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By Caroline Eastman / Provider Updates /

The Ultimate Guide to CenturyLink Services

The Ultimate Guide To Centurylink Services

CenturyLink – A Cursory Overview

Amid the plethora of internet service providers that dominate the telecom realm in the U.S., CenturyLink does not falter at competing. The provider currently covers 50 states and allows  45 million Americans the opportunity to stay connected with the world via the internet. State-wise, the provider has a massive footmark in Colorado, Arizona, and Washington.

Albeit CenturyLink offers a variety of connection types, DSL and Fiber are the chief broadband options on the menu for residential audiences nationwide. Fiber-optic internet from CenturyLink is relatively limited in coverage - currently available to about 9.6 million people – in comparison to the expanse of the provider’s DSL network. This rather restricted footprint however, does not impair CenturyLink’s resolve to ensure its fiber internet service remains up to the standard mark of top-notch fiber broadband services available in the U.S. market.

With the singular aim of empowering America by placing the fruits of innovative technology at the disposal of masses countrywide, CenturyLink continues to face challenges with great perseverance and confidence. The provider’s commitment to excellence and consistent adherence to values, despite the cut-throat competition, serves as a sturdy foundation for its customer-centric approach to business, setting it apart from the crowd.

The Louisiana-based provider not only furnishes high-speed internet connectivity, but has another offer up its sleeve too i.e. the CenturyLink Phone service – one that allows you to go next-gen with the traditional reliability of a residential phone connection. Taking a step further to make your subscription to residential telecom services all the more worthwhile, CenturyLink affords you the opportunity to bundle phone and high-speed internet, and unlock the charms of its generous Price for Life offer.

CenturyLink Bundles are curated to fit your online and voice connectivity needs – and come with one-for-all pricing policy. Whether you leverage a high-speed DSL bundle or one that connects you via CenturyLink’s fiber gigabit service, you are bound to experience the joys of Price for Life.

Read on to find how you can keep the same bundle or standalone plan for Life, yet not pay a dime more than you start with.

CenturyLink Services at Your Disposal

About CenturyLink Internet

Speed is the need of the hour in this fast-paced world, which revolves around the World Wide Web. CenturyLink has got this consumer need for high-speed internet covered not only with its Fiber to the Premises connections, but also high-speed DSL internet that comes boosted with Fiber in the Loop. With the promise to deliver the fastest speed available at your address, CenturyLink is thus able to offer carefully crafted internet plans that befit a variety of consumer preferences.

With the lowest speed tier supporting a 15 Mbps DSL connection, and the highest affording the wonders of fiber-fast symmetrical speeds up to 940 Mbps, you get the option to choose in-between speeds too – 20M, 40M, 80M & 100M.

If you do not happen to dwell in a region where CenturyLink Fiber Gigabit service is available, or if you do not have the kind of internet consumption that requires Gig order speeds, you can still rest assured the quality of connectivity dished out to you would not falter. Simply because CenturyLink employs a fiber-powered hybrid DSL network and data travels over copper phone lines only in the “last mile”, so to speak.

CenturyLink high-speed DSL easily gets you up to 100 Mbps-fast internet, that keeps you connected to the Web reliably and consistently, lets you stream in HD/4K, play multiplayer competitive games online, browse the Web, scroll social media and download gigabit files without a glitch. What is more, you can connect one plus devices to your in-home CenturyLink network without a compromise on bandwidth.

That is not all though. There is more to CenturyLink’s consumer-focused internet service. Given how despised speed throttling is, how ill-favored binding annual contracts are, and how frustrating frequent price hikes become, CenturyLink resolves to keep you safe free from these vices of the ISP realm. You will soon see why that is true and not a mere exaggeration.

About CenturyLink Home Phone

Getting a home phone from CenturyLink has no old-school roots attached to it. With CenturyLink, everything is next-gen. You equip yourself with a digital phone service that ensures all-in-one network connectivity, unlimited local & domestic long-distance calling, international calling add-ons, and guarantees no call drops or distortion ever! Your privacy over the call is never compromised, nor do you experience coverage issues. There is also a plethora of calling features that comes along e.g. Call Blocking, Call Forwarding, Call Waiting, Caller ID, and Voicemail.

All-in-all, CenturyLink Phone service stays true to the 21st-century voice tech and confers the benefits of that upon its subscriber-base.  

Is CenturyLink Available In Your Area?

The Louisiana-based telecom service provider certainly leads the way with its massive coverage scale. Available across the U.S., CenturyLink broadband and home phone services present a prudent option to millions. The best part is that CenturyLink is adamantly scaling up its fiber-optic network in several U.S. cities like Denver, Portland, Seattle, Phoenix, Idaho Falls, and Salt Lake City. The fiber gigabit service from CenturyLink is now poised to reach a whopping 400,000 additional households.

