Change Language: Espanol

24/7 Support with Grande Customer Service

Browse Grande’s Customer Service page which has details on various aspects of customer care that they address. Issues faced by customers are divided into categories to help you locate the appropriate resource quickly.

Each section is further subdivided based on specific issues, so click to be directed towards an instant resolution to the problem. The Grande Internet Customer Service page clarifies your confusions and answers your questions with focus on customer care.

The Grande Red Carpet - Customer Welcome Guide

Are you a new Grande customer? Did you just order services and are waiting for installation to be carried out? Check out the Grande Welcome Guide to soak in all the information you need to start enjoying Grande Internet, Grande TV, and Grande Digital Home Phone services.

The Grande Welcome Guide has the following sections:

  • MyGrande Account
  • My Internet
  • My TiVo®
  • My TV
  • My Phone

These categories have downloadable guides to help you take various actions, such as:

  • Pay your bill online
  • Download the MyGrande app
  • Test your internet speed
  • Set up home networking
  • Set up Internet and Security
  • TiVo Streaming guide
  • On Demand guide
  • Phone service guide
  • Confirm installation technician appointment

Grande Customer Support resources enable you to follow the steps at your own pace in a systematic manner. Should you find the instructions confusing, or something still does not work for any reason, by all means, dial the Grande Customer Service phone number for around the clock help.

Grande Customer Guide

Need Help? Reach out to Prompt Help from Grande Services

Here are is how you can get help from Grande Customer Service:

Grande Phone Number

Grande Phone Number

Facing a concern regarding your Grande connection? Dial 1-855-349-9313 to speak to a representative of Grande. The Grande support staff will solve any issue you have at the earliest.

Grande Email Support

Grande Email Support

Looking to interact with Grande through email? Simply email your concerns to Grande Customer Support and your matter will be looked into before you’re even done exiting your browser.

Grande Twitter

Grande Communications Twitter Account

Are you an avid user of Twitter? Well, so is Grande! Grande Communications regularly tweet about their latest services along with running a check on your complaints. So if you got any, just tweet away!

Grande Facebook

Grande Communications Facebook Account

Grande Communications customer service team also has a presence on Facebook. You can catch latest updates on services, watch videos, and comment your concerns to have them addressed by Grande professionals. Follow Grande Communications on Facebook

Grande YouTube

Grande Communications YouTube Account

Grande is also an avid YouTuber. You can catch updates on the latest TV series and shows on its channel lineups, along with educational videos explaining what’s going on behind the scenes in the industry and more. Start watching Grande YouTube now.

Grande Communications

Grande Communications Live Chat

Are you at work, or working on your laptop or phone, and would like to start a chat with a customer service expert? Then simply, go to this page this page and chat with a Grande expert to have your problems resolved.

Looking for a Nearby Grande Service Location?

Looking for Grande office locations across Texas? Here is a list of addresses for the various Grande offices in the state. You can locate one nearest to you, visit, and have your issues looked into by Grande experts.

Corpus Christi Office

  • 6441 Saratoga Blvd. Corpus Christi, TX 78414
  • 361-334-4600
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Dallas Office

  • 500 Tittle Rd., Suite 400 Lewisville, TX 75056
  • 877-238-6891
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

San Antonio Office

  • 6480 N New Braunfels Avenue San Antonio, TX 78209
  • 210-320-4600
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

San Marcos

  • 401 Carlson Circle San Marcos, TX 78666
  • 512-878-4600
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Temple Office

  • 5 Meadowbrook Drive, Suite B Temple, TX 76502
  • 254-773-1163
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Waco Office

  • 7200 Imperial Drive Waco, TX 76712
  • 254-235-4600
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Austin Office

  • 911 W. Anderson Lane, Suite 123 Austin, TX 78757-1562
  • 512-220-4600
  • Monday - Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Midland Office

  • 3001 W. Cuthbert Ave. Midland, TX 79701
  • 432-262-4600
  • Monday - Wednesday: 9:00 am - 6:00 pm
  • Thursday: 10:00 am - 6:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Odessa Office

  • 2401 E Interstate 20 Odessa, TX 79761
  • 432-272-4600
  • Monday - Wednesday: 9:00 am - 6:00 pm
  • Thursday: 10:00 am - 6:00 pm
  • Friday: 9:00 am - 6:00 pm
  • Saturday: Closed
  • Sunday: Closed

Grande Communications – Winning Hearts Around Texas

Grande Communications is a go-to internet, cable TV, and digital home phone service provider for the residents of Texas. The people working at Grande are all locals, fully invested in the towns and cities, where they live and work. For every Grande employee, the customer is the focal point. Grande’s corporate policies are structured around that notion.

Wondering how Grande managed to become the top service provider in Texas? Allow us to give you a glimpse of the reasons why Grande Communications is chosen by Texans.

Grande Customer Portal

Grande Customer Portal

Grande has built its own portal that can be used as the default home page of your browser. Get the latest political and entertainment news, sports results and analysis, finance and business updates, gaming reviews, and local weather.

Access your On the Go TV channels as well as your Grande email account from the Grande Customer Portal.

Grande Money Back Guarantee

30 Day Money Back Guarantee

While most internet, TV, and digital home phone providers don’t let you test out their services, Grande Communications stands confident! You get a 30-day trial period during which you can experience the true quality of Grande services and have the best time of your life.

Changed your mind? You’ll get money back if you want to discontinue subscribing to Grande services.

Grande Customer Service

Quick Response Customer Service

If Grande sets an appointment with you, they’ll keep it. The punctual arrival of a service technician you called to your residence is a way to show respect for your time, and the value you have as a customer. Should Grande fail to be there on time, they’ll give you $20 credit.

Grande Lifeline Program

Grande Lifeline Program

Qualifying low-income households can get the benefit of discounted digital home phone service from Grande. This is a government program that keeps some families connected via Grande’s great home phone service with unlimited calling within the United States.

Contract Free

Contract Free

Grande Communications is all about earning loyal customers through excellent service. That is the reason you’ll never be forced to enter a contract with Grande. Plus, you can cancel your services at any time you feel like, and that too without any financial penalty.

Want to know about Premium Networks on Grande TV? Call 1-855-349-9313

We've updated our privacy policy to comply with Europe's General Data Protection Regulation (GDPR), the EU-U.S. Privacy Shield, and the Swiss-U.S. Privacy Shield. View our HR Data Privacy Policy and Non-HR Data Privacy Policy to learn more about these changes.