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Xfinity is an all-rounder when it comes to providing internet, TV, and other technological services. It certainly gives you your dollars’ worth with dependable internet service and ideal Xfinity TV plans

Although the internet is a much-talked-about component of Xfinity, the TV services for Comcast often take the cake for providing a little bit of everything to the user. The interface is friendly and easy to understand and the packages give you a diversity of local cable channels. You can also couple that up with subscriptions to international TV. One of the best things about Xfinity TV packages is that they range from the smallest to the largest selections of channels available, each package tailored carefully to provide the best experience to their users, depending upon their preference and use. 

Since Xfinity TV is such a big hit with the masses, it would be of value to discuss its issues. We surveyed public forums and online chat houses and discovered a rather common anomaly. It appears that one of the most apparent problems that people seem to struggle with is the Xfinity remote. It sometimes appears to have a mind of its own and does not accept a channel change. Something along those lines anyway. 

In this article, we have collected a small list of reasons why your Xfinity remote may not be working and what you can do to fix it. Therefore, there is nothing to fear. You may not have damaged it as you initially assumed.

Why does the Xfinity remote fail to work?

Changing channels is one of the most basic functions of a TV remote. And when it fails to serve that function, it is just downright annoying. The Comcast remote sometimes suffers from technical issues and glitches that may be stopping it from changing your TV channels. More often than not, it is not anything serious. It is probably just one of the following three things. 

1. Physical damage is cruel: The most obvious reason on the list. Did you perhaps sit on it for a long without realizing it? Or, your dog decided it needed a new chew toy and was inconsiderate enough to choose your remote? Although the Xfinity TV remote is quite sturdy and reliable, let us face it. Most things would not survive chew time with half-inch-long canines and doggy slobber. Well, this does not either. 

It is important to keep your Comcast remote in a high place away from potential offenders, to keep it safe. You can also cover it in plastic or cling wrap to keep the dust or crumbs from getting into the keypad and ruining it. After all, prevention is better than cure, now isn’t it?

2. Dead batteries often go unnoticed: Dead or dying batteries can get the morale of the entire remote down pretty quick. The worst part is that it is easy to ignore that you might need a new set of batteries. When was the last time you replaced your batteries? Was it before your family collected for Christmas or last summer? Nobody is keeping track of battery replacement and hence it is quite easy to forget. 

3. Connectivity issues are a nuisance: The Comcast or Xfinity TV remote is of course a wireless entity. It works through a wireless signal and sometimes some things can mess that up. For example, perhaps your remote does not connect to the Xfinity box in the first place. If that is indeed the case, the remote will fail to work in every way, not just a channel-changing problem. 

5 ways to fix the Xfinity remote

Once you have identified the culprit causing malfunctions on your Xfinity or Comcast remote it is time to get down to business and fix it. It is quite likely that the problem is not as serious as you had initially thought. 

In the following paragraphs, we have compiled some ways to fix the Xfinity remote. Bear in mind that these methods would only work if there isn’t a physical problem with the remote itself. Technical glitches are simple to overcome and the following tips would help you through the way.

1. Replace the remote’s batteries 

If your Xfinity remote is unresponsive and failing to respond, there is a high chance that the batteries inside are either dead or close to dying. To isolate if it is a battery-related issue, press any button on the remote. 

If the remote remains unresponsive and no red LED flashes, the batteries are dead and beyond any help. Replacing them with a fresh pair ought to fix the problem. 

If the remote remains asleep but the red LED flashes five times, the batteries in the remote are very low. Consider replacing them as soon as possible to avoid further trouble. 

Once you replace the batteries of your Xfinity remote, it would work again, provided it was a battery issue. If it does not work, it may be suffering from another problem. 

2. The Xfinity remote’s connection to your TV box 

Sometimes your remote will disconnect from your TV box spontaneously. Perhaps you turned off the connection at some point and forgot all about it. Either way, it is important to know whether your remote still connects to your TV. 

If your remote does not connect to your Xfinity streaming box, you will not be able to change channels or carry out any other function via the remote. Check closely for connectivity. It just may be the culprit. 

In the given scenario, try pairing the remote to the Xfinity box again. 

3. Try resetting the remote and TV box connection 

Often it happens that while some features of the remote work just fine, other features may face a glitch. For instance, you might be able to handle the volume quite well, but fail to switch channels. A very common problem and quite an annoying one at that. 

The reason why this is happening is that the remote setup does not properly synchronize with the TV box setup. It is a rather easy fix and one that does not require a lot of time. In case you need instructions, here are some.

  1. All you need to do is press and hold down on the setup button as on the remote
  2. A light green will flash on the remote. A pairing mode should appear on your TV screen at this point
  3. Enter the code as given in the user manual of the remote
  4. The green light on your remote will flash twice to complete the pairing process

Your freshly paired Xfinity remote should work just fine now. You should be able to change channels and carry out other functions with this remote now, with a certain ease. 

4. Remote compatibility with Xfinity/Comcast streaming box

Sometimes your Xfinity TV box and the remote you are using just do not have any chemistry. This is quite sad because to be able to click with someone or something, you do need a certain level of comfort and compatibility. 

Perhaps the reason why your remote is not working is that your Comcast box has no compatibility with it. It is imperative that you either choose the remote that comes with the box itself or choose a remote that is at least compatible with the device. 

It is best to choose a remote option that Xfinity approves before you start using your device. Better yet, choose a remote that comes pre-linked to the Comcast box so you face no trouble during setup and use. It is always better to be safe than sorry!

5. Factory reset your remote

If you are using a Comcast remote and it continues having problems, the ultimate solution is to factory reset it. Although far from ideal, this tip may be your saving grace at some point. If you have no idea how to reset the remote, here is how:

  1. Press and hold on the A (triangle) and D (diamond) buttons simultaneously
  2. Hold for three seconds until the status light changes color from red to green
  3. Press 9-8-1 in the given order
  4. Wait for the LED to blink blue three times. This denotes that the remote was reset

Once you factory reset your remote, you will have to pair it with your box, again. However, chances are that once reset, the glitches will disappear and your remote will work seamlessly, once again!

If you have tried everything in vain, it may be a server-related issue or maybe something technical on the Xfinity service end. Therefore, if you find yourself lost and without hope, it never hurts to contact Xfinity customer service for help. Xfinity has agents that are ready to solve your issues so go on ahead and give them a call.

Xfinity TV packages are quite interesting and very accommodating. You can find a little something to suit everyone. The channels offered have a wide variety, the choicest selection of both local and international names. The Xfinity X1 TV box makes everything much easier and so much more inclusive―it truly is unlimited entertainment, day and night―plus you get to watch your 4K favorites too!


  1. Why is my TV not responding to the Xfinity remote?

It is possible that your remote batteries are low or it is facing a connectivity problem. Please check your remote and TV box connection and try again.

  1. How do I restart my X1 TV box?

You can refresh your Comcast box system to clear it of any glitches. One of the easiest ways to do this is to ask your Xfinity/Comcast voice remote to ‘Restart TV box’,

  1. Is Xfinity Flex free?

You could pair Xfinity Flex with the Xfinity Internet package. Dial 844-207-8721 to learn more.