Problems with your internet can be a real hassle to deal with. Not only do you have to get in touch with your ISP’s customer service repeatedly, but you also lose a lot of time. It’s especially a waste of time if you need to work, study, or do anything else that is important to you. CenturyLink, like any other ISP, has its occasional problems. As good as the service is, there is always a chance that you run into some problems along the way.
CenturyLink Fiber service is a very popular option among its customers. Unfortunately, it still doesn’t exempt you from facing Wi-Fi issues at some point. However, before you pick up the phone and place a call to CenturyLink customer service, there are a few things you could try to get your fiber connection to work. We have shared some troubleshooting tips in this blog, so keep reading to find out!
A slow and unstable internet connection always means that something has gone wrong. Either it’s an equipment issue, a signal issue, or something else. Usually, there are a few things you can do to fix the issue if it is a minor one. Maybe, you can try one of the following things:
If your CenturyLink fiber internet problem still persists, despite trying all the things mentioned above, then here’s what you should do. Check for a wire, or more accurately, an Ethernet cable that is connected to your router and the fiber terminal. If your fiber terminal, or ONT, is located outside your home, then maybe it is not directly connected to your router. Rather, it must be connected to a wall jack and then the router.
If the ONT is inside your home, then it will be directly connected to your router via that Ethernet cable. Once you find that wire, you can follow the next steps. However, the steps differ depending on the type of router you have: C4000XG or C3000Z.
We mentioned things like fiber terminals or the ONT in the section above. Well, whenever you sign up for a fiber connection, you get some additional specialized equipment. We will be giving you a little bit more detail about this equipment and what they are supposed to do.
To get access to fiber internet, you need an optical network terminal or an ONT, to act as a bridge. Since you can’t directly connect the fiber optic cables to your router, they will instead be connected to the ONT, which will further connect to your router. However, this terminal needs the power to operate. You will have to connect it to your home electrical supply so that it can do its job.
You can install this terminal either inside or outside of your home. If you install it inside your home, it might usually be done in your garage or in a utility closet. As for outside, the ideal location would be behind your home close to the other utility connections. If you are looking for an ONT for your CenturyLink fiber internet connection, you might want to try these two manufacturers: Adtran and Calix.
We didn’t mention this device before since it is not a necessity for some households. You only need this device if your home doesn’t have a circuit breaker outlet. In that case, the technician that has come to set up the equipment will install the Wall wart. This device has a reset button, just as a GFCI outlet does. If there is a power surge, the circuit will trip causing the power to cut off. Once you’re ready to use it again, just push the restore button.
This is another device that is not a necessity but can be purchased if needed. A battery backup unit, also known as the Uninterruptable Power Supply (UPS) will keep your service running even during a power outage. You can either purchase an 8-hour or 24-hour backup unit. Keep in mind that the backup unit does not guarantee functionality in all outage events, especially if it’s a network issue more than an outage issue.
Your CenturyLink fiber connection might be weak due to many reasons.
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