No one on this planet can live without high-speed internet now. It has become a necessity in one’s life and has remained that way for many years now. ISPs like CenturyLink have been working day and night to provide their subscribers with the best possible service so they can live their lives as comfortably as possible. Of course, that includes the rare outages and disconnections one might face with any internet service provider.
While many well-known ISPs are trying actively to advertise and maintain their service quality level, there is no avoiding the occasional outages and issues. And if you are wondering how to rank ISPs or determine which one is good if all of them face issues, then we would say it is based on the response time and the agent’s attitude and skill for this kind of situation. Given the customer is frustrated by the disconnecting of the internet, it is the job of the customer support agent to help them through the process as gently as they can.
But, what is the problem in the first place? Why are we here talking about the customer support agent when we have no idea about the problem? What could be the potential reason for the issue you are facing? Is there any maintenance work going on in your area or is it a smaller issue like faulty wires? Or maybe it’s your modem that’s really at fault?
In this blog, we will be discussing the potential causes of CenturyLink internet disconnection and even share some troubleshooting tips. Keep scrolling to learn more!
You can check for outages in your area on the internet. You can check CenturyLink's internet status in your neighborhood via the official service outage tool.
To check the status of your internet service, you’ll need your CenturyLink account number or your billing phone number, in addition to your zip code. So, if there is an outage, rest assured that CenturyLink is already on the job trying to fix that problem.
Have you noticed your computer lagging recently? Maybe, your files are taking longer to load than before and your Wi-Fi also seems to be buffering a lot more. This could be due to a virus hidden somewhere in your system. While you might think there is no way your system is infected with a virus as you haven’t opened any sketchy websites or web pages, a virus can slip into your system from anywhere and without you noticing at all. So, to be safe, you should install anti-virus software.
Ever heard of the concept of missing network drivers? Well, it’s a thing and it is not good for your system or your internet. Missing network drivers or even outdated ones can cause problems and get you disconnected from the internet. Incompatible software or a corrupted program can be the cause of your frequent internet disconnections as well.
Mostly, these will cause a drop in your Wi-Fi signals when you’re installing something or updating another software. To avoid it becoming a bigger issue, you should update or uninstall and reinstall the software right away.
Outdated routers or outdated firmware on your router is another problem you might be facing if your internet is slow. You should make sure your router is always updated on time and is running optimally. A way to ensure the proper functioning of the router without any issues is by rebooting the router regularly.
And by regularly, we don’t mean every day, rather every 4-5 days or maybe weekly. This will refresh the router and remove any network congestion if there is any. If your router model is obsolete, the solution is just to get a new one.
For an issue with the residential gateway, you will need to check if all the wires are plugged in properly and in the right places. Maybe, you have moved your CenturyLink router modem and this has caused a wire to be loosened. Unplug and re-plug your wires if you are unsure whether they are plugged in correctly or not. Sometimes, a wire may break over time as well, and this will obviously cause an issue. So, check all the wires and contact CenturyLink if you have to.
The issue with the Wi-Fi signal is such that it can be blocked by the wall, the glass, the mirror, or anything in its path. This, although sounds very unrealistic and not easy to work with, is the case for all modems and routers, not just CenturyLink router or CenturyLink modem.
Is your CenturyLink internet modem the one causing the issue? Here is how you can know for sure.
So, now that you’ve identified the problem, and that it’s because of your CenturyLink modem, the next step is to resolve that problem. Let’s see how you can do exactly that:
In terms of blockages, walls, ceilings, metal appliances, windows, heavy water containers, and much more all count as blockers. Keep your device at least 10 feet away from such blockages and preferably, in an open and well-ventilated space.
Thanks to this, your CenturyLink modem won’t be super-heated and you can get Wi-Fi signals in any part of your home. This will ensure your router signals are not degraded by having to pass through dense objects of varying materials.
Loose wires or broken wires will, of course, cause connectivity issues. Replace them, if needed, or connect them properly to their rightful ports.
If you want to read in more detail about changing the modem channel, and what is the difference between 2.4 GHz and 5 GHz Wi-Fi, read it here!
Electromagnetic interference may be the culprit in some places. To keep your signals from getting weaker due to interference, you should try to keep the CenturyLink modem at least 10 feet away from fridges, microwaves, ovens, etc. Distance is the only solution for this unless you get a 5 GHz frequency modem.
The easiest and the most common solution for any modem-related issues. Rebooting the modem means turning it off and then turning on the modem. This is also referred to as “power cycling” and it helps to fix the memory, software, and slow connection of the internet. Not only that, you should try to reboot the device at least monthly as recommended.
Oftentimes, when customers are using their own modems, they might be outdated or lack the right technology for the internet plans. To avoid this, you should consider getting a CenturyLink-approved modem, if you don’t want to rent it. With this, you won’t be facing any modem-related issues, as you will have an updated and approved modem.
We hope this blog has been helpful to you in diagnosing the problem with your CenturyLink modem and then solving that issue as well. While this problem is not something you should experience every day, especially once you’ve fixed it if the problem sustains, you should consider reaching out to CenturyLink at 1-855-349-9310. You can get in touch with them 24/7. You can also check out their website for more troubleshooting tips o solve this or any other issue.
There are multiple reasons why your CenturyLink modem keeps disconnecting. Some common reasons could be:
You can fix your CenturyLink modem by checking and doing the following things.
It is recommended by most companies that you should reboot your modem every couple of months. There are no negative effects of rebooting the router so, if you’re wondering whether to do it or not, just go ahead and do it.
Rebooting my CenturyLink internet modem won’t mess up your internet. Rebooting the modem means turning the modem off and then on. What this will do is basically refresh the modem and free it of any network congestion. This is why it is recommended to reboot your modem whenever there is an issue.
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