Call for the Best Cable, Phone and Internet Deals: 855-349-9328
Call For Best Deals: 855-349-9328

Cox Communications is a telecommunication company that has been involved in offering wireless networking and digital cable broadcasting services in the United States. As the third-largest cable provider in the U.S., it ensures that you connect to things you love to do. The ISP is committed to delivering internet speeds ranging between 25 Mbps to 940 Mbps. From casual browsing to high-quality streaming, you can do it all with these speeds.

Cox also makes sure to provide stable networking solutions so that its subscribers can have a seamless experience with almost zero downtime. However, you might run into some Cox cable problems at the most unexpected time. If your Cox internet connection keeps dropping, then you need to find out whether it is a minor issue or a major one. Most of the time, it is a whole lot easier to fix minor issues on your own. But when it comes to major problems, you may need to call in a Cox professional to get the problem fixed.

Is Cox Cable Internet Down?

Before you panic and reach out to Cox customer support for professional assistance or start troubleshooting on your own, make sure Cox isn’t experiencing a total outage.

If Cox service is down or there is some problem at the provider’s end, there is nothing that you can do to fix the problem. You simply have to wait for the provider to resolve the issue. However, if you are facing connection drops due to your device, you can fix the problem easily with a trick or two. By troubleshooting yourself, you save yourself from the hassle of calling in for help and waiting on hold.

Needless to say, there are different types of problems that every internet subscriber faces. Maybe your internet connection dropped in the middle of a video call or it crashed while you were playing an online game. If you want to fix such problems on your own, then this article is for you!

Without any further ado, let’s take a look at the simple solutions that can help you get your connection back.

Determine Your Internet Speed

Before you dive into disconnection solutions and tips, you need to take time to determine how much speed your internet service provider is delivering. The next thing you need to ensure is that you are getting the speed you are paying for. Chances are, there is a difference between the advertised speed and the speed you are getting.

Run a speed test and then check your Wi-Fi speed range in all the areas of the house where you usually use the internet and compare results. If the internet test speed is the same as the speed you are paying for but you feel that it's not good enough to meet your online needs, then better get your internet plan upgraded.

For casual browsing and light internet use, up to 25 Mbps is quite acceptable. However, you should consider upgrading your Cox deal if you indulge in 4K streaming and hardcore online gaming activities more often. In case you are not getting what you are paying for, reach out to Cox customer service as soon as possible and they’ll look into the speed gap.

Reboot/Restart Your Router

When the internet goes out, it feels like the world has stopped. Because you are unable to connect your laptop, computer, tablet, or phone to the Wi-Fi nor can you browse the web or perform any other activity. 

At times, your internet is down because of some fragmentation on the router. There could be some bugs or errors due to which you are facing such troubles. Instead of stressing out, you should restart/reboot the router/modem. Chances are, a simple power cycle may fix the connection problems that you are facing.

To do that exactly, here is what you need to do:

  • Unplug the main router/modem from the power outlet
  • Wait for at least 15 seconds
  • Now, plug the router/modem into the power outlet first
  • Wait at least 60 seconds before powering the router/modem
  • Wait till all the panel lights on the device turn green before checking the internet connection


Be patient as the internet gets connected and all the hardware and software components on the router are restarted optimally. Once the connectivity is back, then take the time to run the speed test on different devices by visiting any site that offers a speed-testing tool. The best way to conduct an accurate speed test on your device is to use an Ethernet cable that directly connects to the router/modem.

Check Cables

It is crucial to take care of the power cables. If your cables are damaged, there is a high chance that you will end up facing connection issues. Therefore, inspect the cables that are connected to your router/modem on regular basis.

If there is any kind of damage or some bend on the cable, you should get it replaced. Otherwise, you won’t be able to get rid of the patchy connection Also, you need to make sure that the coaxial cables are not wired together or enmeshed with other electric cables. This could also result in signal dropping issues because of the signal interference.

Examine the Connectors

Another important thing that you need to do is examine the coaxial connectors carefully. It might look like they are in good condition, but a loose connector within the mesh can lead to signal interference.

You should make sure that the connectors are not loose or worn out at all. Your Cox cable internet might be dropping because connectors are either damaged or loose. If they are loose, you should fit them tightly. Try replacing them in case of any damage.

Avoid Important Online Tasks During Peak Hours

Sometimes there are no technical issues at all, a drop-out can occur when you are indulging in online activities during peak hours. No matter which Cox bundle you have opted for yourself, you are likely to face connectivity problems during peak hours. This is because the network is congested with too many internet users conducting heavier online tasks at the same time.

It would be great if you run an internet speed test during peak hours. By doing so, it is easier to discover the speed you are getting. This way, you can plan your internet usage and get heavier tasks done during off-peak hours.  

Get Rid of Wireless Interference

When it comes to routers, they usually work at 2.4 GHz and 5 GHz. Needless to say, the latter is much more efficient than the former. If you own a router that performs on a 2.4 GHz frequency, then chances are, you will experience signal interference more frequently.

You also need to know that some electronics/home appliances are not compatible with specific wireless connections. Therefore, it is crucial to keep a little distance between your electronic appliances and the Wi-Fi device. Here is how much distance should be maintained for different types of devices:

  • Bluetooth connections should be placed at a distance of 20 feet
  • A baby monitor should have a range of at least 20 to 40 feet
  • Keep your microwave at a distance of 40 feet
  • Wireless house phones should be placed at a distance of 20 feet

Upgrade Your Router

Have you opted for a  reliable internet service provider but you are still not seeing the results? Well, it could be due to your outdated router. No matter how good your internet speed is, sometimes routers interfere with your performance.

Make sure that you get your Wi-Fi router is upgraded so that you may enjoy Cox internet services to the fullest. Cox provides a list of modems/routers that are compatible with its internet service. Though you may also utilize third-party internet equipment with Cox internet, it is recommended you directly purchase or rent your equipment from Cox. Because Cox provides long-term customer support for its equipment whenever you need it. Moreover, the Panoramic Wi-Fi from Cox comes equipped with smart Wi-Fi features, such as added layers of security, Panoramic app support, web portal, quick equipment upgrade, and more.

Get in Touch with Cox Customer Service

Lastly, if you are unable to fix Cox internet-related problems on your own, you should reach out to cox customer service. This is, without a doubt, the easiest and fastest way to get professional support.

They do not only know their job better but they will also try figuring out the actual reason behind the problem. Additionally, they will go out of their way to fix that for you and also ensure that you don’t have to face the same issue again. All you have to do is contact Cox customer service at 1-855-349-9316 to get assistance for any potential problem.

For Spanish Customers: Cox Servicio al Cliente

Make sure you let them know that you have already tried all the basic Cox cable fixes, so they can move on to advance troubleshooting.

Frequently Asked Question (FAQs)

I am unable to fix Cox cable problems on my own, what do I do?

If you are unable to troubleshoot the Cox internet issues yourself, you should contact Cox customer service at 1-855-349-9316. They will do everything possible to resolve the issue.

Can I contact Cox customer service at any time of the day?

You can reach out to Cox customer service at any time of the day via live chat. Meanwhile, you can get Cox support for account services and billing from Monday to Friday between 8 am to 6 pm (Local). And if you need tech support, it is accessible 24/7.