So, if you could not subscribe to the CenturyLink gigabit plan due to a lack of availability in your city, it is time to reconsider! CenturyLink might have outspread into your neighborhood for you to give the provider a warm welcome!

Here is a list of the cities where CenturyLink carries the most dominant footprint.

  • ✓ Minneapolis, MN
  • ✓ Cincinnati, OH
  • ✓ San Antonio, TX
  • ✓ Denver, CO
  • ✓ Albuquerque, NM
  • ✓ Columbus, OH
  • ✓ Austin, TX
  • ✓ Salt Lake City, UT
  • ✓ Seattle, WA
  • ✓ Portland, OR
  • ✓ Las Vegas, NV
  • ✓ Charlotte, NC
  • ✓ Orlando, FL
  • ✓ Jacksonville, FL
  • ✓ Tucson, AZ
  • ✓ Colorado Springs, CO
  • ✓ Phoenix, AZ
  • ✓ Saint Paul, MN
  • ✓ New York, NY
  • ✓ El Paso, TX

Click here to enter your address and get all the information you need on CenturyLink standalone plans and bundles.

CenturyLink Internet: Plans & Perks

CenturyLink Internet is as advanced as its many competitors in the market. Equipped with Fiber in the Loop technology for its DSL connections and Fiber to the Premises mechanism for 100% fiber broadband in select regions, CenturyLink is fast earning a reputed name for its reliable and consistent delivery of online connectivity. The customer-centric approach coupled with the provider’s employment of cutting-edge next-gen technology, lets you live in the now and beyond!

The Wisely Crafted CenturyLink Internet Plans

Among the internet service providers galore outstretched across the U.S., CenturyLink is quite a unique one. You seldom find an ISP that does not bombard subscribers with price hikes ever so often. CenturyLink proves to be a rare gem, with its preference to build and sustain a long-term relationship with customers as opposed to the nickel and dime approach many businesses tend to favor.

The price point remains consistent courtesy of CenturyLink Internet’s Price for Life feature, which we are excitedly looking forward to discussing. To touch upon lightly, what the Price of Life feature guarantees is no price hike to standalone high-speed DSL internet plans, that delivers up to 100 Mbps fast connections. The catch? As long as you stay subscribed to your first-chosen CenturyLink plan and your billing address remains the same, you will be guaranteed Price for Life without strings attached!

Here are the internet plans CenturyLink has to offer.

Internet Plan Download Speed Pricing Price for life
CenturyLink Internet 15 Up to 15 Mbps
Speed may not be available in your area.
$49/mo.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply
CenturyLink Internet 20 Up to 20 Mbps
Speed may not be available in your area.
$49/mo.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
CenturyLink Internet 40-80 Up to 80 Mbps
Speed may not be available in your area.
$49/mo.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
CenturyLink Internet 100 Up to 100 Mbps
Speed may not be available in your area.
$49/mo.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
CenturyLink Fiber Gigabit Up to 940 Mbps
Speed may not be available in your area.
$65/mo.
Rate requires paperless billing. Additional taxes, fees, and surcharges apply.
X

Services and offers vary with location and are subject to change.

The Perks You Get with CenturyLink Internet

Price for Life – One Price Forever!

CenturyLink Internet plans get even better with the Price for Life scheme. As we said earlier, not many ISPs in the U.S. have something similar to offer. But that is exactly how CenturyLink strives to earn long-term customer loyalty, and this offer sits at the heart of the provider’s customer-focused attitude.

Only too often, if not always, when your subscription to an internet plan ends, you are guaranteed to see some unwanted and perhaps unexpected changes – usually a price hike or throttled speed – which we admit can be very annoying. CenturyLink Internet plans however, stay unchanged over the period of your subscription, both in terms of the cost you incur and the quality CenturyLink delivers.

All standalone internet plans with download speeds ranging from 15 Mbps to 100 Mbps are part of this locked-in price scheme. If you subscribe to a plan at $49/mo. today, you are guaranteed to pay the same amount for life, unless you opt to upgrade or you move to a new address. Surely an enticing of an offer!

Freedom from Contracts

The idea of getting into a binding contract and having to pay a hefty early termination fee is daunting for any subscriber. Even the mere thought of it tends to instill a sense of hesitance in most, but with CenturyLink you do not have to worry about contracts and early termination penalties. The additional costs you incur are directly tied up with your subscription - such as that of professional installation, or the equipment (whether leased or purchased upfront) required to establish the primary connection and a secure in-home Wi-Fi network. You always have the choice to go the DIY-BYOD route too, which holds the potential to significantly bring down your upfront costs.

