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Xfinity has been a household name for a good while and for good reason too. It is the largest residential ISPs in the U.S., with over 30 million broadband subscribers in more than 35 states. Its far spread out network coverage plays a critical role in making Xfinity services readily accessible to nearly 112 million people. But that is not all.

Xfinity has a lot to offer from high-speed internet to a unique TV service and attractive bundle deals. The many Xfinity Internet speed tiers give everyone the option to choose a plan depending upon their needs. And, one of the many perks of an Xfinity Internet subscription is access to free Xfinity hotspots when out-of-home.

In this article, we discuss how you can make the most out of this handy feature as an Xfinity Internet subscriber. Read on, and help yourself stay connected on the go.

Communal Xfinity Hotspots

Xfinity has over 20 million hotspots in service locations across its nationwide footprint. Although not all areas may be as densely dotted with hotspots as others, every time you step out of the house you are likely to have a good internet connection to access. What makes access to free Xfinity hotspots so valuable is you don’t just get communal WiFi to power your device on the go, but a secure high-speed connection! Which of course is of prime importance whenever you are using an open network.

Who qualifies for using FREE Xfinity hotspots?

If you are subscribed to post-pay Xfinity Internet or have a Comcast Business account, you’re eligible to use the free Xfinity WiFi hotspots. As a new Xfinity subscriber, you can start using the hotspots even before the equipment is set up at your home. Xfinity Mobile users also get to use the Xfinity hotspots without an additional cost.

 

Locating an Xfinity Hotspot

Xfinity WiFi hotspots usually show up in the list of available networks on your device as Xfinity wifi or XFINITY when you are in the range. To locate an Xfinity hotspot just check the online availability map. You can also use the Xfinity app to locate the nearest hotspot via the Connect tab.

To connect to the secure XFINITY hotspots, however, you’ll have to download the free Xfinity WiFi Hotspots app from the App Store or Google Play. It is now exclusive to Xfinity Internet customers. The app will not only tell about any Xfinity hotspots near you but give access to the newest security features where available. Xfinity Mobile customers do not require this app because their connection is established automatically via the secure profile.

Connecting to an Xfinity Hotspot

If you want to use an Xfinity WiFi hotspot you must have a wireless device like a cell phone, laptop, or tablet. iOS devices running on 11.0 or higher, Android devices operating on 4.4 or higher, Mac systems using OS X Lion (10.7) or later, and Windows-based systems running on Windows 10 or later - will work with secure Xfinity WiFi hotspots.

Some devices like Chromebooks, Linux PCs, Blackberry phones, and Amazon Kindle are however not supported for now, and would not work with a secure XFINITY Hotspot.  

Connecting to an Xfinity hotspot is fairly easy and gives you instant access to a secure connection. We have included a couple of short guides below to help you through the process.

Android & iOS

  1. Turn on the WiFi access on your device
  2. Download the Xfinity WiFi Hotspot Application
  3. Sign in to the application using your Xfinity user ID and password
  4. The application installs the Xfinity WiFi secure profile, thus allowing you to automatically connect to the secure Xfinity WiFi network
  5. Add the WiFi hotspot network when prompted. You may also receive a prompt to connect to the XFINITY network if you’re in the range of an Xfinity hotspot.
  6. You are now, online and safe! Go to the browser of your choice and surf the World Wide Web.

Note: After signing into the app once, your device will automatically connect to any Xfinity hotspots within range.

Mac OS X

  1. Go to Settings and then to WiFi
  2. Select XFINITY
  3. Enter your Xfinity user ID and password in order to connect
  4. You’ll be asked to re-enter your Xfinity credentials. And you can also name your device if you so wish. Note that you’ll be prompted for your device passcode.

Windows 10

  1. Go to Settings and then to Network & Internet
  2. Select XFINITY
  3. Enter your Xfinity user ID and password
  4. Choose Connect to join the network

Once you have connected to an Xfinity WiFi hotspot, you can browse the internet without any security concerns. Your network is secure, and you are protected through your session. Using an Xfinity Hotspot does not count against your monthly data usage if you are an Xfinity Internet user. So you don't have to worry about that front.

Connecting without the Xfinity WiFi Hotspot app

If for any reason you prefer to connect without having to download the Xfinity WiFi Hotspot app, you can do so manually via xfinitywifi instead of the secure XFINITY network. And this is how you’ll go about it:

  1. Use your device to connect to the xfinitywifi network.
  2. Next, open your web browser. It will take you to the sign-in web page for Xfinity WiFi. In case that does not happen automatically, go to com
  3. Sign in using your Xfinity credentials, and register your device. You can use either the primary or a secondary user name and password.

Automatic sign-in to Xfinity Hotspots

As we said, if you have the Xfinity WiFi Hotspot app, once you’ve signed in and added the Xfinity hotspot network, your device will automatically connect when in range. The Xfinity WiFi secure profile gives you access to the secure XFINITY hotspot network without having to sign in each time. However, any changes to your account are likely to affect the automatic sign-in. For instance, if the password for your Xfinity account changes, you will have to reinstall your profile with the new details so as to enable automatic sign-in to XFINITY hotspots.

You can connect up to 10 devices to Xfinity WiFi at a time. But to use Xfinity WiFi with automatic sign-in on more than one device, you’ll have to sign into and register each separately.

