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We can all agree slow internet is one of the most frustrating things?to a point it feels like our life has been disrupted. Slowed down internet browsing, dropped Wi-Fi signal, the inability to stream— each of these problems is annoying especially when you are living in a world where being online is necessary for seamless functioning of everyday chores.

With such deep-rooted reliance on the internet, learning to maximize your internet connection efficiency is a top priority. As it is, weak WiFi signals can be caused by a number of factors?which often makes it a challenge to find the exact cause.

But, if you are a CenturyLink Internet subscriber and have been getting less than optimal internet speeds, this article is for you?we will be sharing some simple tips and tricks you can use to fix weak CenturyLink Wi-Fi signals before you go ahead and call for tech support.

There is no doubt the provider equips subscribers with high-end advanced equipment, and CenturyLink Complete WiFi is a great way to keep everyone in the family happy and all your devices connected. But, even the best of wireless setups can have their bad moments. Because wireless speeds are susceptible to external interference, as well as signal loss over longer distances. Meaning, when you are confronted with slow WiFi, it does not necessarily mean, the issue is with your CenturyLink Internet connection?there may be multiple factors at your end causing an issue.

So first and foremost, you must know what is the nature of the issue you are experiencing?are you facing a slow or unstable wireless connection or you are not even able to connect to your CenturyLink WiFi.

What to Do When Your WiFi Speeds Are Slow and the Signal Drops?

When you are facing slow internet you usually notice low signal strength across all connected devices, streaming video buffers, and web pages do not load?even though your device(s) show you are connected to WiFi. One way to confirm if this is happening due to a slow internet connection or weak CenturyLink WiFi signal is to run a speed test via a wired connection, and then run it again while connected through WiFi.

If the comparison of wired and wireless speed tests confirms the problem is with the WiFi signal, then here are some tips you can put to use to help optimize the WiFi speeds:

Check All Connections

While it sounds like an obvious thing, this is in fact a common cause of poor internet. Go ahead and check all connections and make them finger tight?

  • The black power cord which runs between the wall outlet and the power port on the modem
  • The green cable which runs between the DSL port on the modem and the phone jack
  • The yellow Ethernet cable which runs between the Ethernet port on the modem and your PC

Change the Position of Your Wireless Modem/Router

The internet speed is largely impacted by where you place the wireless modem or router. So, if your internet equipment is not placed in a location central to your home, and the space around it is cluttered, you are bound to have issues with the WiFi signal. Also, the distance between the gateway and a connected device affects the performance of your wireless connection.

Ideally speaking, the wireless modem must be placed higher from the floor level, in an area where the signals are not likely to be blocked or weakened by obstacles such as:

  • Brick or concrete walls
  • Thick and heavy doors and windows
  • Large containers of water such as an aquarium
  • Electronic appliances or metal objects

Getting rid of the clutter around the CenturyLink wireless modem should allow signals to travel more freely. You can always experiment with different positions for your WiFi modem until you find the perfect spot.

For more details Visit Centurylink Internet

Change Your WiFi Channel & Reduce Interference

Interference is a big problem when you are dealing with in-home WiFi?especially if you are living in a densely populated area. WiFi signals travel over the “unlicensed band” so other wireless networks in the range are likely to interfere with yours making the connection unstable?pretty similar to how electronic home appliances can mess up WiFi signals.

Ever played with walkie-talkies as a kid? You may remember how each unit had to be one single channel just so you could hear one another. And, if you happened to be on the very same channel as the neighbors’ kids, you were able to listen in on their conversation even when they were using a completely different set.

Well, today wireless modern/routers can switch to different channels when communicating with your devices. Routers usually choose the channel automatically, but if neighboring Wi-Fi networks are also on the same channel, you are bound to encounter congestion.

Most home WiFi networks utilize the 2.4GHz band, so you can opt for the 5GHz band instead?this will help you enjoy a stronger connection. The 5GHz band is less prone to interference and delivers a higher data transfer rate?albeit it is worse than the 2.4GHz band when it comes to penetrating solid objects and thus has a smaller coverage area.