Not having to bind yourself to a contract implies if at any given time, for any reason, you want to opt-out of your CenturyLink plan, you are free to leave without incurring a penalty charge. Albeit, that rarely happens because CenturyLink’s Price for Life scheme is tempting enough to keep you hooked on, especially when no other internet plan seems as promising as CenturyLink’s.

In-Home Wi-Fi

Wireless internet coverage comes attached with CenturyLink internet plans so subscribers do not have to set up their in-home Wi-Fi networks from scratch. Now you can connect your devices such as your smartphone, desktop PC, laptop, and even your game consoles to the CenturyLink Gateway without having to worry about compatibility aspects and security.

Along with the CenturyLink internet equipment that you receive with your subscription, you have the option to get a Wi-Fi Extender Kit too, that lets you give a quick boost to your wireless network coverage. The innovative G.hn tech employed by the equipment included in the kit ensures, all the deep ends in your home that did not get the signal, are no longer counted as dead spots. Every gamer, streamer, and surfer in your household will get to benefit from equally strong Wi-Fi coverage.

CenturyLink Internet Installation – The Two Routes  

For CenturyLink internet installation, you can choose one of the two available routes – the DIY route or the Pro Install one. We will let you choose which of these two you deem fit as both works just fine and have zero downsides.

If you opt for self-installation, all you need is an official CenturyLink self-install kit, which you can get from the provider. Once you receive it, you will find an instruction manual with every step clearly laid out. The self-installation route however, works only for a high-speed DSL plan while for Fiber Gigabit, you would require professional help.

As for the Pro Route, the installation charge may be as high as $125. This is however a one-time fee and equips you with a professionally installed connection with no loopholes left. Your installation and activation will go as smooth as butter!

Coming back to the DIY option, the best part is we have already compiled a step-by-step self-installation guide for CenturyLink Internet. It starts with the contents in your kits and ends with the final phase of activating your new internet service. Take a look at the guide here.

CenturyLink Internet FAQs

  1. What internet connection types does CenturyLink have?

CenturyLink is renowned in 50 U.S. states for its DSL and fiber broadband services. The provider’s high-speed DSL internet is available to 49.3 million people, whereas fiber broadband has limited availability and is accessible to 9.6 million. CenturyLink is however, gradually expanding its fiber coverage.

  1. Which CenturyLink internet plans come with Price for Life guarantee?

All four high-speed DSL plans from CenturyLink come with Price for Life guarantee. Internet speeds start from 15 Mbps and go up to 100 Mbps. The CenturyLink Fiber Gigabit plan is not included in this scheme.  

  1. Can I get standalone CenturyLink fiber internet plans?

CenturyLink only offers one fiber internet plan that costs $65/mo. and can be purchased at this price point if you order online.  

  1. How fast are CenturyLink internet plans?

High-speed DSL internet plans from CenturyLink offer download speeds as high as 100 Mbps. As for fiber broadband, you get near-Gig symmetrical speeds i.e. 940 Mbps.

 

CenturyLink Phone Service

CenturyLink’s phone service proudly sits with a massive coverage spanning 35 states. The home phone service is conventional in no way. You get a digital landline network that encompasses state-to-state calling and brings you 10 handy calling features. What makes the service not a mere add-on rather a reliable backup for your home is the comprehensive network coverage, the voice quality that does not distort, and the privacy that is never compromised. CenturyLink has made sure to streamline the calling features for your utmost convenience, and integrated innovative technology into a single home phone connection for this purpose.

CenturyLink Home Phone Plans

CenturyLink makes sure you do not lose touch with your loved ones and offer unlimited talk-time nationwide. The standalone home phone plan costs you $60/mo.* and enables unlimited local & long-distance calling in the U.S. and to Alaska, Guam, Puerto Rico, and the U.S. Virgin Islands. Your talk-time covers several regions at a highly affordable price.

The best part is you get exactly what you pay for. The call quality is crystal-clear and not hindered by distortion, there are no connection dips, and no call drops, so your on-call experience stays intact whenever you choose to dial-in.

All these benefits come coupled with 10 digital calling features. Some popular features CenturyLink Phone users love are Call Tracing, Call Forwarding, Caller ID, Call Blocking, Call Waiting, and Voicemail.

And if you bundle up your home phone service with CenturyLink Internet, you can pick a high-speed DSL speed tier or the fiber-gigabit, if available in your neighborhood, at one best price i.e. $85/month, and keep it for life!

*Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.

International Calling Plans

Unlimited nationwide calling is not the only offering CenturyLink has in store for you. You can go global on your digital landline with cross-border calling plans on offer. With Century™ Calling Plan you get to choose from 100 countries to make calls to. The service provider also steps up the home phone game by including calling options for Canada, Mexico, and other Latin American countries.

CenturyLink Home Phone FAQs

  1. What is the price of the CenturyLink Home Phone plan?

The standalone CenturyLink Home Phone plan comes equipped with unlimited nationwide calling at a price of $60/mo.

  1. How much do CenturyLink Internet and Home Phone bundles cost?

The price of CenturyLink bundles is fixed at $85/mo. whether combined with DSL or fiber internet. The bundles also come with the Price for Life scheme implying the price remains the same as long as you stay subscribed to the plan and your address remains unchanged.

  1. Can I get a CenturyLink cellphone service?

There is no CenturyLink cellphone service at the moment.

CenturyLink Bundles

CenturyLink allows you to bundle up the internet and home phone services. An internet-phone duo is not a rare combo but with CenturyLink it becomes all the more valuable. CenturyLink has the pricing of all bundles listed at $85/mo., that too without any contract or price hike after 1 or 12 months. You get to pay the list price for LIFE, literally.

Each bundle is tagged with the ‘Price for Life’ offer, be it a DSL plan or the super-fast Fiber Gigabit internet by CenturyLink. Take a look!

Bundle Download Speed Features Pricing Price for life
CenturyLink Double Play 15M Up to 15 Mbps
Speed may not be available in your area.
✓ No contracts, no price surges
✓ 10 calling features
✓ Unlimited nationwide calling and to Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands
✓ Up to 15 Mbps fast internet for soft internet usage
$85/mo.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
CenturyLink Double Play 20M Up to 20 Mbps
Speed may not be available in your area.
✓ No contracts, no price surges
✓ 10 calling features
✓ Unlimited nationwide calling and to Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands
✓ Up to 20 Mbps fast internet for light streaming, downloading and browsing
$85/mo.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
CenturyLink Double Play 40-80M Up to 80 Mbps
Speed may not be available in your area.
✓ No contracts, no price surges
✓ 10 calling features
✓ Unlimited nationwide calling and to Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands
✓ Up to 80 Mbps fast internet for light streaming, downloading and browsing
$85/mo.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
CenturyLink Double Play 100M Up to 100 Mbps
Speed may not be available in your area.
✓ No contracts, no price surges
✓ 10 calling features
✓ Unlimited nationwide calling and to Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands
✓Up to 100 Mbps fast internet for 4K streaming & multiplayer gaming on more than one device with zero lag
$85/mo.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*
CenturyLink Double Play Fiber Gigabit Up to 940 Mbps
Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection.
✓ No contracts, no price surges
✓ 10 calling features
✓ Unlimited nationwide calling and to Puerto Rico, Alaska, Guam, and the U.S. Virgin Islands
✓Up to 940 Mbps fiber-powered internet for multiple devices, 4K streaming, non-stop online gaming and downloading
$85/mo.
Additional taxes, fees, and surcharges apply. Rate excludes CTL Fees not to exceed $3.00/mo/line.*

Services and offers are not available everywhere and are subject to change.

Visit CenturyLink Bundles to learn more about each package.

CenturyLink Customer Service

Self-installation can get confusing for some subscribers, whereas others may experience billing issues, but none should fret as CenturyLink has a dedicated customer service window for every concern. You could be looking to upgrade your internet plan or maybe you want to - sadly - cancel your current subscription. There is a TFN for every question that you may have.

The following TFNs will come in handy in case the need arises:

General Inquiries – Call 1-855-349-9310 for all general inquiries about CenturyLink services, standalone plans, bundles, and all sorts of pro advice.

Tech Support – Call 877-348-9005 or 877-348-9007 for self-installation support, issues with your installation kit, or similar issues with your home phone service.

Spanish Customer Support – Call 844-527-5629 if you need guidance in Español ranging from CenturyLink equipment to general inquiries about CenturyLink services. 

Account Support – Call 800-244-1111 if you need general billing support and/or if you are switching your internet/home phone service and need guidance accordingly.

Business Customer Support – CenturyLink offers both residential and business plans. For any business plan related assistance, call 855-891-4083 if you have billing inquiries and call 800-350-1044 for questions regarding the Control Center.

For comprehensive guidance on where to report service outages, technical programs, and payment methods – visit the CenturyLink Customer Service page to learn more.

There you have it – your ultimate CenturyLink guide with all the nooks and crannies covered!