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Error codes can be menacing, especially when they interrupt your entertainment. Like any cable service, Optimum also faces these error codes, which can be a bit frustrating to handle. Optimum doesn’t have a complete list of these codes available since they prefer customers to contact Optimum customer service, but we have done some heavy lifting for you. Here’s a quick guide to some of the most commonly faced error codes with their solutions below.
| Error Code | Cause | Solution |
|---|---|---|
| DAL | Authorization Issue, Problem with the cable signal | Unplug all the wires and plug them again. Ensure that all cables, especially the coax cable, are connected firmly. Reboot the cable box and let it connect. |
| CUC | Communication and authorization failure | Perform a power cycle by unplugging all the cables, waiting for a minute, and connecting them again. Reset the cable box if the previous fix doesn’t work. |
| ERR C910 | Power interruption, signal loss | Ensure that all cables, especially the coax cable, are plugged in securely. Check for local Optimum outages. |
| Four dashes (----) | Hardware or signal issue, the cable box is not receiving the correct signals. | Ensure that all cables are plugged in securely. If the issue persists, it means there’s a firmware error. |
| APL-055 / OBV-055 | Internet issue affecting Altice/ Optimum streaming services | Ensure that your cable box is connected to an Optimum-provided router and that the internet is stable. |
| B210 / P210 | Network connectivity or firmware issues resulting in a boot failure | Do a full power cycle reboot by unplugging the cables and waiting for 60 seconds before plugging them back in. Reset to factory settings if the box is still showing the issue. |
| 6210 | Seen on Samsung TVs due to boot failure or intermittent signal loss | This might be due to poor signal strength, for which you need to contact Optimum customer service. Ensure that all cables are connected firmly. |
| Error 56 | Issue with Optimum Stream and mini boxes due to the internet | Reboot the router and connect with the right Optimum Internet SSID. |
| Error 100 | Issue with Optimum Stream and mini boxes due to the internet | Delete recorded shows on your Optimum DVR to resolve the issue. |
Here are the easy ways of resolving Optimum error codes in the future:
With the list of error codes and their solutions, you can now resolve Optimum error codes and enjoy the service seamlessly. In case the issues are persistent, reach out to Optimum customer services for assistance.
What is Optimum Error code 23?
Optimum Error code 23 is an authorization error, which shows that your cable box isn’t able to connect to Optimum’s server.
What is Optimum Error Code APL 055?
Optimum Error Code APL 055 error code indicates that your TV device or cable box is not connected to the internet.
How can I troubleshoot Optimum Error Codes?
The best way to troubleshoot Optimum error codes is to reboot your cable box and ensure that all cables are connected securely to the devices.
James Chadwick has proved himself to be a great help to the residents of Hawaii in their search for the best internet services. His expertise in writing along with his knowledge of the provider has resulted to become a marvelous combination of detailed insights. He has an eagerness to troubleshoot tech-related problems, as well as enjoys writing detailed how-to guides for Hawaiian Tel subscribers. He also has experience working closely with providers like DIRECTV, AT&T, and Spectrum. James works closely with a team of excellent content writers to help generate the most valuable content for our readers.