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Nowadays, it can be difficult to pick a reliable internet service provider. Finding and committing to an ISP might be difficult for Americans because there are countless localized and nationwide ISPs available. However, when it comes to ISPs, Ziply Fiber is a reliable and well-liked option. Ziply is slowly climbing its way to the top when it comes to trusted household names in internet services.

So whether you’ve signed up for Ziply Fiber internet plans or are planning to, here’s a quick guide that may come in handy when setting up your Ziply Fiber internet service. You can use a Ziply Fiber router with your Ziply Fiber internet subscription if you prefer to keep everything conventional and straightforward with your equipment. But where do you begin?

You won't have to worry about that anymore if you keep reading because we'll show you how to easily set up your Ziply Fiber router and connect to the Wi-Fi instantly!

Set up Ziply Fiber Router (Arris NVG448BQ, NVG448B, and NVG443B)

Connect Router to the Internet

  • Plug one end of the GREEN phone line cable into the phone jack on the wall to establish a DSL connection. Next, join the other end of your cable to your router's GREEN DSL port with the label "DSL."
  • Attach one end of the WHITE Ethernet cable to the Ethernet port on your wall to establish an Ethernet connection. Next, attach the other end of your wire to your router's RED "ONT" Ethernet port.

Connect Power

Option 1: A standard power adapter

The new power adapter should be plugged into the router's "Power" port before being connected to a power outlet. To turn on the router, press the "ON/OFF" button on the back of the device.

Option 2: A backup battery unit (BBU)

Connect the power plug from your BBU to the power port on the new router if you have one. Connect the new BBU to a power outlet. To turn on the router, press the "ON/OFF" button on the back of the device.

Verify the Internet Connection

The Internet light on the router's front will turn solid BLUE once you have internet access. Check the troubleshooting instructions of this guide if after a few minutes the light is still not solid blue.

Set Up Your Phone (Only for Current Voice Customers)

If you have Ziply Fiber's digital phone service, use the included phone cord to connect your phone straight to the port marked "Phone Line" on the back of the router. Please make sure your cordless phone is plugged into a power source if you have one.

Sync Your Video (Existing Video Customers Only)

Press and hold the WPS button on the router for at least 5 seconds if you have Fiber TV service and the message "Wireless Pairing Required" appears on your TV. Using this will link your TV's Wi-Fi Set.

Connect your Top Box to the router and turn on the TV service.

Connect Additional Devices to the Router

Wired: The Ethernet cable should be connected at one end to a YELLOW Ethernet port on the router and the other end to an Ethernet port on your device.

Wireless: The names and passwords for the wireless networks are listed on the sticker on the BOTTOM of your router. Go to your device's Wi-Fi settings and choose from the list of available wireless networks, a Wi-Fi network name that matches your router. To safely connect your device to your router, enter the Wi-Fi password.

Personalize Your Router

Enter "http://192.168.254.254" into your browser to start the router's main status page, where you can modify your settings like your Wi-Fi name or password.

Note: If you make changes to these settings, you will be prompted to input the Device Access Code (found on the bottom of the router). In case you require assistance, be sure to use any changes you have made to the router.

Set up Ziply Fiber Router (Arris NVG468MQ and Arris MEB1100)

You should have the following contents in your package

  • Ziply Fiber Router (1)
  • Power Adapter (1)
  • Coax Cable (1)
  • Ethernet Cable (1)
  • Connect the Router

    If your router is close to an optical network terminal (ONT), connect one end of the WHITE Ethernet cable to the ONT and the other end to the Ethernet port on your wall. Next, attach the other end of your cable to your router's RED Ethernet port labeled "ONT"

    If you have a cable TV subscription, connect a coax cable from the wall jack to the port on the back of the router labeled "Cable Line”

    Connect Power to the Router

    Connect the power adapter to the router's "Power" port before connecting it to a power outlet. To activate the router, press the power button located at the back of it.

    Check for Internet Connectivity

    Once you have Internet access, the internet light on the front of the Ziply Fiber router will turn solid BLUE.

    Check the troubleshooting instructions if after a few minutes the light does not turn solid blue.

