Call for the Best Cable, Phone and Internet Deals: 855-349-9328
Call For Best Deals: 855-349-9328

Let’s face it, a reliable internet connection is an integral part of modern life. And one of the key components in determining the reliability of an internet service provider is after-sales service. No matter how tech-savvy you are, you will need to reach out to your ISP’s customer support at some point in your life. This could be for any reason—getting your internet connection installed or troubleshooting connection issues. To avoid being stuck with an internet provider that has an inefficient customer service team, one must consider the quality of customer service before choosing an ISP. If you live in Texas and have access to Astound broadband powered by Grande, substandard customer service is definitely not something you need to deal with!

Known for award-winning customer service, Astound broadband powered by Grande delivered high-speed internet, excellent TV entertainment, and feature-rich home phone services to subscribers in Texas for nearly 2 decades. Perhaps the best part is Grande takes care of its customers in not one but several ways. If at any point in time, you wish to connect with Grande Communications Customer Service, rest assured, you will receive prompt professional care!

How to Contact Grande Communications Customer Service?

Based right here in Texas, Grande’s top-ranking customer service offers around-the-clock support and a variety of channels to connect. Read on to learn how you can reach out to Grande customer service in any way you want!

Grande Customer Service Number

Reaching Grande’s customer service is as easy as picking up your phone and dialing the number.

Whether you want to know if Grande internet services are available in your neighborhood or you are facing some issues with your internet connection, you can simply call the relevant Grande customer service number and get help. What further sweetens the deals is you can talk in any language you feel most comfortable with!

For the English Speaking Customers

Grande customer service number: 1-844-381-0817

For the Spanish Speaking audience

Número de teléfono Grande: 1-844-527-5631

Grande Live Chat

Not everyone likes the idea of communicating over a call. Some people might prefer to communicate with a customer service representative via text.

If you are usually working on your laptop or phone, the live chat feature is the perfect option for you. Have a query or need a concern addressed? You can live chat with a Grande customer service agent anytime you want here.

Grande Social Media Handles

If you are an avid social media user, you can connect with Grande Communications online! Astound broadband powered by Grande has an online presence to connect with its consumer base and keep them updated on services and company news. You can also post questions, voice concerns, or leave comments to voice your opinions.

Grande Service Locations

If you would be happier with in-store service, you can visit your nearest Grande retail store. Whether you want to make payments, collect equipment, or want an in-person product demonstration, Astound’s excellent in-store service has you covered. Here are the addresses of Grande customer service locations:

Grande Store Location Timings

1100 E Howard Lane Building 6 Austin, TX 78753

Mon - Fri: 9:00 AM - 6:00 PM

2401 E Interstate 20 Odessa, TX, 79766 

Mon - Wed: 9:00 AM - 6:00 PM

Thurs: 10:00 AM - 6:00 PM

Fri: 9:00 AM - 6:00 PM

500 Tittle Road, Suite 400 Lewisville, TX, 75056

Mon - Fri: 9:00 AM - 6:00 PM

401 Carlson Circle San Marcos. TX, 78666

Mon - Fri: 9:00 AM - 6:00 PM

3001 W Cuthbert Avenue Midland, TX, 79701

Mon - Wed: 9:00 AM - 6:00 PM

Thurs: 10:00 AM - 6:00 PM

Fri: 9:00 AM - 6:00 PM

6441 Saratoga Boulevard Corpus Christi, TX, 78414

Mon - Fri: 9:00 AM - 6:00 PM

6480 N New Braunfels Avenue San Antonio, TX, 78209

Mon - Fri: 9:00 AM - 6:00 PM

5777 Sienna Pkwy, Suite 200 Missouri City, TX 77459

Mon - Fri: 9:00 AM - 6:00 PM

7200 Imperial Drive Waco, TX, 76712

Mon - Fri: 9:00 AM - 6:00 PM

7595 W U.S. Hwy 190 Belton, TX 76513

Mon-Fri: 9:00 AM - 6:00 PM

Note: All retail locations are closed on Saturday and Sunday.

Does Grande Customer Service Help Resolve Billing Issues?

If you have a question regarding billing for any Grande services, a trained customer service professional is just a click or call away. In addition to this, Grande communications offer five bill payment options to maximize customer convenience.

Online Payment

Simply access the self-service portal and pay your bill. You can set up auto-pay or make a one-time payment. It is your choice!

Mobile App

Download the Grande mobile app and pay your bill from your phone.

Visit a store

You can visit a nearby store and pay your bill in person.

By Mail

You can make your payment via mail at P.O. Box 679367, Dallas, TX 75267-9367

Automated phone system

Astound has an automated phone system where you can make your payments.

To Sum Up

By now, you must be able to tell that Astound Broadband powered by Grande puts customer convenience above all. And offer you a vast variety of ways to reach out for assistance. If you have not already subscribed to Grande, call 1-844-381-0817 to place your order now!

Frequently Asked Questions

How do I cancel or downgrade my Grande service?

If you want to make changes to your internet plan or need your service queries answered, you can reach Grande customer service at 844-381-0817.

Does Grande have a contract?

No, all Grande internet plans are free of any contractual agreements. Astound broadband powered by Grande believes in retaining customers with good service, so you can enjoy their internet plans without committing to any long-term contracts.

Is Grande Communications now Astound?

Yes! Grande communications along with a few other regional Texas internet and cable providers announced earlier in 2022 that they are rebranding as Astound broadband.

Is Astound Broadband available in my area?

Astound Broadband powered by Grande is currently only available in Texas. You can confirm availability in your area by contacting Astound customer service at 844-381-0817.