We can all see that technology has affected our personal lives and workplaces everywhere. As our dependency on technology increases, so do the benefits and convenience of everyday tasks. If we were to take a look at the percentage GDP of the U.S. for industries driving the economy, technology falls in second place, just behind healthcare. While healthcare holds 17.7% of the GDP, technology holds 10.5%.
What does that tell us now? It gives us an insight into the importance of technology in this day and age. Luckily for us, advanced technology also brings advanced tools, so here we are to discuss self-service technology that is being adapted across various industries gradually but surely. In fact, it has become so common that you must have used it at least once, maybe without even realizing it. Usually, you will find a self-service tool to enhance online customer service and give the customer a good, lasting experience.
If you are unsure of what it might be and how it all works, then just keep reading.
Have you ever walked into a grocery store and seen a counter without any attendants or cashiers? Instead, customers will be lined up there and they would be scanning and carrying out self-checkout for their produce. Well, these are self-service counters and they count as self-service technology. The idea of a self-service tool is that you don’t need somebody to operate it or work it for you. It is something you can manage by yourself.
This also applies to troubleshooting issues sometimes. Take the example of CenturyLink and its services. If you run into some internet issues like super slow internet or your Wi-Fi not connecting, then you can find online resources to help you to solve that problem without having to contact CenturyLink customer support. This also counts as another self-service tool.
Now that you have clearly understood self-service and what it entails, the next thing to do is understand its benefits. Why are companies and industries moving towards self-service tools and technology? And what benefits are customers getting out of this change? Let’s take a look.
Whenever there is a change, everyone always thinks about what they stand to gain from it. And of course, if you are going to be spending money on that particular product or service, you would want it to be beneficial to you. The same applies here. If supermarkets introduce self-checkout counters, how do the owners benefit from it? If customers use these self-checkout counters, what are they gaining from it that would make them want to use it again?
The process, whatever it may be, becomes much quicker. Whether we consider the supermarket example or the internet issue example, the point is a valid one. For supermarkets, you can decrease employee wages, which is a major operating expense, and speed up the process at almost the same or even lower cost.
Reliability is an important factor when it comes to most things. Self-service technology is one of the things that cannot be compromised. Going with the same two examples from before, the self-checkout counter has a lot of customers relying on its speed and function. At the same time, the store owners are relying on the counter to work properly and charge the right amount. As for internet services, customers depend on resources and tips to fix their internet issues, whereas the ISP depends on these tips to help their customers effectively and quickly.
So, we can say, the customers and ISP are both dependent on these to provide them with reliable solutions. The problems may be different for the two industries and the two parties in both scenarios, however, both of them expect a reliable solution.
When it comes to customer service, you usually have to wait a while before you can get an appointment or talk to a customer support agent. Thanks to self-service technology, the ease with which so many processes are carried out has improved the customer experience. Many complicated or long processes have been simplified all thanks to this technology too.
Knowing about the benefits of self-service, you might want to know about CenturyLink and what they have to offer in terms of self-service technology.
The Service Troubleshooter is a tool that checks for issues in your CenturyLink line for internet and phone services. If there is a problem, it will also check whether it’s due to any outage in the area, or just an issue with your equipment or connection. After detecting the issue, this tool will send you troubleshooting tips so that you can try to fix it for yourself.
If the problem cannot be diagnosed, then you will be redirected to some self-help resources and articles, or you can even chat with an agent on the spot for problem repairs. When chatting with an agent, be sure to keep your account number, billing phone number, and service zip code close by. You might be asked to share these to identify yourself and fix your problem.
CenturyLink has an outage tool that can help you detect any outage in your area or any area with just an address. If there is an outage in the area, then you will receive updates via email, text, or phone. However, if there isn’t any outage, then you will just be redirected to Troubleshooter to solve any service issues.
Unfortunately, there are some circumstances and situations when you have financial troubles. CenturyLink has an option for times like these. You don’t necessarily have to pay the bill at that particular time. You can choose to pay the bill earlier on, or a past due amount, or even by breaking it down. This way, if you are having a bad time, you can always choose the payment option best for you.
If you are in a hurry, you can make one-time bill payments with the Quick Bill Pay tool. With this tool, you don’t need to sign in to your account. You just have to enter your account number and ZIP code. Then just pay with a credit card or enter your bank information and that’s it! Your bill has been paid in a quick and secure manner. If you want to check saved information for bill payments, you will have to sign in then.
AutoPay is an automatic payment tool if you find it a hassle to log into your account and pay every time. While you can use the ‘Quick Bill Pay’ method as well, with AutoPay, you won’t need to enter your information for payment every time. You can just save your details and every month, the charges, whatever they may be, will just be charged to your account and that’s it. You don’t have to worry about paying the bill every month.
The Service Appointment Manager tool will help you make, reschedule, cancel, and keep track of appointments you’ve made with CenturyLink. If you’ve scheduled an appointment for a technician visit on a certain day, but suddenly have somewhere else to be, you can just use this tool and reschedule or cancel the appointment. Moreover, if you need to check up on how many times you’ve faced an issue with a CenturyLink service, you can go to history and check that too since this is all saved.
Do you feel like you’re not getting the internet speed you were promised? No worries, you can check the internet speed using CenturyLink’s tool for the internet speed test. It takes only 30 seconds and you will get to know your download and upload speed with just one test. This test will not only help you find the internet speed, but it will also help you get any statistics about jitters and pings.
To get an accurate and clear picture of the internet speed and any other information, it is recommended to run the test on a device connected directly to the modem. If your device is wirelessly connected, then the internet speed can vary depending on the distance between your device and the modem, any blockages, and other such factors.
Personal TechPro is like your personal tech assistant. This feature or tool can help you troubleshoot any device and it supports laptops, phones, desktops, modems, routers, and even smart home devices. If you want to set some commands for your smart assistant, you can do it through this tool. Whatever query you have will get answered in 30 seconds or less!
CenturyLink is most definitely one of the best providers you could sign up with. Not only do you get the best internet and phone services from CenturyLink, but you get some of the best features and tools along with it. Just as we have mentioned above about all the self-service tools that CenturyLink provides, there are plenty more features and perks to it. And the best part about all this? It is just a call away! Dial 1-855-349-9310 and get in touch with a customer service agent right away!
CenturyLink provides DSL and fiber internet services in 16 states. While its DSL internet services cover many cities and areas, its fiber internet is available to limited states and areas. If you want to find out whether CenturyLink is available in your area, just call 1-855-349-9310.
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