Looking to check Optimum service availability, plans & packages, special offers?
Understand all about Optimum services in the language you’re comfortable with. And learn what you need to know to help yourself make an informed decision.
Already an Optimum subscriber and looking to speak to a customer support representative?
Contact Optimum via live chat―whether it is a general inquiry you need to make or you have questions about your account & billing, and even if you are facing a technical issue―you can get instant help!
The free Optimum Support app is an excellent way of reaching out for solutions―from account management to bill-pay and self-help resources, this app puts it all at your fingertips.
The Optimum self-help portal is a great place to learn about services and make the most out of each―Internet, TV, home phone, account & billing―on this portal you can access FAQs, tutorial videos and more!
To ensure maximum flexibility and convenience for subscribers, Optimum keeps official social media handles on Twitter and Facebook. You can get in touch with the Optimum customer support staff via these channels too.
Do you prefer one-on-one interaction? Find the Optimum store location nearby, and make a quick trip―you can ask questions and share concerns with representatives in-person, and find solutions that you’re satisfied with.
Never miss a payment with autopay―an automatic deduction from your bank account or debit/credit card will never let you be late.
You can also make a one-time payment using your bank account, credit/debit card.
And, if your bank offers online bill-pay services, you can add Optimum as a payee using your Optimum account number.
The Optimum Support app lets you pay your bill with the ultimate ease of a few taps on your mobile device.
The free app gives you ready control of your account―and also lets you pay your bill on the go!
Go to the My Bill tab, and make a payment using your bank account or credit/debit card.
Prefer to pay via check or money order? Optimum gives you the option to send the payment to this address:
P.O. Box 70340
Philadelphia, PA, 19176-0340
Don’t forget to include your remit stub and Optimum account number―that can be found on the My Profile page.
Call Optimum at 866-213-7456 and use the automated system to pay by check or debit/credit. You can also receive assistance from a Care Specialist during designated hours.
Pay your Optimum bill at a store location nearby―via cash, money order, check, debit/credit card. It takes 2-3 days to process, but many locations also offer drop-box facility for after-hours payment.
Find support from online resources when you face a technical issue―a few simple instructions can help you with a successful DIY attempt. Optimum encourages that―with plenty of guidance on its self-help web portal. Also, here you’ll find answers to your account & billing questions and other information that helps you familiarize yourself with Optimum services.
Optimum by Altice delivers innovative products and services that give you an opportunity to connect and entertain at the best price.
Yes. Call at 866-213-7456, and follow the prompts from the automated phone system to pay your Optimum bill in just a few steps. During designated hours you can also speak to a Care Specialist for help with paying your bill.
To determine if there is an Optimum service outage in your area, check out the outage map. You can also sign into your Optimum account via the web or the Optimum Support app, and find up to date information about a reported outage in your area.
Optimum Internet installation is a one-time cost. You can choose the Standard or Premium Installation―depending on how many Cable outlets you need and how many devices you have to set up―for $99 or $149 respectively. But Optimum often offers discounts or waivers on the install cost with its promotional deals so it is worth checking. To find the latest Optimum offers call at 844-520-8978 anytime.
Yes. The Optimum Support app is free of cost. You can download it for your mobile device from Google Play or the App Store. The Optimum Support App gives you ready control of your account, and services. View your billing statements, make your payment or update your account status and more.
Optimum gives you multiple ways to get heard―live chat, interaction over the phone or in-person at your nearest Optimum store location, Optimum social media handles & more. Visit this page to pick any one mode of communication that suits you.
Sign into your Optimum account online and make a one-time payment using your bank account, debit or credit card. You can also set up autopay to have the payment automatically deducted from your bank account or debit/credit card every month.