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Imagine yourself sitting on a cozy sofa at home, enjoying a watch party on Facebook, listening to your favorite song on Spotify, or maybe streaming HBO Max. You are unwinding after a long and busy week when suddenly, it all stops. Google crashes. Your video is not playing anymore. Your music stops streaming right when you turned the volume up for your favorite part. 

Even if you realize it is one of the rare days when your Hawaiian Telcom service is down, managing to remain calm is hard, so it is normal to feel frustrated at some point. But, as a Hawaiian Telcom subscriber, you can rest assured that anytime an unanticipated outage situation occurs, the provider is ready to make every effort to restore your service at the earliest. The best part is that you will always find Hawaiian Telcom customer service available to help and support you through the process.

So, if you are experiencing issues with Hawaiian Telcom service in your area, here are the answers you may be seeking.

Possible Reasons for Hawaiian Telcom Service Issues

When you feel your Hawaiian Telcom service is not performing up to the mark, and you are not getting the speed you pay for, you should try to determine the underlying cause of interruption in service. Some most common factors contributing to such a situation are:           

  • Service outage
  • Equipment malfunction
  • Hacking
  • Network issue

Hawaiian Telcom Troubleshooting Tips

At unfortunate times, when it appears your Hawaiian Telcom service is not working properly — for example, the signals keep dropping or it slows down quite often — you may be able to fix the issue with some simple troubleshooting tips:

Search for Current Outages at Hawaiian Telcom

If your Hawaiian Telcom service is completely knocked out, the first thing you should do is see if there’s a known service outage. To find out if an outage is affecting your neighborhood, speak to a Hawaii Telcom customer service representative at 1-844-945-2202. If yes, there’s nothing much you can do about it other than waiting for the service to return. Remember Hawaiian Telcom will do everything in its power to restore your service as quickly as possible.

Run Mandatory Preliminary Checks

If there’s no known outage in your neighborhood, use this checklist to fix your Hawaiian Telcom service issues:

  • Check and see all cables are properly plugged in.
  • Make sure the internet equipment is powered on.
  • Replace any wires that may have worn out over time.
  • Reposition the equipment to a central location in your home, if not already.
  • Remove any objects obstructing the signal reach, such as electronic devices, brick walls, etc.
  • Confirm you are using the correct network credentials to connect to your in-home network.

Restart Your Hawaiian Internet System

If you don’t see anything missing from the checklist above, the next thing you need to try is restarting your Hawaiian Telcom internet equipment. This simple troubleshooting technique almost always works.

Follow these steps to restart your equipment:

  • Unplug your equipment by removing the power cord plugged in at the back.
  • Wait for at least 30 seconds until all status indicator lights go off. This allows devices to properly cool down.
  • Plug in the devices.
  • Wait for a few minutes to let your devices properly boot up.
  • Once everything is sorted, check your internet connection to see if the issue has been fixed.

Restart Your Hawaiian Telcom TV System

If you are facing issues, such as a frozen Set Top Box, missing channels, or lack of DVR functionalities with your Hawaiian Telcom TV service, a simple reset may resolve the issue. Follow these steps to restart your Set Top Box (STB):

  • Reset your Set Top Box by pressing the Power button located at the back.
  • You can also reset the box from the menu system by following the prompt:
  • Menu à Settings à Restart System.
  • Select the Restart option to confirm and press the OK button on your remote.

This simple trick works miraculously. If, however, you are still facing service issues, try a different reset method:

  • Unplug your STB by removing the power outlet.
  • Wait for at least 10 seconds.
  • Plug the box back in.
  • Check to see if the problem went away.

Check Your Device(s)

All simple yet effective Hawaiian Telcom troubleshooting tips we have discussed above prove useful for in-home network-related issues. If you think the issue lies within a specific device, here is what you can do:

  • Turn off Wi-Fi on the device you are trying to connect to your Hawaiian Telcom internet, and then turn it on again.
  • If your device is away from internet equipment, move it to a place in your home with the best internet coverage.
  • Restart your device. Now check if the issue has been fixed.

There You Are!

We sincerely hope this Hawaiian Telcom troubleshooting guide helps you understand the basic details regarding service disruption in your neighborhood, and gets you back online fast. However, if at any point you wish to speak to a Hawaiian Telcom Customer Service representative, grab your phone and dial 1-844-945-2202 to get professional guidance and support.

Frequently Asked Questions (FAQs)

How do I contact Hawaiian Tel support?

You can speak to a Hawaiian Telcom customer service representative at 1-844-945-2202.

Why is my Hawaiian Telcom Internet not working?

At times your area may face a disruption in Hawaiian Telcom service due to unexpected circumstances. Some most common factors contributing to such a situation are service outage, equipment malfunction, hacking, or network issue. In case you continue facing issues even after the restoration of service, we’d recommend you troubleshoot with effective tips. If nothing works, call Hawaiian Tel customer service at 1-844-945-2202.

Is there a Hawaiian Telcom outage in my area?

If you want to know about a possible Hawaiian Telcom service outage in your area, reach out to Hawaiian Tel customer service at 1-844-945-2202. They will direct you to the concerned personnel or department based on the issue you are facing.

How do I reset my Hawaiian Telcom Internet?

To perform a reset, unplug your equipment by removing the power cord plugged in at the back. Wait for at least 30 seconds. Plug in the devices. Wait again for a few minutes to let your devices properly boot up.

How often should I reset my Hawaiian Telcom router?

We would suggest you perform a reset once every two months to maintain a stable internet connection and eliminate any router impairments, if present.