent can give you a number or some ticket details for any issue you might have. These can be asked later on to confirm your identity and to solve your issue.

Concluding Words

Coming to the end, now you know all there is to know about the My CenturyLink app. Also, a little bit about CenturyLink customer service. If you are a user of CenturyLink, you must have known the benefits of the CenturyLink app as a customer agent must have relayed them to you. However, if you didn’t know, this blog was exactly what you needed. After reading it, what would you say? Are you signing up for the app?

Frequently Asked Questions (FAQs)

How do I download the My CenturyLink app?

You can find the My CenturyLink app in the App Store or Play Store on Apple and Android phones. Click install and the app will be downloaded onto your phone.

Is there an app for CenturyLink?

Yes, there is an app for CenturyLink by the name My CenturyLink app and it is available for Android and Apple phones. You can find it in the App Store or Play Store and download it free of cost.

How do I use the CenturyLink app?

After downloading, you will have to sign in to your account. You can use the same credentials as your CenturyLink web account. Or you can use your account number and ZIP code to sign in.

How do I set up My CenturyLink app?

Install the My CenturyLink app on your phone or tablet from the app store. After installation, sign in to the app and you can now manage your network, run speed tests, and much more on the app.