Boasting a wide footprint of 36 states, Xfinity is one of the largest internet providers in the U.S. The immense popularity of the provider stems from many factors – including top-notch services, great value on plans, market-competitive prices, and more. All of this makes Xfinity not just a great pick but a reliable and convenient one, home to over 30 million subscribers.

Since it has so many subscribers, a strong customer care network is very important. In this article, we discuss what should you do if Xfinity Internet or TV is out, or the service crashes. There is a simple way to contact Xfinity Customer service and let them know of your problems. Let us take a look!

What Do I Do if Xfinity Internet and TV Are Out in My Area?

It can be a nuisance to discover that your internet or TV service is not working when you need it most. Xfinity Internet and Xfinity TV have good uptimes and are quite reliable for the most part. However, if you do suspect an outage in your area, here are some of the things you can do.

Troubleshoot Your Xfinity Network

Is it really an area outage or something else entirely? Perhaps only your house is affected. Here are some of the things you can do to check what is wrong with your network and fix it if possible.

Use a service outage map: Service issues in your area might occur due to regular updates and maintenance. Xfinity has an outage map that it updates depending on the areas affected. Just sign into the Comcast Outage Map and Xfinity Center with your Xfinity credentials. It will show you the status of your area. This way you will not only be able to check for outages but also the estimated time of the fix and more.
Restart your router: Perhaps there isn’t an outage in your area but your internet is just not working. Here is what you can do. Disconnect your router, turn it off for 30 seconds, and turn it back on. Reconnect it with the Ethernet cable. If it is a router problem with cache buildup or something like that, it is most likely to be resolved through this. Restarting or at least reconnecting the devices to this network may also help with the problem.
Check power sockets and connections: Ensure that all the power sockets including the one your Xfinity Gateway and other devices are plugged into are completely functional. The fuse should be intact and the sockets functional. Connecting to a dysfunctional socket will not allow your device to work and leave you baffled if you do not check beforehand.

Contact Xfinity Customer Service

If you have tried everything and nothing seems to work it would be wise to connect with Xfinity customer care. This is the official helpline of Xfinity and helps you resolve any technical or other concerns you may have.

You can call Xfinity customer support at 800-934-6489 between 7 am to 9 pm Monday through Friday and speak to a person. The agents will be more than happy to accommodate your questions and help you reach a solution to the issue that is haunting you.

Consider Upgrading Your Service Plan

If all is working well but you keep feeling like something is missing from your service – consider upgrading to Xfinity. You can choose to get an Xfinity Internet and TV bundle or add a standalone service to your already existing plan. Whatever the case, Xfinity customer care is present around the clock to help you find the services you love.

Get an Xfinity upgrade today! Call 844-207-8721 now.

In the End…

When it comes to Xfinity customer service you can rest assured that users receive the amount of care and attention they deserve. Whatever it is that you are stuck with, Xfinity would take care of it and help you reach a good solution.

Frequently Asked Questions (FAQs)

1. What is Xfinity by Comcast?

Xfinity by Comcast happens to be a great internet service provider in the U.S. broadband industry. It offers wide coverage with service in 36 states and over 30 million subscribers. You get to enjoy the internet, TV, Phone and even home security services with Xfinity.

To learn more about the service or get help, call 844-207-8721 now.

2. Is Xfinity Internet available in my area?

Xfinity services are available to subscribers in over 36 states in the U.S. To learn more about Xfinity coverage in your area, reach out to Xfinity customer service at 844-207-8721. You will be guided to the best plans, services, and bundles in your area and the promo pricing can help you save quite a bit!

By Caroline Eastman/Provider Updates / 31 Mar, 2023

What Should I Do If My Xfinity Internet or TV Is Out?