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No one on this planet can live without high-speed internet now. It has become a necessity in one’s life and has remained that way for many years now. ISPs like CenturyLink have been working day and night to provide their subscribers with the best possible service so they can live their lives as comfortably as possible. Of course, that includes the rare outages and disconnections one might face with any internet service provider.

While many well-known ISPs are trying actively to advertise and maintain their service quality level, there is no avoiding the occasional outages and issues. And if you are wondering how to rank ISPs or determine which one is good if all of them face issues, then we would say it is based on the response time and the agent’s attitude and skill for this kind of situation. Given the customer is frustrated by the disconnecting of the internet, it is the job of the customer support agent to help them through the process as gently as they can.

But, what is the problem in the first place? Why are we here talking about the customer support agent when we have no idea about the problem? What could be the potential reason for the issue you are facing? Is there any maintenance work going on in your area or is it a smaller issue like faulty wires? Or maybe it’s your modem that’s really at fault?

In this blog, we will be discussing the potential causes of CenturyLink internet disconnection and even share some troubleshooting tips. Keep scrolling to learn more!

1. CenturyLink Internet Is Down In Your Area

You can check for outages in your area on the internet. You can check CenturyLink's internet status in your neighborhood via the official service outage tool.

To check the status of your internet service, you’ll need your CenturyLink account number or your billing phone number, in addition to your zip code. So, if there is an outage, rest assured that CenturyLink is already on the job trying to fix that problem.

2. Security Issues

Have you noticed your computer lagging recently? Maybe, your files are taking longer to load than before and your Wi-Fi also seems to be buffering a lot more. This could be due to a virus hidden somewhere in your system. While you might think there is no way your system is infected with a virus as you haven’t opened any sketchy websites or web pages, a virus can slip into your system from anywhere and without you noticing at all. So, to be safe, you should install anti-virus software.

3. Incompatible or Corrupted Software

Ever heard of the concept of missing network drivers? Well, it’s a thing and it is not good for your system or your internet. Missing network drivers or even outdated ones can cause problems and get you disconnected from the internet. Incompatible software or a corrupted program can be the cause of your frequent internet disconnections as well.

Mostly, these will cause a drop in your Wi-Fi signals when you’re installing something or updating another software. To avoid it becoming a bigger issue, you should update or uninstall and reinstall the software right away.

4. CenturyLink Router Issues

Outdated routers or outdated firmware on your router is another problem you might be facing if your internet is slow. You should make sure your router is always updated on time and is running optimally. A way to ensure the proper functioning of the router without any issues is by rebooting the router regularly.

And by regularly, we don’t mean every day, rather every 4-5 days or maybe weekly. This will refresh the router and remove any network congestion if there is any. If your router model is obsolete, the solution is just to get a new one.

5. Residential Gateway

For an issue with the residential gateway, you will need to check if all the wires are plugged in properly and in the right places. Maybe, you have moved your CenturyLink router modem and this has caused a wire to be loosened. Unplug and re-plug your wires if you are unsure whether they are plugged in correctly or not. Sometimes, a wire may break over time as well, and this will obviously cause an issue. So, check all the wires and contact CenturyLink if you have to.

6. Issues with the Signal

The issue with the Wi-Fi signal is such that it can be blocked by the wall, the glass, the mirror, or anything in its path. This, although sounds very unrealistic and not easy to work with, is the case for all modems and routers, not just CenturyLink router or CenturyLink modem.

7. CenturyLink Modem Issues

Is your CenturyLink internet modem the one causing the issue? Here is how you can know for sure.

  • Check to see if everything is plugged in: One of the problems your modem keeps disconnecting from the internet is because the wires are not plugged in properly. As we discussed above as well, the wires can come loose or may have torn. Check to see if that is the case.
  • Positioning of the modem matters: The positioning of your modem does matter quite a lot. We have discussed this point briefly as well that you need to place the modem in an open central space. You should also see to it that your modem is not placed in a small spot for fear of heating up.
  • Wi-Fi signal interference: Considering you’re not the only one who uses the internet, your neighbor’s Wi-Fi signals might cause interference with your Wi-Fi signals.
  • Out-dated CenturyLink Internet modem: Maybe you are using a modem that is not up-to-date and thus, incompatible with the internet plan. So, you should check to see if the Wi-Fi signals of your internet are strong enough or not.

