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Whether it’s across the country or just to the other side of town, moving is one of the most anxiety-ridden things you can experience. Between unpacking those moving boxes and setting up your new home, the last thing you want is a rough transition of internet, TV, or phone service from your current address to your new home.
If you are moving and have Cox service, you are in luck. Because Cox lets you transfer your services without any hassle—as long as you are not outside the provider’s service area. What’s more, Cox comes forward with fast and easy ways for customers to transfer the services in as little as five minutes.
In this quick and handy guide, you will learn how to transfer your Cox service with convenience and make your move as stress-free as possible!
If you are moving to a new location and would like to transfer Cox services to your new place, the first thing you need to do is check if Cox is available at your new address.
Follow these steps for a seamless transfer process:
In case service is not available, speak to a Cox customer service representative at 1-855-349-9316 to cancel your service.
When transferring Cox services to your new address, Cox lets you keep similar services. However, you have the option to modify your services as per your preference. Since plans and prices vary from one location to another, you may experience a slight change when keeping a similar service.
Depending on what’s available at your new location, Cox Communications will make sure all your services and equipment are up to date. Even if your current package has some outdated services, Cox is kind enough to replace it with new and latest versions—all for around the same price!
When you are transferring Cox service, you will need to make an installation appointment. Just call the Cox customer service number and tell your move-in date to book an appointment accordingly. Highly trained staff will make sure you get all the right info and equipment for your move. They will also check if your home is eligible for Easy Connect, which comes free of charge. If yes, you can install your service by following the instructions available on Cox.com/installhelp.
If you are not the DIY type, you can request a Pro Connect installation, which is conducted by professional Field Service Technicians. It also includes a one-time service fee.
After you have signed up for Cox services at your new address, you'll receive a date and time window for installation. Once you have got these details, it is safe to go ahead.
If your move-in date gets changed, reach out to Cox customer service at 1-855-349-9316, and request to change your move date.
Cox requires customers to bring all existing Cox equipment, including cables, wires, modems, boxes, etc. to the new location. If you are a Cox Quick Connect program subscriber, leave the equipment that was pre-installed in your home when you first moved in.
After Cox service installation at your new place, don’t forget to run a speed test to check your internet connection.
Moving Cox service is quick and simple. Just make sure to plan ahead in order to minimize the amount of time you may have to go without service. If however at some point you wish to speak to a Cox Customer Service representative, call 1-855-349-9316 to get professional support, so that you can be guided as necessary. If you are a Spanish user, contact Cox En Español
Cox often lets existing customers keep the same phone number at the new location. This is the case if you're moving locally. You can check the mobility of your phone number online via Cox online move process.
Yes, but this depends on multiple factors, like the length of time since the last service date, the type of your existing equipment, and more.
Typically, Cox internet takes less than 5 minutes to get activated, but in several instances, this may take 30 minutes or more to complete.