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The average internet usage for every person has increased exponentially. It is not just browsing the internet anymore. Our online activities have become more and more data-intense. Streaming videos in 4K and gaming online are the norm now. Add to that the burgeoning need for smart security.

The traditional DSL and cable internet services seem almost outdated in comparison. We need lightning-fast connections and for that fiber internet is ideal.

With symmetrical upload and download speeds, low latency, and unlimited data, it makes for a tempting offer. However, not all plans are made equal.

While you should consider yourself lucky if you live in an area where fiber broadband is available, doing some research into the provider and getting reviews from the users in your area can go a long way. Subscribing to CenturyLink fiber internet works the same way. You should know exactly what you are signing up for.

Unfortunately, this information is not often advertised, so we have taken the job to review the internet service for you. Going in-depth into all the plans CenturyLink has to offer, their availability, the pros and cons, and where it stands in comparison to other fiber providers. Given how great an alternative the Hybrid Fiber-Coaxial (HFC) is, we have also taken into consideration that how it compares with CenturyLink fiber. So without further ado, let us get to it. Bottom of Form

 

Centurylink Prices and Plans

CenturyLink offers two types of internet plans to its users, one is a DSL connection, and the other, 100% pure fiber-optic broadband. In some cases, depending upon your location, CenturyLink may employ a different mix of technologies to deliver the advertised download speeds in that area.

Of these, it is the fiber service that is most sought after, and why would not it be? Offering up to 940 Mbps symmetrical download/upload speeds for just $65/mo., the CenturyLink Fiber Gigabit is a great catch. Sure, you will have to opt for Autopay and Paperless Billing to get these low rates, but given how it only makes life hassle-free, it is a win-win.

What is more, with no contracts binding you, you can switch providers anytime you want without having to pay an early termination fee. CenturyLink Internet is also free of data caps, so the only other extra charge you might have to pay on a monthly basis is the $15/mo. equipment rental, which you can avoid by bringing your own device. As far as the $125 installation fee goes, just subscribe during a promotion when it is been waived and you will not have to worry about it in the least. Sounds great, right?

The only downside we have found is the lack of diversity in the internet packages offered. CenturyLink fiber offers the 940 Mbps speed tier in its markets, and the 200 Mbps speed tier is available but in limited areas. Not everyone needs a gig plan, and given that other fiber providers are known for offering 200-300 Mbps and 500-600 Mbps speed tiers along with the gigabit one in all of their markets, it is one area CenturyLink would do well to improve in.  Bottom of Form

Areas Where You Can Get CenturyLink internet?

CenturyLink is one of the big guns. Offering internet services in 37 states across the USA, it has quite a massive footprint. Of course, when it comes to fiber, the numbers are a bit different.

CenturyLink requires expensive and massive infrastructure to deliver fiber to the home, and for this reason, it is only available in 19 markets with densely populated localities. If you are wondering which those are, here is a list for you:

  1. Phoenix, Arizona
  2. Tucson, Arizona
  3. Boulder, Colorado
  4. Denver, Colorado
  5. Fort Myers/Cape Coral, Florida
  6. Ocala/The Villages, Florida
  7. Orlando, Florida
  8. Idaho Falls/Pocatello, Idaho
  9. Minneapolis/St. Paul, Minnesota
  10. Columbia/Jefferson City, Missouri
  11. Springfield, Missouri
  12. Omaha, Nebraska
  13. Las Vegas, Nevada
  14. Portland, Oregon
  15. Salt Lake City, Utah
  16. Seattle-Tacoma, Washington
  17. Spokane, Washington
  18. La Crosse, Wisconsin
  19. Platteville, Wisconsin

If you are based in any of the above-mentioned areas, you will be able to subscribe to their fiber broadband connection with ease. Then again, just to be sure, run a check of your zip code on BuyTVInternetPhone to confirm.

CenturyLink Customer service

The responsiveness of customer service is a good indicator of how well an internet service really is. Sadly, when it comes to the telecom industry, it is not a top priority among many providers.

According to the American Customer Satisfaction Index (ACSI), CenturyLink scored 63/100 in 2020 and faltered a bit in 2021 with a 62/100 score. This may seem like an extremely low score, but CenturyLink did a lot better when compared to other providers in the same suburban and urban regions. However, CenturyLink is still below the industry average i.e. 65/100. Meanwhile, AT&T was the top performer with a 71/100 score.  

CenturyLink saving grace is that it will not give you much trouble, to begin with. For everything else, we would suggest you email them your concerns rather than giving them a call. Live chat and social media are great options too as it ensures you have everything in writing, which is important.

However, if the issue persists and the problem is not being resolved advocate for yourself and ask for the manager. Be patient and kind, and you will be able to get your point across and your concern addressed.

