Like the Metronet Fiber-fast internet service, Metronet Customer Service is quick and reliable. If you are a Metronet customer, you are in luck. Because, Metronet takes its customers serious. So, when you have any issues or concerns related to your Metronet service, the customer support staff will be ready to help you out
Even if you are not a Metronet customer yet, you can always call the Metronet phone number. Become a customer today. And, you even get a contract buyout offer up to $150. Because Metronet wants you to get out of an unsatisfactory contract with another provider. And, help you enjoy the 100% Fiber Advantage. Metronet customer service staff is available 24/7 every day of the year.
Need help with Metronet internet service?
Are you looking to check for Metronet availability in your area? Do you need to determine your order status or set up an installation appointment? Or is it your Metronet customer account and billing that need attention? You can do all that and more with one call!
Upgrade your internet package. Check for new bundled offers. Or transfer your Metronet internet service to a new address. This is where anything under the Metronet sun is taken care of.
Want to know what Metronet Fiber TV can do? Call the Metronet TV Customer Service.
Check availability and pricing for Metronet Fiber TV in your area. Metronet TV pricing and channel lineup vary from one ZIP code to another. Metronet support staff will get you quick and accurate quotes based on your location. Find detailed information on what is included in each Metronet TV package. Learn about channels offered in your area. And, if you have questions about TV equipment, TV add-ons, or TV surcharges, this is where you get those answers.
As an existing customer looking to upgrade, you can call Metronet TV Customer Service. And, ask to bundle your Metronet TV package with internet and phone. You can also determine if there are any promotional offers available at the time.
Looking for a dependable and modern backup to your cell service for your home?
The Metronet Fiber Phone offers a futuristic landline service. Metronet Phone service is available in double and triple-play bundle offers. So, if you already have Metronet Internet at home, the Metronet Phone could be your most reliable back up. Call the Metronet Phone Customer Service to check for offer details at your address.
Already subscribed to Metronet Fiber Phone? Do you need guidance on how to use its impressive variety of useful digital features? You can call Metronet Phone Customer Service for answers. And, also for any concern related to the service.
Metronet appreciates the role of customer service in consumer relations. For visually and hearing impaired customers, Metronet goes out of its way. And, offers special audio and visual assistance. Metronet has a variety of accessible offerings to help ease the process for its special customers.
For the visually impaired, Metronet offers audible navigation devices. Users can hear the on-screen text menus and guides. They can listen to the audio description of a program, if made available by that network. They can use the free or discounted Directory Assistance and/or Operator Assisted service if eligible. And, they can have their monthly bills read to them by the Metronet customer service staff.
Audio assistance offered to the hearing impaired, includes closed captioning service via Metronet navigation devices. Caller ID appears on their TV for incoming calls, if they have Metronet TV and phone service. They can get an accessible set-top box or HD/DVR along with user guides. And, they can get TTY (text telephone) equipment, which is compatible with the Metronet Fiber Phone.
So call Metronet Customer Service to set up or receive any of the above visual or audio assistance.
There is more than one way to pay your Metronet monthly bill. Remember that Metronet sends your bill one month in advance. The first Metronet bill will be prorated, so the bill amount will be higher than usual. The amount covers the time from your installation date to your billing date. And, includes the first full month of service fee with additional taxes and fees.
Also, if you do not pay your Metronet bill in full by the due date, you will be charged a late payment fee of around $25 or the highest late payment fee authorized by the law. The unpaid portion of your billed amount would incur interest from the due date until paid at 3% per month or the highest allowed by the law.
Metronet has created a dedicated customer portal on its official website. Once you have signed up for Metronet services, you can create an account on the customer portal. You must be an authorized account holder to create the account. And, you must provide accurate information that matches your Metronet account.
After signing up, you can log in anytime with your Metronet email address and password. The Metronet Customer Portal lets you access your Metronet billing information. You can set up Auto Bill Pay if you want. And, manage your services too. Remember, you can pay Metronet bill online via any internet enabled device.
You can pay your Metronet bill in person too at any Metronet Store location near you. Or you can mail in a check to Metronet. It is recommended you confirm particulars for a mail-in payment with Metronet Customer Service in advance.
Contact Metronet for billing related matters at 877-407-3224
Email Metronet for billing related matters at customer_service@metronetinc.com
Are you a current or future Metronet Business Customer? Metronet has the ability to transform your business and help it grow as fast as its Fiber Internet.
Sign up for Metronet Fiber Internet, TV, Voice, and WAN services if your business is situated in a Metronet service location. Save up by scaling Metronet services to your business needs, speed requirements, and budget. The 100% Metronet fiber network ensures your Business Metronet services run smooth and help you keep up with the fast-changing technological environment.
For seamless functioning of services, Metronet offers 24/7 business customer service to its clients. So if there is even a tiny snag or a rare service outage, Metronet can quickly spring into action to ensure its fiber service is restored. Your business will never suffer at the connectivity front with Metronet!
If you would like to connect and find support for Metronet services without getting onto the phone, here is a list of different avenues.
Metronet now lets you get your questions and concerns across via Live chat too. Visit the Metronet website and look for the green chat bubble at the bottom right of the homepage. Existing customers can access Live customer support via the chat feature on the Metronet Customer Portal. And, also in the Metronet Virtual Learning Library .
