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Just joined the over 1 million strong Xfinity Home Family and looking for some added help?

Well, you’re most certainly in the right hands. Because your Xfinity Home services and products carry the mark of Comcast’s legacy as an industry leader when it comes to advanced innovation. The xFi Gateway is one example of that. So is your X1 in-home entertainment system. And the Xfinity Home smart security system.

Speaking of which, you’re at the right place too. Because our article today walks you through the different ways Xfinity gives you to manage your smart home security. Read on and help yourself get comfortable with your new Xfinity Home security system powered by Xfinity Internet.  

Ways to manage your Xfinity Home security 

The Xfinity Home security products introduce a totally new level of ease, flexibility, and mobility to your home safety regime. Quite like the Xfinity Internet service which allows you to enjoy the advantages of the xFi Gateway, and the X1 TV service which allows you to watch Cable in a contemporary way.

How many ways you can manage your Xfinity Home security depends on the system you are using and the service plan you are on. For instance, if you have a Base System installed, the wireless keypad option would not apply to you. As that is included with the Complete and Ultimate Home Systems. And if you happen to be on the Xfinity Self Protection plan, you will be using the Xfinity app for remote control instead of the Xfinity Home app. Also controlling via X1 is possible only if you are also subscribed to the Xfinity Cable TV service.

All in all, when you pick one of the more complete systems coupled with the Pro Protection or Pro Protection Plus plan, you get to maximize the benefits of your home security subscription. And if you are signed up for Xfinity TV, it only adds to the level of convenience Xfinity Home affords you.

Here are 5 ways you can arm or disarm your system, monitor system status, review the latest activity, and view the live video feed. You will find more than one way to manage your Xfinity Home security from anywhere via any device, no matter which system or plan you are on.

The Xfinity Home app 

The Xfinity Home App comes free with the Xfinity Home security. You can download it on your iPhone or Android device. When setting up the application will ask for permission to include the Xfinity Home SMS and Professional Monitoring Station phone numbers to the contacts on your device. This allows your device to quickly recognize text messages received if the Xfinity alarm security system goes off. So you need to okay the request.   

Sign in using your Xfinity username and password and set up your Touch ID, fingerprint ID, or face ID, whichever may be applicable. 

Xfinity X1  

When you are an Xfinity X1 subscriber, you can use the award-winning Xfinity Voice Remote to manage your home security. And access the Xfinity Home app on your TV. With the Xfinity Home app on X1, you can arm or disarm your home security system, view videos from connected cameras, or browse through event history. The Voice Remote makes it so much easier to manage Xfinity Home settings.  

The best part is you never have to leave your couch. Say it to the remote and sit back as it tunes you into the live video feed from your backyard camera. 

Online user portal 

If you prefer to use your computer to access the Xfinity Home security system while at work, you have nothing to worry about. Log into your Xfinity account and manage your account settings as well as your system in more detail. Manage rules, cameras, or devices, check system alerts, view events and notifications, change your settings and also get support. You can also update emergency contacts. And personalize Keypad Codes for family and friends or anyone else who may need access.  

You can access the online portal right here.  

Wireless keypad 

Your Xfinity Home security system may come with a wireless keypad. It is an unwired remote kind of keypad that you can keep anywhere in your house. The wireless keypad allows you to arm or disarms the system from anywhere within your house. 

It makes things simpler because you don’t have to walk over to a wired controller affixed to one spot every time you need to make a change in the status of your Xfinity alarm security. You can keep the wireless keypad in your room and control your security system right from your bed!

Touchscreen controller 

The touchscreen controller included with your Xfinity Home security system is usually mounted on a  wall at a convenient spot in the main entrance area. This is the hub where it all comes together as it communicates directly with all the devices integrated into your home security as well as the Professional Monitoring Station. Hence, this controller should not be tampered with or moved around from its initial install position. Doing so can interrupt the connectivity with the Monitoring Station.  

