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By Sean / Provider Updates /

The Ultimate Guide to Self-Installing Cox

The Ultimate Guide To Self Installing Cox

It’s no exaggeration the dramatic revolution in technology has completely changed the way we live our lives. Every household owns an array of equipment – gadgets and devices to facilitate their lifestyle. High-speed internet has become a crucial aspect of our lives to the point we cannot even imagine letting go of it. Needless to say, an installation is required to utilize any internet service - a process that usually involves scheduling a technician’s visit to your home to handle both the hardware and software related aspects of the installation. The best part is however, the choice is yours. You can either opt for professional installation or self-install.

 

When it comes to getting a reliable internet connection, there are plenty of options to choose from. It would be a smart move to opt for Cox  if you want blazing-fast internet speeds, bundles, or no-contract TV service. Cox Communication is currently serving more than six million customers in the United States – both residential and corporate. It is committed to providing its broad range of services that includes Cox TV, Cox Internet, Cox Phone, and Cox Home Security with quality and affordability. What’s the best part? The Internet Service Provider (ISP) leaves no stone unturned in offering a variety of internet speed tiers to fit varied individual and household needs.

 

You can either select a standalone service or bundle up multiple services for a better deal. Depending on what you need, a bundle can be a great option as it offers good value for money. By subscribing to Cox Bundles, you’ll be able to surf, game, stream videos, and share photos on social media as well as telecommute without a glitch or a pause. Whether you are considering investing in Cox or you have already shopped around and made your Cox purchase, the next step is installing it to get things going.

About the Self-Install Option with Cox

If you plan to buy Cox Bundles, here is good news for you: the installation will come free of charge with nearly all. Yes, you read it right - you won’t have to drop a pile of cash for professional installation so you can have technicians come to your home and install the Cox connection. However, if you opt for a standalone plan or a bundle that does not include free installation offer, going with self-installation will help you save on the professional installation fee. 

Pros

Independence: If you think you are a DIY enthusiast, you should consider taking on the self-installation challenge. Believe it or not, it is not as difficult as you may think. Just diligently follow the steps we are about to discuss, and you’ll be ready to enjoy an enhanced online experience.

 

Convenience: When you go for self-installation, you can decide to set up the equipment and activate your account as per your schedule and convenience.

Cons

Troubleshooting: The DIY process may look all fun and game until you find yourself stuck in the middle of the installment. With self-installation, you have to bear the burden of troubleshooting on your own.

 

Complexity: Self-installation in some cases is easier said than done. There can be installations that are way more complex than you think. If you plan to get different services from Cox Communications, let Cox take care of all the heavy lifting—it will certainly take a heavy burden off your shoulders.

Follow These Steps to Self-Install Cox

The whole reason behind opting for self-installation is to avoid excessive charges and make the installation a contact-free process. Bear in mind, setting up your internet-only service on your own is quite simple. All you require is the main pieces of equipment like a cable modem, and a Wi-Fi router or Gateway, and other little bits and pieces that come along – once all that is at hand you can proceed to set up your connection right way.

 

Let’s now move towards talking you through the process of self-installation for your Cox Service. This is in fact one of the best ways you can get a clear picture of what you would have to do when it’s time to get down to business.

 

What you however must know is the self-installation process is determined by the internet package you choose for yourself. That is the reason we have broken down the self-installation instructions below, accordingly. The initially laid out steps are a constant, no matter which internet package you opt for. After completing these, if you have subscribed to Cox Internet with a cable modem, you would have to follow the instructions for that process. And in case you have chosen the Cox Gateway, you would have to consider the directions pertaining to that.

 

First the steps common to both processes:

1-      Go through the Contents of Your Self-Install Kit

Whether the equipment is delivered to your doorstep or you visit the Cox Communications store nearby to pick it up, before you dive into the installation process for your Cox connection all by yourself, don’t forget to check the following equipment is all included in the self-installation kit from Cox:

 

  • Modem or Cox Gateway
  • Coaxial cables
  • Power cord
  • Ethernet cable
  • A 2-Way signal splitter (included if you have also subscribed to the Cox TV service)
  • Cable filter (included if you have subscribed to the Advanced TV service from Cox)
  • Instruction guide & Troubleshooting tips

2-      Place the Modem at a Suitable Spot

The next step requires you to figure out where to set it up before you consider pulling all the equipment out of the box. Make sure you find a central location to place and set it up. This way, the internet signal will be able to travel more effectively throughout the house.

3-      Turn off Laptops and PCs

Consider powering off the device you are planning to use to activate your account. This way, it will be a whole lot easier to prevent setup peculiarities and unexpected power surges. It is just a precautionary measure to save you from the hassle of making a call to Cox Customer Service.

 

Note: There is absolutely no need to power off devices if you are planning to connect wirelessly through the Cox Gateway.

4-      Plug-in the Coaxial Cable

Once you have selected a perfect spot for setting up your device, it is time to connect the coaxial cable to the wall connection. Following that, connect it to the cable port on the modem.

5-      Connect to Power

First plug in the power adapter/cable into the wall outlet and then connect it to the modem.

 

From here onwards, you will  have to follow the set of instructions according to what you have invested in – a connection with a cable modem or the Cox Gateway. Take a look at the section which corresponds with your connection type and the equipment you have, in order to complete the installation of your Cox internet connection.

Cable Modem Self-Installation

1-      Wait for the Modem Light to Stabilize

If you have opted for a cable modem, you must wait for the status light on the modem to turn a solid color. Take it easy. This process could consume up to 10 minutes. In case you notice the modem has rebooted a couple of times, don’t get anxious — this does normally happen during the setup process.

2-      Connect Your Devices Via the Ethernet Cable

If the status light effectively turns solid, it means it is time to connect your modem to a computer or laptop through the Ethernet cable provided. But if the connection is not successfully established, consider switching the modem off by using the power button or simply unplug the device for a minute or two and then try again.

3-      Turn on Your PC or Laptop

Once the Ethernet cable is plugged into your computer, you are now all set to turn on the device and make the most of your Cox high-speed internet service by activating it.  

Gateway Self-Installation

1-      Wait for the Internet and Wi-Fi Lights to Turn Solid Colors

As the Gateway comes with both wired and wireless connection options, you will have to wait for the internet to connect as well as the Wi-Fi light to stop flashing and turn to solid color. As you know, the waiting period can take around five to ten minutes when installing the connection via a cable modem. So too, is with the Gateway installation process, which may take up to 10 minutes with the Gateway rebooting numerous times. Again, no need to panic. That is a normal occurrence and you must remain patient while the Gateway establishes connection.

2-      Connect to the Wireless Network

Once you see the lights turning a solid color, it means the Gateway is ready for your devices to connect to the wireless network. You can now use your laptop or desktop computer, or even your smartphone to activate your high-speed Cox internet connection.

3-      Type in Your Wireless Information

Your equipment comes with a Network Name and a Key. In case you are unable to find it, try searching for the label on the device. It generally has the default Network Name and Key. Feed the information into the Wi-Fi settings on your laptop, PC or smartphone.

 

There you have it! Now you are all set to enjoy the Cox Internet experience. Not only that, you can also feel proud of yourself as you did it all on your own without a helping hand. There is no denying the fact the self-installation process is simple, if only you diligently follow the instructions provided.

 

There is no harm in opting for professional installation, if you feel the process could become agitating or exhausting. But then again, you may just enjoy the DIY process and have more fun with it than you can imagine, so why not give it a shot?  

 

In case you run into a problem or there is a step you are unable to understand, reach out to Cox Customer Service to get the help you need.

 

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