Automatic sign-in is not supported if you are not an Xfinity Internet user. All Xfinity Mobile customers however have a secure profile already available on their Xfinity Mobile devices, so they do not have to download the Xfinity WiFi Hotspot app.

Featured Xfinity Hotspots

Xfinity has some featured hotpots too, and these are easily identifiable on the hotspot map by special icons. These hotspots are open to all and can be used by everyone in that location - even people who don't use Xfinity services. And, using the complimentary hotspot access from Xfinity is pretty convenient as well.

To connect to a featured hotspot all you have to do is:

  1. Connect to the xfinitywifi network
  2. A sign-in page would appear, or you can visit xfinity.com which will redirect you to a sign-in page
  3. Here, just click on the Accept and Connect option
  4. Follow the on-screen instructions, and soon you’ll find yourself online

Featured hotspots are very useful, but guest access is not available everywhere. So before you go to any place with the hope of connecting to this network, make sure you have scouted the area well, and you’re sure featured Xfinity hotspots are available. Be mindful, however - WiFi through featured hotspots implies you are on an open network, not a secure connection.

Active Connection Time

As long as you are connected to the hotspot, you will have access to Xfinity WiFi. However, once you leave the range of the hotspot or remain inactive for a certain period of time, you’ll be disconnected. Fortunately, once you have registered a device to the network via the Xfinity WiFi hotspot app, you do not have to sign in every time. Your device is set for an automatic sign-in whenever in it is the range of the XFINITY network.

If you have an Apple device, things are slightly different. The MAC Randomization feature makes your device connect via a random MAC address, so you will have to sign in again if you have not accessed the Xfinity Hotspot network in more than six weeks or more. This ensures that your WiFi experience with Xfinity is always secure.

Troubleshoot Xfinity Hotspot connectivity for the open network

In case you are using the xfinitywifi network to connect to a hotspot and facing trouble, here are some quick troubleshooting tips.

  • If you cannot see xfinitywifi on your device’s list of available networks, you are probably in a location that does not have an Xfinity hotspot, to begin with. You can check on the Xfinity app or the online map for featured Xfinity hotspots in the area.
  • If xfinitywifi is available on your list of networks but your device does not connect, check the signal bars on your device. If two or fewer, you may have to move closer to the source of the signal to establish a connection.
  • Also, verify that you are using the correct Xfinity credentials to sign in.

If you have tried everything and still cannot connect, reach out to Xfinity Customer Service for answers.

Troubleshoot Xfinity WiFi connectivity for the secure network

If you are an Xfinity Internet user and trying to connect to the secure XFINITY network only to fail, there may be some issues. And here are a couple of simple troubleshooting tips you can test out.

If the XFINITY network does not appear on your list of available connections, you are not in a region where a secure Xfinity hotspot is available.

If you are using the Xfinity WiFi Hotspot app and cannot connect to the network, make sure you have the secure profile installed. For Apple devices, you can try signing in as a different user from the app settings.

If you change the password for your Xfinity account, you will have to sign in to the Xfinity WiFi Hotspot app again. And once the new security profile is installed, you can easily go online via the secure XFINITY connection without a worry in the world.

Conclusion

Xfinity offers reliable and fast Internet over the largest Gig-speed network in the U.S. And with as encompassing a network coverage as with Xfinity, you are likely to not find yourself without secure high-speed internet when traveling around the country. If an Xfinity hotspot is not accessible, chances are a partner hotspot network would be - just remember while you can find these partner networks on the hotspot location map, automatic sign-in is not supported.  

Free access to safe out-of-home WiFi hotspots is one of the biggest perks you get with your Xfinity Internet subscription, and it also depicts the provider’s commitment to keeping you connected at home and out of the home. Xfinity dedicates millions of hotspots for its customers to use on the go every time they step out.

If you are not yet an Xfinity customer, you can sure use their featured hotspots, which is a rather convenient and useful service. But why not check out current Xfinity Internet deals, and sign up for Xfinity WiFi both at home and on the go? This way you’ll be able to make your online experience secure even when on the go. Plus enjoy all the great perks the service includes!

Browse Xfinity Internet plans & packages and check offer availability in your area here.  

FAQs

Is Xfinity hotspot free of cost? 

Xfinity hotspots are free for all post-pay Xfinity Internet users. Xfinity also offers plenty of free hotspots with free guest access for non-Xfinity users, but these are not available at all service locations. 

 

Where can I access Xfinity hotspots?

Xfinity hotspots can be accessed anywhere across the Xfinity footprint in the U.S. They are available both in indoor and outdoor settings like parks, shopping malls, train stations, and local businesses. You can locate them on the hotspot service map online or through your Xfinity WiFi hotspot app.

 

Which devices can connect to a secure Xfinity hotspot?

To connect to an Xfinity hotspot you must have a device that supports the connection. These include most mobile phones, laptops, and tablets. Devices that do not connect to secure Xfinity hotspots at this time are Chromebooks, Blackberry phones, Amazon Kindle, and Linux PCs.

 

Is an Xfinity WiFi hotspot secure?

Xfinity Internet subscribers, who sign in to connect via the Xfinity WiFi hotspot app, get secure access to a high-speed connection via the secure profile that gets installed on their device. A secure Xfinity network appears as XFINITY on your list of available connections. Only when you see xfinitywifi listed, it will imply an open network option.