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Spectrum cable TV service is one of the most trusted and popular among customers across the U.S., and for all the right reasons. Affordable prices, a plethora of popular and premium networks in the channel lineup, a rich on demand library, the FREE Spectrum TV app, and HD programming without an added cost. Plus, Spectrum ensures to supply the best of equipment to its video subscribers. Spectrum, Arris, Motorola, Cisco, Scientific Atlanta, Pace, and Samsung TV set-top boxes are available with the service.

But irrespective of the effort the provider puts into getting it right for the consumer, high-tech hardware can run into malfunctions. And like so it is possible you’ll face error codes or other issues with your Spectrum Cable TV service. In such a situation, while Spectrum tech support is always there to guide, you can try to resolve the issue on your own. Unless of course it turns out to be something that requires professional tech support.

Our today’s article talks about a few effective tips to help you resolve not-tunable or other issues with the service. So, read on to find out.

What is a “Spectrum not-tunable issue”?

The “Spectrum not-tunable issue” is what you are likely to encounter when one or more channels from your subscribed Spectrum TV package are missing or unavailable. This could occur due to a myriad of reasons among which the following are more common:

    So if you are getting a “Spectrum not-tunable issue”, to start with you can run a quick check via the interactive on-screen TV guide. Confirm the channel(s) you are getting an error for is still showing up in your Subscribed Channels listing. You can also check out the networks in your channel lineup via your online Spectrum account.

    If there are kids in the house, and you remember having implemented Parental Controls, make sure you confirm the settings for included networks. You can do this conveniently by logging into your account via the My Spectrum app.

    And, while you are logged in, confirm all your Spectrum dues are paid, and your online billing statement does not reflect an outstanding charge.

    If everything looks hunky-dory, chances are channels are missing or unavailable because of an issue at the backend. But, there is an equal probability the issue is with the Spectrum Cable TV setup at your home. And, with simple tips you maybe able to get things up and running all by yourself. That’ll save you quite some time and energy that is likely to be spent at getting pro tech support for a minor issue.

    Here take a look at how you can refresh the Spectrum TV service in a variety of ways.  

    Reboot the Spectrum cable TV box manually

    Rebooting devices does miracles. We all know that. A simple power recycle can eliminate kinks in the system memory and allow the device to start afresh. And, the process is dead simple.

    Unplug the Spectrum TV receiver from the power source for about a minute. Check all cable connections are intact, including the coaxial cable that plugs into the wall outlet. Also ensure the HDMI cable is plugged into the HDMI port on your TV (if applicable). Now turn the cable box back on, and allow it time to reboot fully. That could be all you needed!

    Refresh/reset the Spectrum cable TV box online

    Here are the steps you need to follow in order to refresh/reset your Spectrum TV box via the web.

      Refresh/reset the Spectrum cable TV box via the Spectrum app

      If you are like most of us who prefer the ease of just doing it all via a smartphone app, then here is what you need to do:  

        Don’t forget…

          To Wrap up

          We hope the information shared rids you of your anxiety over “missing or unavailable” channels. While a simple reboot can do the trick most of the times, if you feel the problem is such that you’ll require professional tech support, do not hesitate to contact them.

          And, if you discover one of the channels you thought was included in the lineup is not part of your current subscription, speak to a Spectrum TV sales support representative at 1-855-423-0918 and let them walk you through other available options.


          Frequently Asked Questions

          What can I do if I get a Spectrum non-tunable issue?

          If you face the Spectrum non-tunable issue, with channels missing or unavailable, you must understand this could be caused by a variety of reasons. For instance, the channel is no longer part of the Spectrum lineup or perhaps parental controls are blocking access to a network(s). You can access your subscribed channel lineup via the Spectrum account and see if a channel has been removed from your lineup. And also check parental controls settings.    

          How can I contact Spectrum to ask about a missing channel?

          If you don’t find a network in your new Spectrum TV package, you can speak to a Spectrum sales support agent at 1-855-423-0918. And, they can help you with determining which add-ons you may add to your base TV plan in order to get the missing channel(s).