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Needless to say, the telecom industry has taken over our lives. However, the way it is reforming our lives is still not perfect. In other words, your internet and TV may give you access to all kinds of entertainment, but it might also go out when you least expect it, hindering your productivity and leaving you completely drained and frustrated at the worst of hours.

No matter how reliable your telecom service is, you are likely to run into some issue at one point or another. It is beyond impossible to avoid the most common issues with cable technology, but there are several things that you can do to resolve the problem on your own.

So, if you have signed up for Cox cable packages, then here are some of the most common problems that you are likely to face occasionally. If you feel like you are stuck in a rut, there is absolutely no need to panic. As this will not help in getting the connection back up and running. All you have to do is take a look at the following Cox cable problems. We have also listed some tips on what exactly you can do to fix your connection instantly.

As soon as a cable issue occurs, try looking for a solution instead of panicking. Before you rush into calling Cox customer service for help, you should ensure that the service from the provider is not down.

Check If Cox Service is Down

In case your Cox cable service is not functional, then chances are, there are any one of the two reasons behind the problem. Either there is a network outage from the provider’s end, or your cable service has been damaged or suspended. In the first case, it’s best that you open your Cox Account or access your Cox app to check the outage alerts. You usually get an outage alert notification from the provider.

If for some reason you are unable to access your Cox account or app, try searching for online reports.  There you are likely to get updates about the connection restoration progress. If the provider is experiencing an outage, there is nothing you can do about it.

All you have to do is wait for the provider to fix the issue. But if there is no such news about the Cox outage online, there is a good chance that you are facing a problem that you can fix on your own.

Troubleshooting Cox Cable TV Issue

Whether you are experiencing an issue with the Contour box, Cox TV channels, or your Cox cable box is showing error messages, the first step you need to take is to give the hardware a much-needed restart. By doing so, the device will start afresh. All you have to do is:

If you see a black or fuzzy TV screen, it’s a sign that a cable or wire is loose. Try to tighten the cable splitters or cable attached to the TV. In addition to that, it is also crucial to check the back of your cable TV box. If you notice that the cords are not aligned properly, then disconnect them. Once they are disconnected, attach them to the correct ports tightly. They should not be loose, or your cable connection may get interrupted repeatedly. This is likely to recover your Cox service.

If this does not help, try rebooting the device. You can reboot it by signing in to your Cox account and activating the tool from there. Another quick way to perform a reboot is via the Cox app.

Open the Cox app on your smartphone, try logging into your account with your User ID and Password, and then go to Home. Then you will find “My TV” and “Reset Equipment” under “My Services”. Click the Reset Cable Box option and you are good to go. Keep in mind that the entire reset process might take up to 15 minutes. During the reboot, your DVR recordings might be temporarily paused.

In case, the problem persists even after rebooting, then there is a good chance that the problem lies within the Cox cable box. In this case, we would recommend reaching out to Cox customer service to call in a professional for further assistance.

Troubleshooting Cox TV Basic Box (Mini Box)

A Basic Box (previously known as Mini Box) is a device that you get from Cox, which takes your TV viewing experience to a whole new level. With this small device, you get access to multiple channels in each room of the house. But you may come across Basic box problems occasionally. In most cases, there will be a no-signal error. There is no need to take on the hassle of calling a professional technician to resolve the issue. You can troubleshoot this minor problem on your own. Let’s take a look at some tips to fix the issue:

Even if the box is connected successfully, some channels will still be missing. What you need to keep in mind is that the Basic Box does not offer every channel you want to access. It comes included with some basic programming and a few extras. There will around 100 channels you can have access to.

In case, there is a missing channel, try running a channel scan. You can contact Cox customer service to learn more in detail about the channels offered by the Cox Basic Box.

Troubleshooting Cox Internet

In this fast-paced modern world, it is beyond impossible to stay on top of things without a stable internet connection. With no access to the internet, your day-to-day activities come to a screeching halt. Therefore, it is essential to take action as soon as you face any internet-related issues with Cox.

The first step to resolving the Cox Internet issue is to restart your Cox internet modem. Here is how you can do it:

In case, the problem is still there, the next step is to check that all the cables of your internet devices are tightly and correctly plugged in.

Troubleshooting Cox Wifi

Have you been experiencing dropped internet signals throughout your home? It could be because of some issue with your Cox wifi router. Here is what you need to do to fix the issue:

Consider Rebooting Your Wireless Router

If the above tips for Cox wifi do not help, make sure that you give your wireless router a reboot.

You will notice that the lights of the router will automatically turn back on as soon as the reboot process is complete.

Wrapping It Up

We hope that the aforementioned tips will help you get rid of Cox cable issues. In case, you cannot fix the problems on your own, the quickest way to get support is by calling Cox customer service. They will try to resolve your problems remotely; if that cannot be achieved, then Cox will send in a highly trained technician to diagnose and resolve the issue.

One important thing that you need to keep in mind is that it is okay to run into some issues here and there with your Cox cable connection as the telecom services are not perfect as of yet. Even if you are not tech-savvy, the tips specified in this post will help you with all your cable problems instantly. Visit Cox Servicio al Cliente if you're a Spanish user.

Frequently Asked Questions (FAQs)

How can I reset the Cox cable box?

With the Cox mobile app, you can easily reset the Cox cable box. All you have to do is go to My TV under the My Services tab. And then you have to Click Reset Equipment to get started with the reset process. The entire process may take up to 15 minutes.

How can I troubleshoot Cox Wifi?

Most wifi issues can be resolved just by restarting your router and modem, and moving your internet-connected device closer to the router.