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Living in today’s immensely tech-savvy era, each one of us has several internet and TV service providers accessible to us. Although most of these providers aim to offer the best services for our everyday online activities, these companies dilly-dally when it comes to replacing or upgrading our equipment. Unfortunately, it takes tons of follow-ups, calls, and emails to get the job done. However, if you are an Xfinity customer, we have some good news for you!

Apart from providing you with robust connectivity and a wide range of speed tiers, Xfinity also offers a convenient way to replace your equipment, such as TV boxes and modems. So, just in case you are looking to replace your Xfinity equipment, we have got you covered!

In this blog, we have come up with the most Frequently Asked Questions on how to replace your Xfinity Modems and TV Boxes. It will help to make the process much more convenient and streamlined for you. So, without any further ado, let’s get started!

How to Replace your TV Boxes and Modems for Xfinity – FAQs

How can I replace my rented TV box and modem for Xfinity?

Xfinity offers the following four options to replace your rented TV box and modem.

  • Visit com/equipmentupdate and follow the given instructions to order new equipment.
  • Click here to inquire about your equipment replacement or schedule a professional installation with Xfinity – additional charges may apply.
  • For customers looking for TV box replacement, simply use your own TV! Switch to channel 1995 and follow the on-screen prompts to place your order for a new TV box – it will be shipped to your home directly.
    Note: Channel 1995 is available in limited areas only.
  • Lastly, visit a nearby Xfinity Store or Comcast Service Center to replace/exchange your equipment.

How can I replace my personal equipment for Xfinity?

Check out to find modems compatible with your service. This page can also determine if your existing modem is up-to-date or needs an upgrade, etc.

For languages other than English, please check out:

Is it necessary to update my equipment?

Yes, absolutely! You need to update your TV and internet equipment to keep up with the latest technology and to enjoy the latest features, security updates, and better connectivity.

Just in case you have rented your equipment from Comcast, click here to learn all about the significance of upgrading your devices.

How much will my new equipment cost?

If you plan to install the Xfinity TV box or modem yourself and you rent the equipment, there will be no charges. However, additional charges may apply if you schedule a professional installation with Xfinity.

How do I return my rented equipment after replacing it?

Xfinity offers the following three ways to return your rented equipment.

  • By mail: Check out your Xfinity Getting Started kit and simply follow the “Return Label” instructions.
  • By appointment: If you opt for professional installation, the Xfinity technician will take your existing equipment along with them.
  • In-store: Head out to your nearby Xfinity Retail Store and return your old equipment to its customer services team.

Note: You need to return your old equipment to Xfinity within 30 days of receiving your new device(s). Xfinity charges a certain amount of fee for unreturned equipment.

How soon can I expect my new equipment after placing my order?

If you are expecting your equipment via mail, then you should receive it between 3-5 business days. You will receive a tracking number once your email address has been confirmed.

Check out this link for more information regarding your order shipment.

Updating Your TV Box - FAQS

What happens if I don't replace my TV Box?

You will start losing HD channels, or even all channels if you don’t replace your TV box on time.

I have multiple TV Boxes – how do I know which one(s) need to be replaced?

Switch to channel number 1995 on all of your TVs and follow the on-screen instructions. It will promptly let you know if your TV boxes are compatible with the upcoming changes, and whether you need to replace them.

However, you need to remember that TV Adapters do not need to be replaced.

Also, Xfinity will replace all your TV boxes if you are eligible for X1 – they call it a “whole home” update.

What happens if I have a DVR?

Your saved recordings cannot be transferred over if you have a non-X1 TV box. Also, you will have to reset your recordings for future programs on your new TV box. Check out this link to learn more about it.

However, if you use an X1 TV box, your saved recordings on Cloud and X1 can be easily transferred over. Also remember that you’ll lose all your data that is not available in the Cloud, such as:

  • Recordings that exceeded the current Cloud capacity of 60 hours (150 in some locations) were deleted by Cloud.
  • Recordings on pay-per-view events and adult programming.
  • Recordings older than a year.
  • Recordings that didn't upload in the Cloud.

Updating Your Modem – FAQ

What happens if I don't replace my modem?

You will encounter the following issues if you don’t replace your modem.

  • You won't get the latest features and security updates.
  • You might experience signal instability, service interruptions, or frequent lag.
  • You might face a decline in your internet speeds.

The Bottom Line

We hope you found our FAQs guide helpful to answer all your questions related to Xfinity Modems and TV boxes. Please let us know if you want to learn about any other aspect related to Xfinity’s services, such as troubleshooting, account management, billing, payments, etc. as you can get 24/7 Xfinity Customer Service, to connect with its customer support team.

Lastly, do not forget to check out the latest Xfinity TV packages for your region, and enjoy streaming your favorite TV shows and movies around the clock!

For more information, call Xfinity customer service at 844-207-8721