There is no denying the fact the Cox Internet service is one of the most popular choices for broadband users across its 19 service states because of the fast and reliable speeds it delivers.
Cox Communications does not only provide high-speed cable broadband over a hybrid Fiber-Coaxial network, but understands how essential it is for users to be able to get a strong and stable WiFi signal around the house. That is why Cox gives out a high-end gateway device―modem plus wireless router―which is able to provide wall-to-wall WiFi coverage around the house, and keep all your WiFi enabled devices protected via Advanced Security. You can expediently manage your Cox Panoramic WiFi via the web portal or mobile app. And, if you are a gamer, you’ll be happy to know Elite Gamer from Cox, now comes included with Panoramic WiFi―so get ready to beat that lag!
As a Cox cable internet subscriber, you therefore get a simplified internet solution―a single piece of equipment which uses Band Steering tech and supports your high-use devices with the bandwidth they need to run seamlessly.
With that said, no matter how great a device is, when you are dealing with technology, you are always at the risk of running into a problem―unfortunately at the most unexpected time. And, while you may be inclined to think the problem is at the provider’s end, very often it is not―rather there is something at your end which needs looking into. So, if your internet frequently disables during an online gaming session or it simply dies on you while working on an important task, or for that matter in the middle of your favorite movie―you maybe able to fix the issue with a DIY job.
In this article we’ll share some easy steps to help you do just that. By putting the following tips to use, you are likely to save yourself from the hassle of calling in professional help unless it turns out you absolutely need it.
When you face issues with your Cox WiFi, the first step is to check whether or not your Cox Panoramic WiFi Gateway is working fine―and, understanding the status indicator lights is a must before you get to that:
Now that you know what the Cox Panoramic WiFi Gateway lights mean, here’s what you should do next:
To reboot your Cox wireless modem-router manually follow these steps:
1. Unplug the gateway device from the power outlet. Make sure you keep it unplugged for 15-30 seconds.
2. Then plug the power cord back into the Cox Gateway.
3. Let it reboot completely―be patient as this can take up to 10 minutes.
4. Once the Cox Gateway restarts, it is highly likely the issue would be resolved.
5. Check by reconnecting your WiFi enabled devices to Cox WiFi.
Here it is worth noting, if you are using a battery pack with your Cox Panoramic Gateway, you must remember to remove it from its slot when you unplug the Cox device from the power outlet. You would not want it to keep running the device―that’ll defeat the entire purpose of the reboot.
To reboot the Cox Panoramic WiFi Gateway via the Cox Panoramic WiFi app follow these steps:
1. Use your Cox primary user ID and password to sign into the Cox Panoramic WiFi app.
2. Go to the Overview tab, and navigate to the Connection Trouble?
3. Next, tap on Restart Gateway. You’ll see a pop window show up, tap on Restart. And, you are done!
In case, the reboot doesn’t help, chances are something else is wrong. Now, if there is no outage in your area, and you are the only one in the vicinity experiencing problems despite basic troubleshooting, a factory reset maybe on the cards.
But, this must be used as a last resort―a hard reset wipes out current information & settings, and the device goes back to its default status. For this reason it helps if before the reset you make a note of your current SSID and Cox WiFi password―this way following the reset, you can feed in these credentials, and all your devices will automatically reconnect once your in-home WiFi is up and running.
The Cox Panoramic Gateway has a RESET button at the rear. You’ll find it recessed in order to prevent accidental resets. To restore the device to its default status, press and hold down the reset button (using something like a pin or a needle), for 10 seconds or more―until the front panel LED flashes.
Once you have successfully reset the gateway, the SSID and Cox WiFi password will revert to the default information. To change the network info to what you had before the hard reset, you can use the Panoramic WiFi app or do it via the web portal. Once that is done, you’ll be able to connect your wireless devices to the Cox Panoramic WiFi as before.
Most of the times you will be able to fix Cox Panoramic Gateway problems on your own. But, sometimes it may not be so. If you have tried all the aforementioned tips and still face the same issue, the best way to get support is by reaching out to Cox Customer Service―call 1-855-349-9316 and a representative will direct you as necessary.
This is the also the number you can call at if you wish to upgrade your current Cox Internet package―or you are looking to add on Cox Complete Care advanced tech support and/or unlimited data to your Cox Panoramic WiFi plan―you may just be able to grab a Cox deal which includes these features at a discounted rate.
Is the Cox Panoramic WiFi Gateway any good?
The Cox Panoramic WiFi Gateway is the only wireless modem-cum-router that Cox offers for rental. It is designed to deliver maximum WiFi coverage and optimal performance. It comes with FREE advanced security which ensures all devices connected to Cox WiFi are protected, and you are alerted about threats in real-time. When you rent the Cox Panoramic WiFi Gateway, Cox ensures you always have access to the most advanced equipment to get the most out of your Cox Internet subscription.
Can I buy the Cox Panoramic WiFi Gateway?
Cox Communications only rents out the Panoramic WiFi Gateway. You cannot buy the device upfront. This rental policy allows Cox to upgrade the software and firmware on internet devices, as well as better manage all devices connected to the Cox network.
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