If you are subscribed to HughesNet Internet and have been dealing with a slow internet connection lately, then you have landed on the right page. We understand that slow internet speeds usually get in the way of your productivity and entertainment. So, if your internet stops working when you least expect it, the first thing you need to figure out is whether it is an outage or not.
Most of the time, an outage occurs due to extreme weather conditions. If the weather is perfectly fine and your internet is still not working, then there could be some other factors leading to slow or no internet connection at all.
Before you rush to contact customer service, make sure that you try the following troubleshooting tips to improve your internet speed. There is a good chance that you will end up getting your internet working again without scheduling an appointment with a professional from HughesNet. So, without further ado, let’s take a look at these quick fixes!
The first and foremost step would be to double-check all connection cords and cables running to your modem, router, and laptop/computer, see if they are firmly plugged in. At times, cords become loose or disconnect, or in some cases, there are some physical damages that are beyond repair and may result in internet problems. Usually, cords that are nibbled on by pets do not work.
If there is any problem with the cord, make sure that you get it replaced. In case, all the cords are rightfully connected and are working just fine, you should proceed to the next step i.e. checking your satellite dish.
When the weather gets wild, you may experience slow internet, particularly when you have a satellite connection. In most instances, when internet users report internet problems, it’s usually because of harsh weather conditions like snow, strong wind, heavy rainfall, and thunderstorm. However, there’s a good chance that this is a temporary service disruption and your internet will start working properly after the weather clears up.
If you think that your internet connection is affected due to extreme weather conditions, then you should inspect the satellite for any kind of damage. In case, anything is out of order, make sure you get it fixed as soon as possible by calling HughesNet customer support.
If your HughesNet Internet service is not working properly, it could be because your dish antenna is not positioned the right way. HughesNet satellite dishes require a clear view of the southern sky to receive unobstructed internet signals. However, the specific direction of the dish depends on your location and the satellite it’s pointed to (You may need to check online).
Once you are sure that the satellite is not positioned correctly, then you should reach out to HughesNet customer service and request them to properly align or reposition the satellite dish for you. Do not attempt to position or repair the satellite dish on your own, as the equipment requires a well-versed professional, who could correctly calibrate it without causing any damage. If there is anything that needs to be fixed, HughesNet will send in a professional technician for repairs.
If there’s nothing wrong with your satellite dish, then check out the next step.
Chances are, there are some complex settings on your modem and router that limit the speed of your HughesNet Internet. This is why it is crucial to ensure that there are no limits active on the speed.
And, in order to ensure an optimal connection from HughesNet, you should take the time to reset all the settings of your modem and router to default. When you do so, you may end up getting the best speed HughesNet satellite internet has to offer on all your internet-connected devices.
If this tip does not work for you, then you can move on to the next step.
This may seem too simple to be true, but it might actually help in fixing your slow internet speed. Here are a few easy steps that you need to follow:
Once you have restarted the modem/router, all the services are likely to be rebooted. But in case, the issue still persists, then move on to the next step.
Resetting the modem/router presents a great solution when it comes to improving the internet signal from your wireless modem or router. When you opt for HughesNet Internet, the provider makes sure to provide you with a technologically advanced modem that meets the latest WiFi standards. The modem is not only dual-band but it also supports fast speeds and multiple devices. The HughesNet modem and built-in WiFi together deliver good internet coverage throughout the house.
But, like any other device, when it keeps providing good coverage for a long time, it might require a much-needed break. Therefore, it is crucial to give your modem/router the quick reboot it deserves. When you reset the modem/router, it will automatically revert all settings and configurations to default. This simply means that your HughesNet WiFi passwords and any personal configurations that are saved on your router or modem will be lost, that too permanently. Here’s what needs to be done to perform a reset:
You might struggle with slow internet speeds if your Wi-Fi is located far away from your internet-connected devices in use like PCs, tablets, and smartphones. The distance between a device and a router can cause internet speed issues. Therefore, it is important to ensure that the devices you are using the internet on are within reach or in a close radius of the Wi-Fi router. You may see improvement in your internet speeds.
On the other hand, if you have a bigger house and the Wi-Fi router’s signal is unable to reach every corner of the house, then you should consider getting a Wi-Fi extender for more signal coverage in all the parts of the house.
If you are experiencing a slow internet connection, there is a good chance that you are using an outdated version of modem firmware.
Take the time to check for available updates every once in a while. Whenever you find that it is outdated, make sure that you update it so that your internet equipment continues to deliver optimal results.
If none of the aforementioned troubleshooting steps work for you, you need to contact HughesNet customer service to sort this matter out for you. All you need to do is speak to the expert at 855-349-9309 and they will go out of their way to take care of the problem.
In fact, the trained professionals from HughesNet staff will reposition your dish satellite if needed. They will inspect all the equipment for you and even change it so that you receive the best signal strength from the satellite. If nothing seems to fix HughesNet's slow internet, you might need to reconsider your connection choice.
How much download speed does HughesNet offer?
With HughesNet Internet, you get up to 50 Mbps of download speed.
How much upload speed does HughesNet offer?
Each HughesNet Internet plan delivers up to 3 Mbps upload speeds.