So, now that you’ve identified the problem, and that it’s because of your CenturyLink modem, the next step is to resolve that problem. Let’s see how you can do exactly that:

Remove Physical Barriers

In terms of blockages, walls, ceilings, metal appliances, windows, heavy water containers, and much more all count as blockers. Keep your device at least 10 feet away from such blockages and preferably, in an open and well-ventilated space.

Thanks to this, your CenturyLink modem won’t be super-heated and you can get Wi-Fi signals in any part of your home. This will ensure your router signals are not degraded by having to pass through dense objects of varying materials.

Is Everything Plugged In?

Loose wires or broken wires will, of course, cause connectivity issues. Replace them, if needed, or connect them properly to their rightful ports.

Change the Modem Channel

  • Connect one of your devices to the internet, whether a laptop, phone, PC, etc.
  • Open your web browser and type in the address field.
  • Enter your username and password into the settings interface.
  • From the main menu, navigate to Wireless Setup.
  • Select 4 GHz from the left sidebar.
  • Next, click Radio Setup.
  • Choose a channel from 1 to 11.
  • Choose a wireless power level that ranges from 10% to 100%.
  • Select the right 11 mode.
  • Click Apply and you’re done!

If you want to read in more detail about changing the modem channel, and what is the difference between 2.4 GHz and 5 GHz Wi-Fi, read it here!

Check for Interference from Other Electronics

Electromagnetic interference may be the culprit in some places. To keep your signals from getting weaker due to interference, you should try to keep the CenturyLink modem at least 10 feet away from fridges, microwaves, ovens, etc. Distance is the only solution for this unless you get a 5 GHz frequency modem.

Reboot the Modem

The easiest and the most common solution for any modem-related issues. Rebooting the modem means turning it off and then turning on the modem. This is also referred to as “power cycling” and it helps to fix the memory, software, and slow connection of the internet. Not only that, you should try to reboot the device at least monthly as recommended.

Invest In an Updated CenturyLink Modem

Oftentimes, when customers are using their own modems, they might be outdated or lack the right technology for the internet plans. To avoid this, you should consider getting a CenturyLink-approved modem, if you don’t want to rent it. With this, you won’t be facing any modem-related issues, as you will have an updated and approved modem.

The Final Word

We hope this blog has been helpful to you in diagnosing the problem with your CenturyLink modem and then solving that issue as well. While this problem is not something you should experience every day, especially once you’ve fixed it if the problem sustains, you should consider reaching out to CenturyLink at 1-855-349-9310. You can get in touch with them 24/7. You can also check out their website for more troubleshooting tips o solve this or any other issue.

Frequently Asked Questions (FAQs)

Why does my CenturyLink modem keep disconnecting?

There are multiple reasons why your CenturyLink modem keeps disconnecting. Some common reasons could be:

  • Interference due to neighbor’s Wi-Fi signals
  • Modem placed in small, tight spaces
  • Outdated modem
  • Torn or disconnected wires

How do I fix my CenturyLink modem?

You can fix your CenturyLink modem by checking and doing the following things.

  • Reboot your modem
  • Make sure everything is plugged in and connected to the right ports.
  • Change the positioning of the router to open space.
  • Change the modem’s channel
  • Steer clear of physical barriers
  • Up-to-date modem

Should I reboot my modem daily?

It is recommended by most companies that you should reboot your modem every couple of months. There are no negative effects of rebooting the router so, if you’re wondering whether to do it or not, just go ahead and do it.

Will rebooting my CenturyLink internet modem mess up my internet?

Rebooting my CenturyLink internet modem won’t mess up your internet. Rebooting the modem means turning the modem off and then on. What this will do is basically refresh the modem and free it of any network congestion. This is why it is recommended to reboot your modem whenever there is an issue.