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There is no denying the fact internet has become an integral part of our lives. Majority of people rely on a high-speed internet connection to keep their digital world afloat. With online classes, Zoom meetings, and remote work becoming a regular occurrence, any kind of internet interruption could make you exasperated like anything. Therefore, it is crucial to invest in a home network that is equipped to handle all the file downloads/uploads and video conferencing that you may require while working from home.

Even if you are subscribed to a service as reliable as Cox Internet, you are likely to come across issues like dropped WiFi signals, WiFi dead zones, lag, and buffering at times. Because such issues usually occur due to several reasons that are outside the control of the provider. For instance, in severe weather conditions such as strong winds, heavy thunderstorms, pouring rain, and thick snowfall, network infrastructure could be damaged, and there may also be prolonged power outages. All of this can quite clearly result in you facing a wide area network outage.   

With that said, when things start to slow down, webpages take forever to load, and lagging online gaming befalls you, the first thing you must do is “look inwards”. Take the time to figure out what exactly is going wrong. More often than not, the issue is at the user-end, and easy to troubleshoot. But then, there are so many points in the chain where things can go wrong. And if that is what it looks like after your DIY effort, it is time to consider reaching out to Cox Customer Service for professional assistance.

Today in this article we will talk about a few simple and straightforward tips which can help you fix your Cox Internet speed. While troubleshooting internet equipment can be a little daunting for the less tech savvy, let’s assure you these tricks are so simple you won’t find the effort overwhelming. There is no harm in saving yourself from the hassle of calling in a professional.  

“Why is My Cox Internet Speed So Slow?”

Cox Communications offers high-speed internet to approximately 6.5 million residential and business customers nationwide, and stands as the third-largest cable service provider in the U.S. The Cox Internet service is delivered over a hybrid Fiber-Coaxial network, so what you get is speeds backed by Fiber. But, no matter which Cox Internet package you are subscribed to, there will be times when you face service issues. After all there is a lot of tech involved, and many external factors at play. Some which Cox can resolve and others that maybe out of Cox’s control. But as we said, when you experience slow Cox Internet speeds, the issue may as well be at your end. Especially if your neighborhood in not suffering from a wide area network outage.  

Let’s take a look at some obvious factors that could be slowing down your Cox Internet connection, and get it back up to optimal output over your Cox WiFi plan.  

Reposition Your Wireless Modem/Router

The position of your router in your home can have a big impact on wireless connectivity you experience. For instance, if your internet equipment is placed far from where you work, the WiFi signal is likely to be weak. And, you won’t be able to reap the full benefit of Cox high-speed internet. The Cox supplied Panoramic Gateway is great for wireless coverage. But, depending on the size and layout of your house, you may have to use Panoramic WiFi pods to extend the WiFi range.

While you may like the idea of hiding away the internet equipment in a corner shelf, where it does not ruin the aesthetics of the space, such a setting is likely to cause WiFi problems. So, if you do not want to compromise on that, place the router in a more central place, higher than the floor level, and ensure there are no obstacles in its immediate surroundings. Brick and concrete walls for instance will cause the signal to be affected significantly, and so would electromagnetic interference from gadgets like the microwave.

Reboot or Reset Your Wireless Modem/Router

This is a tried and tested trick. Power cycling your internet equipment often resolves the glitch which maybe causing your Cox Internet to slow down. Uncanny as it maybe, it is much like rebooting your PC that often fixes unexplained errors.

All you need to do is unplug the Panoramic WiFi Gateway from its power source, and keep it unplugged for up to 60 seconds, before you power it back up. Let the gateway device boot up completely. The process can take up to 10 minutes. Power cycling helps clear out device memory, and gives it a fresh start. So, once it restarts, chances are you will experience glitch-free WiFi. We recommend rebooting your internet equipment on a regular basis—at least once a month.  

If however power cycling does not help the situation, you may have to opt for a hard reset. Learn how to reset your Cox Panoramic WiFi Gateway.

Replace Your Modem/Router

If you are using your own equipment with a Cox Internet plan, you must also ensure the device is not old and run down. Modems and routers are not built for life. They must be swapped out with updated devices compatible with your internet service. So, make sure yours is in good shape and has no compatibility issues with the Cox high-speed internet service at your home.

Here it is worth adding, when you use Cox supplied internet equipment, the provider takes care of replacements and upgrades as and when necessary. But when you BYOD, it is your job to ensure the internet equipment is in good shape and able to handle any service upgrade at Cox’s end.

Customize Your in-home WiFi Password

Your in-home network password is what saves you from those ready to lynch your speed and data. And, it also saves your personal information from being compromised by hackers. Wireless modems/routers come with a default password, and we probably do not need to tell you this, but you should consider customizing the password fro your home WiFi at the earliest. Protecting your network with a strong password minimizes the possibility of anyone, who is in the range, from connecting and slowing you down.   

Learn how to change your Cox in-home WiFi password, and protect your network from cyber threats and lagging output.  

Subscribe to the Cox Elite Gamer

For gamers, slow speeds and ping spikes can be a ruthless killer. Luckily now you can sign up for the Elite Gamer with any level of Cox Internet plans. So if you are an avid gamer who cannot afford to experience lag or ping spikes, you must take advantage of Cox's Elite Gamer service. Like so you will not only enhance the gameplay with 32% less lag, but patrol the ping. All in all with the Cox Elite Gamer you can expect a more predictable gaming experience.

With Panoramic WiFi Gateway, you can take advantage of the Elite Gamer service without an extra cost. And if you own a router, you can sign up for this device at $6.99 per month. But before your sign up, make sure you check the list of games the service supports.

Go for a Cox Speed Upgrade

One common reason for experiencing slow speeds is an increase in internet consumption. Perhaps the Cox Internet plan, which worked just fine until last year, is no longer able to support adults working from home full-time, and kids attending online classes, on top of recreational usage. If you are aware of the changing patterns of internet consumption in your household, it won’t hurt to reassess your needs, and upgrade to a higher speed tier. You can also reach out to Cox Customer Service representatives at 1-855-349-9316 in order to get a better idea of what speed you may need to fulfil the needs of your entire family.

Wrapping It Up

It is understandable slow internet speeds can infuriate you, even if you don’t face the situation  frequently. But, more often than not simple tips like we discussed here, can get the matter resolved. In case none of these layman tricks work for you, and the issue persists, it maybe time to call in Cox tech support. And if you judge your current Cox Internet plan to be insufficient for your home, you can always call at 1-855-349-9316  and check Cox Internet prices for higher speed plans.

Frequently Asked Questions

Do external factors affect the speed of your internet?

Yes, extreme weather conditions can the damage the network infrastructure or cause other disruptions which in turn affect the delivery of data services. This can results in spotty internet service or a complete outage in the area.  

Will I have to pay termination fee if I cancel my Cox service?

Yes. If you cancel your Cox service before the contract period ends, you will have to pay an early termination fee.