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Xfinity Customer Service: Ready to help anytime, anyway!

Getting in touch with Xfinity customer service is effortless. Whether you call Xfinity, visit a store or chat online, there is a representative available to help you 24/7.

Find contact info for all online Xfinity customer service accounts. Choose any that suits your preference, and get the support you need!

Xfinity Phone Number To speak to an Xfinity Customer representative, dial the Xfinity customer service number
Get info on the latest promos, discounts, packages and bundles available in your area. You’ll be surprised to see how promptly and proactively you are facilitated ─ ask questions and share concerns ─ from order taking to after sales service!
Xfinity Chat Shoot a message to Xfinity Chat whenever you need instant help. And start chatting with the Xfinity Assistant.
Get help with Internet, TV, Voice, Home, and Mobile services or ask questions about your Xfinity bill. In case the Xfinity Assistant is not able to answer, you’ll be connected to a live representative.
Xfinity Facebook Account Contact Xfinity on Facebook or via Messenger.
Stay up to date with Xfinity news, service & product updates, and more. Hear about the latest in advanced innovation at Xfinity. Learn about the current promotional offers. Find out what other Xfinity customers are saying. And engage in lively discussions.
Xfinity Twitter Account Contact Xfinity on Twitter for any questions.
Find out what is new from Xfinity or send a message to the Xfinity team. You don’t have to be an existing subscriber to get in touch with the Xfinity customer support staff via social media handles.
Xfinity Reddit Account Reach out to Xfinity via Reddit for any concerns.
Get help with technical issues, upgrades & downgrades, general service questions, new accounts & transfers, credit requests, disconnect requests, and more ─ our support staff is knowledgeable and up to date.
Xfinity Retail Outlets Across California, Florida, Illinois, and other service states, there are over 450 Xfinity retail stores you can visit to share any concerns, ask questions, or make payments.
Get assistance with adding or upgrading service(s), sorting out any equipment-related matters, making a bill payment, and more! Whatever your complaint, one visit to the store may just bring you a satisfactory solution.

Xfinity Customer Support: Reliability guaranteed

Xfinity is an ideal choice not only in terms of consumer products and services but after-sales customer support too. If you are an Xfinity customer, you are in luck. Because Xfinity takes its customers seriously. So, when you have any questions or issues related to your Xfinity service(s), the customer support staff will be ready to help you out.

Xfinity has progressively risen in customer satisfaction metrics over the last couple of years. In 2021, Xfinity’s American Customer Satisfaction Index number was up a point from its 2020 score, which itself was up five points from 2019.

American Customer Satisfaction Index
2019 2020 2021
Xfinity’s Score 61/100 66/100 67/100

Looking to explore Xfinity services?

Xfinity customer service staff is available 24/7/365 to attend to your concerns and take your questions.

Even if you are not an Xfinity customer yet, you can always call the Xfinity phone number. Subscribing to Xfinity can be the beginning of an extraordinary experience. Stellar services coupled with quality customer service. So, go ahead and explore what is on offer from Xfinity. Get what you think is best designed to fit your needs. Become a customer today and start a lasting relationship with Xfinity!

Subscribe to the Xfinity Experience.

Call the Xfinity customer service number NOW!

For English-speaking customers: 844-207-8721
For Spanish-speaking customers: 844-207-8725

Quick answers to common questions about Xfinity

How to check for an Xfinity outage?

Extreme weather and other unforeseen circumstances may cause a disruption in your internet service. Xfinity tries its level best to inform subscribers about planned outages in advance.

  • Sign in to Xfinity My Account and navigate to the Status Center option to check for a service outage.
  • Register your mobile phone number for Comcast alerts and receive SMS notifications regarding outage information, estimated resolution timeframes, periodic updates and service restoration messages.
  • Text OUT to COMCST i.e. 266278 to see if there is a service outage in your area.

How can I troubleshoot my Xfinity services?