Metronet service is spread across seven states, but its social media presence is not restricted by geography. So if you wish to know more about Metronet, its services, and MetroZones, check out their social media pages.
Would you like to meet the Metronet staff in-person? Well, if you prefer in-person contact over digital channels, come visit a nearby Metronet store. You can order services, pay your bills, find internet equipment, get support, and even test-drive Metronet products at interactive kiosks.
| Area | Metronet Store Address | Contact No. |
|---|---|---|
| Bloomington-Normal, IL |
503 N Prospect Rd., Suite 205
Bloomington, IL 61704 |
(309) 386-1307 |
| Carmel, IN |
12415 Old Meridian Street,
Carmel, IN 46032 |
(317) 798-1800 |
| Crawfordsville, IN |
2400 Lafayette Rd.,
Crawfordsville, IN 47933 |
(765) 307-2488 |
| Davenport, IA |
902 W. Kimberly Rd., Suite 7
Davenport, IA 52806 |
(563) 726-6004 |
| Fishers - inside Meijer, IN |
8375 E. 96th Street, -*Sales Only
Indianapolis, IN 46256 |
(317) 588-9800 |
| Franklin, IN |
111 Commerce Dr.,
Franklin, IN 46131 |
(317) 739-0770 |
| Geneva, IL |
1772 S. Randall Rd., Suite 160
Geneva, IL 60134 |
(630) 345-6100 |
| Greencastle, IN |
15 S. Indiana St.
Greencastle, IN 46135 |
(765) 307-2500 |
| Huntington, IN |
438 N Jefferson St.,
Huntington, IN 46750 |
(260) 200-1777 |
| Lafayette, IN |
414 N. Earl Ave.,
Lafayette, IN 47904 |
(765) 607-1044 |
| Lebanon, IN |
103 S. Meridian Street,
Lebanon, IN 46052 |
(765) 481-2515 |
| Lexington, KY |
130 W. Tiverton Way, Suite 160
Lexington, KY 40503 |
(859) 785-1107 |
| Madison, IN |
327 W. Main St.,
Madison, IN 47250 |
(812) 274-0880 |
| Oswego, IL |
1561 U.S. Route 34,
Oswego, IL 60543 |
(331) 717-2123 |
| Seymour, IN |
214 S. O'Brien Street,
Seymour, IN 47274 |
(812) 519-1115 |
| Sycamore, IL |
2688 DeKalb Avenue,
Sycamore, IL 60178 |
(779) 222-5011 |
| Vincennes, IN |
287 North 15th St.,
Vincennes, IN 47591 |
(812) 316-0525 |
| Wabash, IN |
146 W. Market St.,
Wabash, IN 46992 |
(260) 274-0022 |
| Contact Channel | Contact Information |
|---|---|
| Metronet Internet Service | 844-343-1143 |
| Metronet TV Service | 844-343-1143 |
| Metronet Phone Service | 844-343-1143 |
| Metronet Billing Enquiry | 877-407-3224 |
| Metronet Technical Support | 844-692-6184 |
| General Customer Support | 844-343-1143 |
| Order Status and Installation | 844-343-1143 |
| Metronet Business Customer Care | 855-769-0936 |
| Metronet Business Website | Website |
| Metronet Accessibility Offerings | MetronetAccessibility@metronetinc.com |
| Metronet Facebook | Go to Facebook |
| Metronet Twitter | Go to Twitter |
| Metronet Instagram | Go to Instagram |
| Metronet LinkedIn | Go to LinkedIn |
| Metronet YouTube | Go to YouTube |
| Metronet Customer Portal | Go to Portal |
| Metronet Support Email | customer_service@metronetinc.com |
| Metronet Corporate Address | 3701 Communications Way, Evansville, IN 47715, United States |
With Metronet, you not only save money, but you can earn too. Refer your friends to Metronet services. Once they sign up, you will get $50. The amount will be credited to your invoice once both accounts have paid their bill in full.
And, it gets even better! You can win $50 an unlimited number of times. So keep referring people to Metronet, and keep winning. Contact 877-407-3224 to find out more details.
Call the Metronet customer service number i.e. 844-343-1143 for any service-related issues with Metronet Fiber Internet, TV, or Phone.
No, Metronet doesn’t bind you in any long-term contract in exchange for its internet, TV, or phone service.
Call 877-407-3224 and the Metronet Customer Service will guide you about the billing process.
Go to Metronet Customer Care Portal. Log in using the Metronet email address associated with your Metronet account. Once you have logged in, you can access all your billing information and make quick payments for your Metronet service(s).
Contact support staff at 877-407-3224 and ask them to cancel your services. The Metronet customer service staff will get you started with the process. You may be asked to email Metronet at retention@metronetinc.com. Metronet would like to know your reasons for cancellation of services. You can call the Metronet customer service number i.e. 844-343-1143 if you are moving, require an upgrade or want to downgrade. The staff will be glad to assist.
Metronet does not offer a money-back guarantee or refunds for services rendered. If however, you have paid in advance and wish to terminate the contract before utilizing Metronet services, you can request a refund after receiving your final invoice.
You can check for Metronet package availability with Metronet customer service at 844-343-1143. They will ask you a few questions and suggest the package most suitable for your online activities, the size of your family and budget.
Call the Metronet phone number i.e. 844-343-1143 and ask them to upgrade your Metronet Internet, TV, and phone package or bundle.
