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With any device, be it an internet modem or cable box, sometimes the best way to deal with slow performance is to reset the device.

Hawaiian Telcom cable box setup is no different. If you find your Hawaiian Telcom Set Top Box (STB) performance is not up to the mark, the most common solution in such a situation is to reset the box to get back on track.

Reset Hawaiian Telcom Cable Box

Once you sign up for a Hawaiian Telcom TV plan, the provider will offer you the Set Top Box as an add-on to your subscription package. The price for each Set Top Box is $8.99/mo. You must subscribe to a separate STB for each TV you want service on. The awesome part is that the Set Top Box is also your cable TV DVR device.

Once in a while, you should reset this box. Recurrent freezing of the TV screen is the most common cable box issue, which can usually be resolved without an outgoing call to the Hawaiian Telcom tech support.

Resetting your Set Top Box will restore it to the condition it was in when you purchased it and can help resolve most service issues, such as unavailable DVR service, missing channels, and an unresponsive cable box.

Ready to reset? Good! Here's how to get started:

Method 1:

  • Turn off your Set Top Box using the POWER button on the device. Make sure all lights on the STB go off.
  • Unplug your Set Top Box by removing the power cord that is plugged in at the back.
  • Wait for at least 10 seconds. Then reconnect your device to the power source.
  • Press the POWER button to turn on the device.
  • Check if the issue has been fixed.

Method 2:

  • Reset your Set Top Box from the menu system by following these prompts
  • Menu → Settings → Restart System.
  • Press the OK button on your remote control.
  • Check if your device is working properly now.

There You Are!

Who doesn't like the convenience of pausing, rewinding, and recording live TV? Of course, all of us have a dire need to get a set top box to enjoy a seamless TV-watching experience. But nothing can be more awful than not being able to take full advantage of the Hawaiian Telcom TV package you’re paying for—just because of some issue in your Hawaiian Telcom cable box.

You might think that a smart TV doesn’t need a STB, but to get the Hawaiian Telecom cable channel lineup, or any provider’s lineup for that matter, you do need a cable box. Therefore, we would recommend you reset your Hawaiian Telcom set top box whenever your TV is suffering from poor overall performance. And in case you wish to speak to a Hawaiian Telcom TV support representative, call at 1-844-945-2202.

Frequently Asked Questions (FAQs)

How do I reset my Hawaiian Telcom remote?

To reset your Hawaiian Telcom remote, remove its batteries. Use a cotton bud to clean the remote control terminals with alcohol. Then, reinsert the batteries or replace them with new ones, as needed.

How do I sync my Hawaiian Telcom remote to my TV?

Follow these steps to sync Hawaiian Telcom remote to the TV:

  • Press the Setup button on your remote and hold it until the LED light blinks twice
  • Press the TV mode button on your remote.
  • Finally, press the OK button

Learn More about Hawaiian Telcom