The touchscreen controller allows you to manage all system settings, view current security status, arm and disarm your system, send an emergency alarm, view sensor activity or live camera feed, manage your Keypad Codes, and do more.

Modes of the Xfinity Home security system 

As for the modes of your Xfinity Home security system, there are 3 arm settings.

Stay

Set it for when someone is relaxing at home.  

Away

Set it for when the house is vacant, it needs maximum security.

Night

Set it for when everyone is in the house for the night.

Your Xfinity Home system responds differently depending upon the settings you have chosen. Here is a quick look at how the system goes:

  Stay Mode Away Mode Night Mode
Door/window sensors Armed Armed Armed
Motion sensors Disarmed Armed Disarmed
Entry delay 2 mins. 1 min No delay
Exit delay 2 mins. 1 min 2 mins.

 

Arm or disarm your Xfinity Home security system 

Using the 5 methods listed above to access your security system here is how you can arm and disarm your Xfinity alarm security.  

Arm/disarm your security system via the Xfinity Home App

  1. Open your Xfinity Home app. And sign in with your Xfinity credentials.
  2. On the Overview screen, you will see the Armed/Disarmed icon which tells the current mode the system is in.
  3. To arm, your system, tap on Disarmed and select one of the modes i.e. Stay, Away, or N if it is already armed, you can disarm it by tapping on the Armed icon.
  4. To authorize the change in mode, enter your 4 digit Master Keypad Code(or use the Fingerprint ID, Touch ID, or Face ID option)  

Arm/disarm your security system via the Xfinity X1 

  1. Press the Xfinity button on your voice remote, and navigate to the Xfinity Home app via the Apps  
  2. Launch the Xfinity Home app and go to Security Status in its main menu.
  3. Here you will see the current status as Disarmed or You can arm it and set the Arm Mode (Stay, Away, or Night). Or choose Disarm if it is already armed.
  4. You’ll be required to authorize the change by entering your 4 digit Master Keypad Code(or use the Fingerprint ID, Touch ID, or Face ID option).

Alternatively, you can switch on the mic on your Xfinity Voice Remote and say “Xfinity Home Arm”. This will bring up the Security Status screen. Say “Xfinity Home Arm Away, Xfinity Home Arm Stay, or Xfinity Home Arm Night” to open the Keypad Code screen, and authorize the change. If you wish to disarm the system say “Xfinity Home Disarm” and authorize the change.

Arm/disarm your security system via the online portal 

  1. Use your Xfinity username and password to log into the Subscriber portal
  2. On the Overview page, you will see a complete picture of your Xfinity Home security system, and you can arm or disarm it from here.
  3. Click on Arm System and set it to one of the three modes (Stay, Away, or Night). And if it is already armed, you can deactivate the system by selecting Disarm System.
  4. Enter your 4 digit Master Keypad Code to authorize the change, and click on Arm/Disarm System.

Arm/disarm your security system via wireless keypad 

Depending on the brand of your wireless keypad the process can be slightly different.

On a Centralite, TCH, or UEI wireless keypad, this is what you need to do:

  1. Before you make the change, ensure the LED indicator is green indicating all zones are closed.
  2. Press the button for Arm Stay, Arm Away, or Arm Night.
  3. Enter your Mater Keypad Code to authorize the change. The Exit Delay tone will sound and accelerate during the last 10 seconds of the delay. The arm mode button you have chosen will turn red to indicate the system is now armed.

To disarm Xfinity Home security, enter your Master Keypad Code before the Entry Delay period ends.

If you have a Honeywell wireless keypad here are the steps to follow:

  1. Enter your Master Keypad Code.
  2. Press the arming mode number. For Away you will enter 2. For Stay, you need to key in 3. And for Night press 7.
  3. The Exit Delay tone will sound and accelerate during the last 10 seconds of the delay. The status light will turn red indicating the system is now armed.

To disarm, enter your Master Keypad Code and press 1 before the Exit Delay period ends.