    Connect Devices

    Wired: Connect one end of the Ethernet cable to a YELLOW Ethernet port on your device and attach the other end to an Ethernet port on the router.

    Wireless: The names of your wireless networks are Ziply9600 or Ziply9600 5G.

    The sticker on the bottom of your router will serve as your password. Go to the Wi-Fi settings on your device and choose a Wi-Fi network name that matches your router from the list of available wireless networks. Enter using your device's Wi-Fi password to safely connect to your router.

    Personalize Your Router (Optional)

    Enter "http://192.168.254.254" into your browser to start the router’s main status page, where you can modify your settings like your Wi-Fi name or password.

    Note: If you make changes to these settings, you will be prompted to input the Device Access Code (found on the bottom of the router). In case you require assistance, be sure to use any changes you have made to the router.

    Connecting to Wi-Fi

    Any Wi-Fi-enabled device can connect to your Ziply Fiber wireless network.

    Depending on the make, model, and operating system of a device, there are various settings and menu options. To locate a wireless signal and connect to it from your smartphone, computer, tablet, game console, or another device, refer to the manufacturer's instructions.

    Normally, you'll begin by checking the device settings (menu or app).

    • Locate the network or WiFi menu. Select the option to enable Wi-Fi if it isn't already.
    • Select your Ziply Fiber home network from the list of available wireless networks.
    • Put in your network password. The name and password of your home network are printed on a sticker attached to your Ziply Fiber router if you haven't changed them.

    Troubleshooting

    While setting up the Ziply Fiber router is a breeze, there may be instances when you might face a few issues in the process. Luckily, we’ve got quick fixes for the most common issues listed right down below.

    Issue: General Connectivity Issues

    • Solution: Ensure that the coaxial (coax) connections between the Optical Network Unit (ONT), the router, and the home wiring are all made.
    • Solution: Ensure that the Coax cables are firmly connected to the router and wall.

    Issue: Internet Light Is Not Solid

    • DSL Solution: Plug one end of the GREEN line cord into the wall. Next, attach the other end of your cable to your router's GREEN Ethernet port called 'DSL'
    • Ethernet Solution: Ensure that the RED Ethernet port on the router is connected to the WHITE Ethernet cable (not to the YELLOW LAN Ethernet ports)

    Issue: Unable to Establish a Wi-Fi Connection

    • Solution: Confirm that the Wi-Fi network listed on the sticker on the router's bottom is the one you want to connect to.
    • Solution: Double-check your Wi-Fi password entry (the password is case-sensitive; turn off Caps Lock)

    Issue: I Don’t Have a Dial Tone

    • Solution: Ensure that the phone line cord is connected to the WHITE port on the back of the router that is marked "Phone Line." Call Ziply Fiber at 1-844-622-7230 if the dial tone is still not available.

    Restart Your Modem or Router

    1. Press the router's power button to turn it off, or unplug the power supply.
    2. Wait for 30 seconds.
    3. Press the power button again or plug the device's cord into the outlet to turn it on.
    4. The front-facing lights will flash for a while the device is re-starting.

    Rebooting is the only way to disable your modem or router. Other than that, make sure to constantly have this equipment plugged in and turned on to ensure optimal operation of your Fiber services.

    To Wrap It Up

    Well, there you go!

    We hope this brief guide helps you set up your Ziply Fiber router quick and easy! And if you still need assistance, get in touch with Ziply Fiber customer service at 1-844-622-7230!

    FAQs

    1. How do I restart my Ziply Fiber Router?

    • Press the router's power button to turn it off, or unplug the power supply.
    • Wait for 30 seconds.
    • Press the power button again or plug the device's cord into the outlet to turn it on.
    • The lights will flash while the device is re-starting.

    2. My Internet light is not solid. What should I do?

    If it’s an Ethernet connection, make sure that the RED Ethernet port on the router is connected to the WHITE Ethernet cable (not to the YELLOW LAN Ethernet ports) and if it’s a DSL connection, plug one end of the GREEN line cord into the wall. Next, attach the other end of your cable to your router's GREEN Ethernet port called 'DSL'

    3. How do I personalize my router?

    Enter "http://192.168.254.254" into your browser to start the router’s main status page, where you can modify your settings like your Wi-Fi name or password.