CenturyLink and its Fiber Competition

To give you an idea of how CenturyLink performs compared to its completion, we have looked into the plans offered by top providers in this market: Frontier and AT&T. Here is a table summarizing the important points:

Providers Speeds Offered Contract Required Data Caps Price Range
CenturyLink Internet 940 Mbps No None $65/mo.
Frontier Internet 500, 940 Mbps Yes None $49.99/mo. to $74.99/mo.
for 12 months
AT&T Fiber 300, 500, 940 Mbps No None $35/mo. to $60/mo.
for 12 months

 

As you can see, CenturyLink holds its own against other providers. While Frontier offers two internet speeds to choose from, it loses out when it comes to its 12-month contract requirement.

AT&T, on the other hand, manages to offer the best plans, prices, and benefits, making it a good provider to consider. In this case, though, it all comes down to availability, so make sure to check for both providers before you sign up.

CenturyLink Fiber vs Hybrid Fiber-Coaxial

The one area where CenturyLink lacks is the variety of plans offered. It only offers one fiber internet package in most of its fiber markets, and while 940 Mbps speed sounds great, not everyone who wants a fiber connection needs a gig plan. Plus, the 200 Mbps fiber plan by CenturyLink is not available in many areas.

For small households that enjoy data-intense activities like gaming online and streaming 4K content, 940 Mbps is an overkill. There has to be a better way to get a low ping, high-speed internet connection without having to pay for a gig plan, and luckily, there is.

Hybrid fiber-coaxial (HFC) offers high-speed connection like fiber internet albeit in more areas than fiber service could ever hope to reach. All the while ensuring that the prices are low and affordable. So, how does it manage to do that?

Since Fiber to the Home (FTTH) is quite expensive to install, providers like Xfinity and Spectrum utilize the Fiber to the Node or Neighborhood (FTTN) or Fiber to the Curb (FTTC) methods to deliver fiber speeds to more households in a certain radius. This is made possible by relying on a combination of fiber-optic cables and coaxial cables. Internet signals travel via optical fiber for most of the journey in the network and then convert to electrical signals upon reaching the coaxial cables attached at the last mile. Coaxial cables or twisted pairs then transmit these signals directly to the subscribers house.

FTTN and FTTC networks greatly reduce the average cost of providing the service to each house and give consumers the best of both worlds. While the upload speeds are not identical to that of fiber, they are quite sufficient for the common man. Here is a comparison between CenturyLink and two major HFC internet providers:

Providers Speeds Offered Contract Required Data Caps Price Range
CenturyLink Internet 940 Mbps No None $65/mo.
Xfinity Internet Up to 1200 Mbps Yes 1.2TB $20/mo. to $94.99/mo.
(prices vary across locations)
Spectrum Internet Up to 940 Mbps Yes None $49.99/mo. to $109.99/mo.
for 12 months

Final Words

A good fiber internet plan is hard to find. If it is not the location hindering your access to the service, it is the price. The fastest internet connection does not come cheap so if you really want it, you should be ready to dole out bundles of cash. Luckily that is not the case with CenturyLink.

At just $65/mo. it gives you 940 Mbps download and upload speeds, which is a great bargain. The only other provider that can match these rates are Xfinity and AT&T. While in other cases you could opt for the competition, but the availability depends on your area. So, if you can subscribe to CenturyLink Fiber internet, sign up at the latest.

With no binding contracts and data limits to worry about, it really is a dream. Sure, the customer service leaves a bit to be desired but overall it is a quality service worth your money. So go ahead and call 1-844-527-5629 to subscribe. You will be connecting to a CenturyLink customer service representative who can guide you through the entire process.

Frequently Asked Questions

Is CenturyLink Fiber internet good for streaming?

With a 100% fiber internet connection with 940 Mbps speeds, you can stream to your heart content, and with CenturyLink offering such an affordable option, we would say go right ahead and get subscribing.

Does CenturyLink have a data cap?

Well, if you are a new user, you need not worry about the data cap at all. CenturyLink DSL plans and Quantum Fiber brand offer unlimited data to it is users. Older customers however are may still be subject to the previous data cap limitations. 

Does CenturyLink offer promotional deals?

If you subscribe to Centurylink online, you might be able to get free modem and installation, so it is definitely worth considering. Also, go for paperless billing and prepay options for additional savings.

Does CenturyLink still offer Price for Life internet?

CenturyLink used to offer a Price for Life deal but it is no longer available to new subscribers. Only those who already have the plan are billed that way. Even then, if they change tiers or move to a new home, the previous contract is nullified.

How to contact CenturyLink customer service?

For sales support, you can contact CenturyLink at 1-855-349-9310. For tech support, you can call at 1-800-244-1111 or drop a message in Live Chat. For sales support in Spanish, you can call 1-844-527-5629, and for tech support in Spanish, you can call 1-800-244-1111.