With any device, be it an internet modem or cable box, sometimes the best way to deal with slow performance is to reset the device.
Hawaiian Telcom cable box setup is no different. If you find your Hawaiian Telcom Set Top Box (STB) performance is not up to the mark, the most common solution in such a situation is to reset the box to get back on track.
Once you sign up for a Hawaiian Telcom TV plan, the provider will offer you the Set Top Box as an add-on to your subscription package. The price for each Set Top Box is $8.99/mo. You must subscribe to a separate STB for each TV you want service on. The awesome part is that the Set Top Box is also your cable TV DVR device.
Once in a while, you should reset this box. Recurrent freezing of the TV screen is the most common cable box issue, which can usually be resolved without an outgoing call to the Hawaiian Telcom tech support.
Resetting your Set Top Box will restore it to the condition it was in when you purchased it and can help resolve most service issues, such as unavailable DVR service, missing channels, and an unresponsive cable box.
Ready to reset? Good! Here's how to get started:
Who doesn't like the convenience of pausing, rewinding, and recording live TV? Of course, all of us have a dire need to get a set top box to enjoy a seamless TV-watching experience. But nothing can be more awful than not being able to take full advantage of the Hawaiian Telcom TV package you’re paying for—just because of some issue in your Hawaiian Telcom cable box.
You might think that a smart TV doesn’t need a STB, but to get the Hawaiian Telecom cable channel lineup, or any provider’s lineup for that matter, you do need a cable box. Therefore, we would recommend you reset your Hawaiian Telcom set top box whenever your TV is suffering from poor overall performance. And in case you wish to speak to a Hawaiian Telcom TV support representative, call at 1-844-945-2202.
To reset your Hawaiian Telcom remote, remove its batteries. Use a cotton bud to clean the remote control terminals with alcohol. Then, reinsert the batteries or replace them with new ones, as needed.
Follow these steps to sync Hawaiian Telcom remote to the TV:
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