Nowadays most wireless modems/routers are built such that you can find the best channel for your environment, and change when needed via the Wireless Settings menu. Also, with dual-band routers, you get to have two networks that appear in the list of available networks on connected devices. So, you can choose to connect each individual device to either of the two.

Check for Firmware Updates to Your Modem/Router

In most cases, firmware updates take place automatically, but if the device is having issues, you can check to see if the software programmed into the modem is up to date.

Log in to the wireless modem’s or router’s web interface with the default login credentials printed on the label on the modem. Navigate to Utilities, and check the Upgrade Status. If the prompt tells you to Upgrade Firmware, select download and save the file to your desktop for installation.

And if the message says Firmware is up to date or N/A, it means no update is required.

Reboot Your Wireless Modem/Router

Just like computers, modems and routers also get stuck at times. This issue can be resolved by a simple reboot. If your internet equipment has not been rebooted in a while, it is high time you did that.

In case you are using a wireless modem, you will have to reboot one device only. And, if your setup up includes a separate modem and router, you must reboot both. To reboot each device, all you need to do is unplug it from the power source, wait for up to 60 seconds, and then plug back in. It may take a few minutes for your device(s) to reboot completely and connect to CenturyLink Internet, so be patient. Once the internet status indicator light becomes green, you are good to go online.

You can also reboot your CenturyLink Internet equipment via the My CenturyLink app?sign in with your CenturyLink credentials and navigate to Reboot My Modem in the “internet menu” under the My Products tab.

At times when you are not able to connect to the CenturyLink WiFi at home, a few obvious but critical factors could be causing the issue.

Ensure You Are Connecting with the Right Password

If you encounter an error right after you enter the password, do the following and see which of these tips works for you:

  • Double-check the password you are using?it is the Key/Passphrase printed on the label on your wireless modem/router. Make sure you are not using the Admin password designated to access the modem/router settings via the web interface.
  • Maybe you changed the default password at some point, and do not remember the new one. You can look it up via your modem/router settings.
  • Remove saved WiFi networks from your wireless device(s), and try to connect.
  • Use the WPS button to connect to the network.
  • If none of the above work, you may have to reset the modem/router to factory settings? this would return the password to the default one.

Ensure You Are Connecting to the Right Network

Network names are often similar and it is easy to get confused?it is possible you are trying to connect to the wrong network. Here are a couple of suggestions:

  • Double check the SSID and make sure it is the same as the one printed on your modem/router’s label. You can also recover the network info from the modem/router settings via the web interface.
  • Use the WPS button to connect to CenturyLink WiFi.
  • Make your internet-enabled device “forget” the saved networks, and try connecting.

Additionally, you should be sure that the problem is weak signals and not with the internet itself, before you move onto applying these solutions. If, indeed, your Wi-Fi is the problem, follow this guide to learn how to solve that problem.


Well, that is pretty much it! These tips and tricks are tried and tested, recommended by CenturyLink. And chances are you will be able to fix weak Wi-Fi signals with the help of these.

If for some reason, you are still facing a problem, you may want to speak to CenturyLink representatives at 1-855-349-9310 they will guide you as necessary.

Frequently Asked Questions (FAQs)

Why is my CenturyLink Wi-Fi so slow?

There could be several reasons why your CenturyLink WiFi Internet is slow. For instance, internet equipment-related problems, external interference, virus or malware on your internet-enabled device, the modem/router environment, or out-of-date modem/router firmware.

How can I improve my CenturyLink Wi-Fi signals?

You can take a few steps to see what works for you? Try changing your router’s placement, switch to the 5GHz band, upgrade the router firmware, or reboot your modem/router. In most cases, one of these tips helps fix CenturyLink WiFi signals.

How can I change my CenturyLink Internet plan?

Call us at 1-855-349-9310 to speak to CenturyLink professionals and find out about offers available at your address that you can upgrade to.