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Kids can be a handful. They’re moody, indecisive, loud, and more. Of course, they’re loving too, but after a stressful day of dealing with them, you hardly see it that way. Sometimes you need time alone and having entertainment that keeps them engaged for hours is a Godsend. The only thing you need to make sure of is that the content is educational and interesting. Disney shows tick all those boxes so if you have access to this network you should be fine.

The programming on Disney is designed for children so it’s no wonder it is so popular among their age group. Where how to get Disney plus on TV is concerned, a ton of cable TV providers like WOW TV, offer it in their channel lineups. Given how much of a hit it is though, we’d suggest you get the Disney app.

Disney app allows you to stream shows and movies on mobile devices which means, you’ll have ready help with you wherever you go. With that said, it’s worth noting that the app has had an especially tough time in the USA.

Plagued with app-breaking bugs and streaming errors, viewing its contents can be difficult. However, if you’re willing to make the effort to learn the troubleshooting ways it’s more than worth the effort. So, without further ado, here is how you can solve the app issues.

Disney Plus Troubleshooting Tips for Beginners

Before we move forward, you should learn the basics of troubleshooting, and no, you can’t skip it. So, here they are:

If you’re wondering, however, why does my WiFi keeps disconnecting it might be time for some serious changes. Contact your internet service provider and they can help you out. Spectrum internet has great customer service so if you’re subscribed to them, you won’t have any issues at all. At least not for long. What’s more, Disney on Spectrum is available at affordable rates so it’s a win-win.

Disney Plus Error 83

If you’re getting this error then that means your device is not compatible with the Disney Plus app.

Short of finding a whole new device to view Disney you could try restarting your device. Once it turns on, run the app again. There’s a chance it might start working.

In case that doesn’t work out, you might want to check if the firmware on your device is up to date. The really old iOS and Android systems aren’t compatible with Disney Plus. Keeping your phone updated is perhaps best.

Deleting the app from your device and installing it again might also do the trick so give it a try. If all the above ideas fail, you might as well ditch your device for another. Try a different console, phone, or computer and it should work alright.

Disney Plus Error 42

This error occurs when the app is having trouble connecting with the service. This can come about due to a server error originating from Disney’s side or it could happen because your internet connection isn’t up to par.

Disney’s servers can only handle so much traffic and if there are too many people logged onto the service you’re sure to see the error appear on your screens. In this case, however, all you can do is wait. Once the traffic decreases the app should start working fine.

On the other hand, if your internet connection is not strong enough for the demands of Disney Plus, which offers content in 4K, you’ll have to upgrade your connection. If you do have a high-speed connection and still can’t get it to work, here are some fixes that can improve your Wi-Fi:

Disney Plus Error 73

If you’ve clicked on a title only to have Error 73 stare at you from your screen, then you’re having location availability issues.

Not all shows and movies are available in every area and so if the app finds you logged in somewhere that doesn’t offer a certain title, good luck watching it. Then again, there are ways to go around it.

Get a VPN and Disney Plus login from an area that does offer that title. Before you do that, however, here are some tricks you can use to confirm if location availability is indeed the issue:

  • Search the title on Disney Plus to see if what you want is available in your country.
  • Reset the modem or your wireless mobile internet and try again.
  • Look up the IP address you’re using. You may have a VPN from a place you don’t want to be at.

Disney Plus Error 24 and 43

These errors are some of the most annoying ones. While error 24 is due to Disney Plus sign-in issues, error 43 is caused by connectivity problems so you can see why now.

When either of these pops up here’s what you can do:

Disney Plus Error 39

Another common error you might come across is error 39. If you’re an Xbox One user, you’re sure to be familiar with it.

It can be frustrating to deal with, but given how simple it is to get rid of it you might as well sort it out once and for all. Here’s what you need to do:

Other Disney Plus Error Codes to Look Out For

The blasting error message can be intimidating when you don’t understand what it means which is why we’ve compiled this table to get you familiar with them and respond to them appropriately.


Error code Known causes How to Fix it
Error 4 Payment issue Check that the card isn't expired, nor from a region where Disney isn't available
Error 9 Login or payment issue Check login information and the billing and payment details
Error 11 Content availability Refresh your internet connection, check content available for your area, and try disabling your VPN
Error 13 Device limit reached Log out of Disney Plus on devices you hardly use, Try changing your password, and remove downloads you don’t watch
Error 22 Restricted content Check content availability, try disabling your VPN, reset location or try signing out of Kids mode
Error 25 Internal error Refresh Disney web player, log out and back in again, contact customer service
Error 30 Device registration issue Check the compatibility of device, log out and log in again on the device
Error 31 Location issue Turn location services on (see above), try resetting location settings, and disabling your VPN
Error 32 Login or password issue log out and log in again, check details for billing and payment, try resetting the password
Error 35 Restricted content Disable VPN, check content availability, try resetting location settings, and log out of Kids mode
Error 36 Restricted content Disable VPN, check content availability, try resetting location settings, and log out of Kids mode
Error 38 Time settings Make sure that time settings on the device are set to ‘automatic’ or they’re aligned to the world clock time
Error 41 Overload of the traffic issue Be patient and ride it out
Error 76 Server overload issue Uninstall the app and then re-install it, logging out and logging back in might help, try rebooting the router, just give it a bit more time
Error 86 Breach of terms of service, blocked account Confirm if the account holder is over the age of 18 years old, try disabling VPN and reset location settings
Error 87 Login or password issue Log out and log in again, check details for billing and payment, reset your password

Final Words

There you go, this should be enough. After you’ve read this article you’ll be able to resolve any errors Disney Plus throws at you. Information is key and now that you’re armed, there’s nothing that can stop you. So go ahead and get the entertainment that awaits you!

Frequently Asked Questions

Does Disney Plus offer a free trial?

Yes, Disney Plus offers a 7-day free trial so users can test out if they like the service before committing to it.

What do you get access to with Disney Plus?

When you subscribe to Disney Plus you can get access to Walt Disney Studios, Marvel Studios, Lucasfilm, Pixar Twentieth Century Fox, National Geographic and much more. With so many titles to choose from you won’t ever be bored.

How many devices can you log in to Disney plus?

You can sign in to Disney Plus on up to four devices at the same time, depending on your subscription tier.