Call for the Best Cable, Phone and Internet Deals: 855-349-9328
Call For Best Deals: 855-349-9328

Optimum rightly boasts in delivering the best Optimum services to its subscribers. The brand offers a complete service suite to its customers, which gives access to high-speed internet, digital TV, and VoIP phone service.

Optimum has exclusively designed Optimum app for its TV subscribers, so they can stream live TV or favorite On Demand programming on the go. Plus, it also lets them browse through Optimum comprehensive On-Demand library and manage all DVR recordings library from any room in the house.

 While the app is a great initiative, there are some glitches that subscribers often face. Optimum subscribers have reported that sometimes they are unable to get through as the app completely blocks them from signing in. This usually happens due to service or internet outage but it can also be an indication of an outdated app. If you run into this problem too, here is what you can do to fix it!

Optimum Logo

Call Optimum Customer Service NOW!

Clear Application Cache

Every time you run Optimum App on your smartphone or any other device, temporary files get amassed to boost speed and performance of your app. But when a copious amount of these cache files get piled up on your device, instead of fixing the issue, they make the app display multiple errors and in some cases even ruin the overall device performance too.

Just clearing all cache on your device should be enough to deal with this issue. To do this, simply go to your device setting, browse to the app settings, find the Optimum app and open it. Locate the clear cache tab on the screen, click, and confirm to delete all temporary files.

Update Your Optimum Application

If clearing the app cache doesn’t resolve the issue, maybe the problem is that your Optimum App is outdated.

Most companies tend to launch updates regularly—Optimum is also one of them. Updates are usually rolled out to improve and fix any issues that users might be facing. Keeping Optimum app up to date sounds tedious to a lot of people and so they often ignore any updates. As a result, the application becomes outdated and stops working properly.

The easiest way to fix this problem is to update Optimum app at your earliest. Open Google Play Store or App Store on your Android or iPhone device, respectively. Find Optimum app and select the update option. Doing so should fix your issue, given that Optimum has already resolved this error.

Download the Latest Operating System

If none of the above solutions fix your Optimum app issues, then your device might be the culprit. Chances are that your mobile might have gotten a new Operating System (OS) update. If you have been avoiding your device update for some reason, this might be why your Optimum app is not running. If this is the case, just downloading the latest OS on your device will easily resolve this problem.

Before starting the OS download, don’t forget to back up any important documents on your device. The process might take a little long, like up to 40 minutes and you would not be able to use your device during this period. Once the download is complete, you should be able to access Optimum app without any errors.

Bottom Line

We hope this guide helps you fix any issues you might be facing with your Optimum app. With that said, if none of the above tips help address your problem, you can always discuss with a professional through Optimum customer service at the Optimum phone number i.e. 1-844-520-8978. Optimum representatives will guide you accordingly. Spanish-speaking customers can contact Servicio al Cliente de Optimum at telefono de numero de Optimum i.e. 1-844-527-5633.

Frequently Asked Questions (FAQs)

1- Can you use Optimum App away from home?

Optimum has exclusively designed the Optimum app, so you can stream live TV or your favorite On Demand programming on the go. Plus, it lets you browse through Optimum comprehensive On-Demand library and manage all your DVR recordings library on our Android, iPhone©, iPod touch©, iPad©, Kindle Fire, and laptop even when you are away from home.

2- Does Optimum app work on smart TV?

Unfortunately, there is no catch-all Optimum app to work on smart TVs. You will need to invest in a cable card based device or a cable box to get the maximum benefit from your Optimum app.

3- Is there an Optimum app?

With the Optimum Support App, you can find Optimum Store locations, answers to FAQs, and much more on your iPhone and Android devices.

4- Is there an Optimum app for Roku?

No, Optimum is not available on Roku channel store. You can mirror your screen from your iOS or Android device to watch your favorite channels from Optimum on Roku.