Xfinity hates to see you running into audio and video issues, as much as you do. That is why we make sure help is always around the corner. All you have to do is dial the Xfinity customer service number. Explain the issue, and a customer service representative will attempt to address that issue. You wouldn’t have to deal with the ordeal all by yourself!

The online Xfinity support portal is another useful tool, where you find troubleshooting tips regarding Internet, TV & Streaming, Voice, Home and Mobile services. Here you will also find common solutions for account management, billing, and more.

Xfinity Customer Service: Enjoy exceptional assistance

Troubleshoot via Xfinity forums

Visit Xfinity forums to get answers from experts, and benefit from shared knowledge. All you have to do is type a keyword in the search bar, and chances are, someone else has experienced the same issue and can help you understand and fix it.

Contact accessibility support

Learn more about voice guidance, closed captioning, and other support features for users with disabilities.

Schedule a callback

Schedule an Xfinity representative to call you back when you are free.

Find an Xfinity store location

Find out where you can get assistance in person using the Xfinity Store Locator.

Xfinity makes it easy to pay your bill

With Xfinity, you don’t have to deal with a tedious bill-paying process. We give you multiple channels to pay your service bill. You can choose the method that best suits your lifestyle and make your payments with a few clicks.

Pay online

You can conveniently pay your bill through the Xfinity website. Just login to your Xfinity Account and navigate to the “Make Payment” option. Follow the prompts to pay your bill. You can either make a one-time payment or set up autopay.

If you are interested in paying online, but want a walk-through, go to Xfinity live chat to have an agent walk you through the bill pay process.

Pay every month with autopay

To automatically pay your bills so you never miss the due date, Xfinity lets you enroll in automatic bill pay to draft payments directly from your bank account.

This also qualifies you for a discount on your monthly Xfinity service bill.

Pay with the Xfinity My Account app

Download the FREE Xfinity My Account app to pay your Xfinity bill!

Sign in to your account via the app, using your Xfinity credentials. Select the Billing option, and click on Pay Now. Choose your preferred payment amount, the date you'd like to pay, and Submit Payment.

Make a one-time online payment

You can also make a one-time online payment via your mobile device. Visit the Xfinity login page. Enter your Xfinity user ID & password to sign in. And navigate to “Make a Payment”.

Pay via Western Union® Quick Collect®

Visit a Western Union Quick Collect location to pay with cash or money order. All you will need is your Xfinity account number.

Pay via automated phone system

Call 800-xfinity (800-934-6489). Select prompt #2 for Billing and Payments. Follow the subsequent prompts to complete your payment.

Pay via mail

Mail Xfinity a check using the insert included in your Xfinity bill.

Pay at the Xfinity store

Pay a visit to an Xfinity store near you using the Xfinity store locator and pay your Xfinity bill in person.

Xfinity Frequently Asked Questions (FAQs)


How can I contact Xfinity Internet customer service?

An Xfinity customer service representative is always available at 844-207-8721 to provide information, take orders, and guide you regarding services. You can chat with the representative at any time.

For assistance in Spanish, call at 844-207-8725.


Is the Xfinity App free or not?

Yes. The Xfinity app is totally free. You can download it from the App Store or Google Play, and let it take care of your Xfinity service, account or billing related needs, and more.


My Xfinity service is not working. How do I get help?

To report issues with your service, you can chat with the Xfinity Assistant anytime. Click here! to start a conversation. If needed you will be directed to a live agent.


How do I check for Xfinity service outages?

Xfinity gives you more than one way to check for service outage. You can sign into your Xfinity My Account and go to the Status Center. You can also text OUT to COMCST i.e. 266278, and see if there is an outage in the area. Xfinity social media handles deliver the latest service updates; here you can interact with an Xfinity representative or the Xfinity community for the latest update.


How do I talk to a real person at Xfinity?

You can reach out to a live Xfinity customer service representative anytime at 844-207-8721.

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