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There is no denying Smithville Communications is completely devoted to enriching its customers’ lives by delivering high-quality service to all its subscribers in Indiana. But whether you are an existing or potential Smithville subscriber, you are bound to have a myriad of questions about Smithville internet, voice, and security services and features. And while Smithville Customer Service belongs to the Hoosiers and is proactive at extending the necessary support, it is at times more convenient to access quick answers via online resources.
If you are in search of useful information regarding Smithville Communications, you have landed on the right page! Here you will find detailed answers to all your concerns, and learn how to make the most out of your Smithville subscription.
So, let’s get started!
No, Smithville Communications is local to Indiana only. That’s the only state where it is available.
Smithville offers internet, TV, voice, and smart home security services to the residents of Indiana.
Smithville provides Indiana residents with two types of broadband connections—high-speed DSL and Fiber.
Smithville internet service extends coverage in 80+ zip codes across 50 Indiana cities. Around 63,000 Indiana residents have access to Smithville Fiber. Whereas, the Smithville DSL internet is available to nearly 30,000 Hoosiers.
Smithville hybrid Fiber-Copper network offers up to 50 Mbps download speeds. In this case, what affects your speed the most is your distance from the provider’s hub. Subscribers located in close proximity to the Smithville hub may be able to enjoy the best speeds available. But if you are farther away, the speed will get compromised to some extent.
Smithville hybrid Fiber-Copper network offers upload speeds typically around 15-20% of the download speed.
The Giga-Center from Smithville is the only indoor Optical Network Terminal (ONT) available, which supports symmetrical speeds up to 1 Gbps and comes complete with built-in WiFi capabilities. It allows users to easily convert fiber optic signals into internet and voice. Meaning that if you are subscribed to a Smithville internet and voice bundle, one device will connect you on both fronts.
Yes, the provider gives you flexible calling options for its long-distance plans. You can choose from the unlimited or regular plan, depending on your calling needs.
Yes and no. Smithville lists local and long-distance calling dues in one easy-to-read bill. However, Smithville charges global calling separately.
Yes, Smithville offers world-class home security services— professionally installed and perfectly customized for your home.
Typically, Smithville has no contract options.
You can get Smithville security services anywhere within South-Central Indiana.
Smithville home security offers a perfect mix of products and services for any given plan. There is 24/7 professional monitoring, smart entry and motion sensors, video surveillance, Medical Alert Systems, and the Total Connect app. Plus, the service gives you digital control of your door locks, thermostat, and lighting. And if you are not sure what you need, the provider gives you the option to schedule your free security assessment too.
Yes, you can. The Total Connect app is a mobile app that helps you stay connected with your family and home remotely. And lets you monitor, control, and manage your Smithville Home Security from anywhere anytime.
When you have a professionally monitored Smithville smart home security system installed at your home, you can travel without having to stress about the security of your family or house. Check on your loved ones and belongings every once in a while no matter where your day takes you. By choosing Smithville security service, you not only get the benefit of receiving services from a trusted supplier but smart control of your home security with real-time notifications.
Smithville security assessment is free of charge and there’s no obligation to buy thereafter. All you need to do is contact Smithville Customer Service at 1-844-343-1144 and request a Smithville representative to schedule your free assessment.
Most assessments are completed within 1 hour.
Well, this primarily depends on the size of your premises and the equipment you need to install. Most installations get completed within four hours.
You can pay your bill online or via your smart device—powered by SmartHub.
Visit the Smithville Customer Account web page i.e. smithville.smarthub.coop/Login.html to pay your bill.
Open App Store/Google Play Store on your iOS/Android device, and search for SmartHub. From there, you can easily download it.
All Smithville apps are compatible with iOS 3.1 and above (iPhone and/or iPad) and Android 2.1 and above (tablets or smartphones).
Smithville charges subscribers one month in advance for its services. For this reason, your first monthly bill includes a full month of service— including applicable charges and taxes along with any proration for using services at the start, middle, or end of the billing cycle. Besides that, your first bill will also include any account activity or a one-time installation fee if applicable.
Smithville has its headquarters located in Ellettsville, Indiana.
Smithville is dedicated to making your entire ordering process as smooth as possible. Dedicated Smithville sales representatives are available 24/7 to answer all your questions and concerns. Call Smithville phone number i.e. 1-844-343-1144 to place an order.
We hope this detailed guide helps answer all your questions regarding Smithville services and supports you through the decision-making process if you are a new customer. For plans and pricing in your area, reach out to Smithville Customer Service at 1-844-343-1144 and get any help you need. No matter how small or big your issue is, Smithville is always ready to assist you!
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