On an SMC wireless keypad this is what you need to do:

  1. Enter the Master Keypad Code.
  2. Press the button for the Armed Mode you want to select (Arm Away, Arm Stay).
  3. The Lock button will turn red to indicate the Exit Delay has started. And if the system is not ready to be armed the Lock button will flash orange 7 times to tell you a door or window is open.

If you wish to disarm, enter your Master Keypad Code and press the Lock button. The button will turn green to show the system is now disarmed.  

Arm/disarm your security system via the touchscreen controller

There could be a slight difference in what your screen may look like depending on the system you are using. But in either case, the steps you need to follow are pretty similar.

  1. Tap the Disarmed icon (it can look different depending on your system)
  2. On the Select Arm Mode screen, you will see Away is already selected. Tap on any that you need to switch to, Night or Stay.
  3. Enter your 4 digit, Master Keypad Code. The Exit Delay would begin. You will have until the Exit Delay is over to exit the house. An entry or exit door must be opened or closed during this time. If you change your mind, you can also Cancel the arming process, and re-enter your Keypad Code to authorize the change.

When it comes to disarming, the process varies depending on the arm mode already in effect.

  1. If the system is in Away mode, the Entry Delay will begin when an entry/exit zone is triggered. For instance when you open the front door. Enter the Master Keypad Code before the Entry Delay ends. Once you do that, the system will disarm.
  2. If the Xfinity Home system is set to the Night mode, to disarm tap on the Armed Night icon (it may look different depending on the system). Then enter your Master Keypad Code to disarm.
  3. When your Xfinity alarm security is in the Stay mode, coming from outside you’ll enter the Keypad Code during the Entry Delay period as with Away mode above (#1). And if you are inside the house, disarm the way you do with the Night mode above (#2).

How the Pro Monitored Xfinity Home security solution works

With an Xfinity Home security package that includes pro monitoring, you can count on the award-winning Monitoring Stations and fast response times. Help is never too far away!  

When an alarm is triggered based on your settings, you receive a notification via email, text, or the app. If you know it to be a false alarm, you can cancel it immediately using your 4 digit Master Keypad Code. Once the alarm is canceled, you will not receive a call from Xfinity Home.

In the unfortunate event, the alarm is triggered due to a legit threat or security breach – things are slightly different. The Professional Monitoring Station will attempt to reach you via phone. If they fail to contact you, they will attempt to reach the emergency verification contacts on your list, both before and after concerned authorities are notified.  

Conclusion

In a market full of home security systems, Xfinity Home powered by Xfinity Internet is a breath of fresh air. Managing your Xfinity Home security is pretty simple once you get used to how your setup works. You are always on top of things with ready access at your fingertips, no matter where you are, while pro monitoring ensures any threat is met with a quick response.

If you’ve not yet had a chance to explore smart add-ons from Xfinity, do take a look at what more can you include in your Xfinity Home security system to make things more smart, simple, and secure.  

FAQs

How to replace the batteries in the window sensors? 

Disarm your Xfinity Home security system and put it in the test mode before you start to replace the batteries. Then remove the cover from the sensor to expose the larger compartment with the battery in it. Make a note of the positive and negative on the batteries already in the sensor. Replace the old ones, and place the cover back on the sensor. You can ignore the home system alert which tells you the sensor is being tampered with. The alert will automatically clear out when you are done replacing the batteries.  

What is the exit delay on my Arm Away mode? 

The Exit Delay comes with your Arm Away mode and allows you to leave the premises before it activates your security system. If you activate the Away mode and no one leaves the house using a monitored door, the system automatically switches to Stay mode.

What is the Arm Night mode and how does it work? 

The Arm Night mode is perfect for when you are home and asleep. Xfinity Home security features are activated just like the Away mode, but motion sensors do not get activated unless customized to be. 

By default motion sensors that are inactive in the Arm, Night mode is in the area where there may be activity at night time. A motion sensor active in the Arm Night mode will immediately trigger an alarm if crossed, which is why these must be installed in areas such as the attic, garage, or basement.