Simple and Quick Ways to Troubleshoot MetroNet Internet

In this digital age, having nil to limited access to Wi-Fi signals is beyond us. Those who are addicted to the internet get quite anxious as soon as they face any kind of technical glitch. And if your internet signals drop during an important video meeting, you are likely to end up in a difficult position — like missing out on important information, or worse, leaving the boss extremely infuriated. Besides that, running into buffering issues in the middle of an intense scene is an absolute no-no for movie buffs. Cut to the chase, you cannot afford to lose your internet connection at any cost in this day and age.

So if you have been facing an interruption in your internet service lately, you would instantly try to think of ways to get rid of those connectivity issues. An important thing to remember is that you are likely to run into trouble at an expected time, even if you are subscribed to internet service as reliable as MetroNet.

Before you rush into contacting customer service, you should try figuring out where the problem lies. Chances are, you could resolve the issue on your own and get back to surfing the internet. However, sometimes MetroNet troubleshooting is not as easy as you may think. Therefore, we have put together some helpful tricks and tips for you. Armed with this information, you may be able to resolve the issue without having to schedule an appointment with MetroNet customer service.

Restart Your Connected Device

You may think that this is a very obvious thing to do when you are facing a problem with your MetroNet Internet connection. But what you need to know is that we oftentimes don’t consider that there might be an issue with our own device i.e. cellphone, laptop, pc, etc. rather than the internet connection. So think of restarting the device you’re using.

Once your device restarts, there is a good chance that it ends up recognizing your internet network, and the problem will be instantly fixed. But it is also important to keep in mind that starting your device all over again might not work for you every time.

The Location of Your Router Matters

Before you think that your Wi-Fi router is faulty or rush into purchasing a new one, you should ensure that you are using the MetroNet fiber internet within a close radius of the Wi-Fi router. If not so, then you should consider looking for a place where your router would receive strong signals. Try to place the router in a central location of the house. When you do so, you are likely to see improvements in your MetroNet internet speed.

If you are unable to stream your favorite shows because of buffering issues, then you should relocate your router. When there is less distance between your internet-connected devices and your router, you experience uninterrupted connectivity.

If you have set up the router near your balcony, you may be able to play online games without any interruption there. But there is a good chance that you will run into buffering issues in the bedroom if it is far away from the balcony where the router is placed. While you relocate your MetroNet router, you need to take care of the following steps:

• Make sure that you place your router at a high-up position in your home, so that you receive consistent speed in every corner of the house.
• Try to place your MetroNet router away from the electronic appliances and metal objects as they can interfere with your Wi-Fi network coverage.
• Consider placing the router in a central position. Apart from that, it is recommended to put it near air ventilation.

Try Restarting/Rebooting Your Router

You may think that this step is too simple to be true, but when you restart or reboot your router, you could actually end up getting rid of the small bugs. To do exactly that, here is what you need to do:

• First things first: you need to look for the power button at the back of your router
• Then press the power button
• Next, unplug the router and modem from the power supply
• Now wait for at least 10 seconds
• After waiting for 10 seconds, plug the router back in
• Once your router restarts, it is likely to reconnect with the server on its own.
• Now check if your internet connection issue is resolved.

If you notice an improvement in your internet speeds, then you can go ahead with your everyday online activities. However, if the issue persists, then you should consider moving on to the next step.

Update or Upgrade Your Internet Equipment if Needed

Now that restarting/rebooting your modem and router has not fixed the issue, you should try updating the router. In most cases, you face internet performance issues due to outdated equipment or software.

What you need to bear in mind is that internet equipment is not designed to work up to the mark for a lifetime. Due to the heightened technological advancements, they end up getting outdated quickly. If you are paying a monthly rental fee for the equipment to MetroNet, we have good news for you; the provider is likely going to take care of this aspect. If however, you are using a router or modem from a third party, then you should upgrade it within 4-5 years.

In case, you are wondering how to find out if the modem/router needs to be replaced instead of updated, here are some signs that you should pay attention to:

• The equipment makes noise at times
• Status indicator lights not showing
• It does not respond to action quickly. For example, you turn off the router and it takes a while to do so.
• The equipment stops all of a suddenly

If any of this has been happening lately, then chances are your internet equipment is faulty and it’s high time to replace it with a new router. However, when you are on the hunt for a replacement, make sure that you opt for one that is compatible with your MetroNet internet plan.

Check if There Is an Outage

At times, your Wi-Fi connection stops working due to an outage. The primary reason behind an outage could be severe weather conditions due to which the network infrastructure gets damaged. However, if there has been no rainfall, thunderstorm, or snowfall in your area lately, there is a good chance that some maintenance work is underway.

You can reach out to your neighbors if they have the same ISP as you to confirm if they are experiencing the same issues. In case, you need more assurance that you are not the only one going through connectivity loss, you can go to community forums to check for internet outages. For example, MetroNet subscribers are spread across 7 different states of the U.S. and you can approach them over the web. And if you don’t mind getting put on hold for a while, you can speak to your MetroNet customer service representative and get the assistance you need.

Wrapping It Up

We hope this guide helps you resolve all your MetroNet fiber internet connections problems on your own. Needless to say, there are so many places where things could go wrong. However, with the right information, you will be able to figure out exactly where the problem lies, which would consequently allow you to take the right action. So, employ the aforementioned tricks and get ready to bid a sweet farewell to your frustrations!

Frequently Asked Questions

Is MetroNet internet available in my area?

MetroNet is currently available in 7 states of the U.S. including Minnesota, Indiana, Michigan, Ohio, Illinois, Iowa, and Kentucky. To confirm its availability in your area, reach out to a MetroNet Customer Service representative at 1-844-343-1143 anytime. 

Can I get MetroNet Fiber Services installed by a professional?

Yes, the provider sends in a professional to install your internet connection. You can speak to a MetroNet Customer Service representative at 1-844-343-1143 to schedule a technician visit.