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In the present world, personal data is one of the most important things we have. From our age and name to social security numbers, everything is supposed to kept super safe. With internet services such as Alta Fiber internet, this concern goes a step further – what personal data of yours do corporations collect? As these apprehensions rise day after day, internet providers are doing their best to enact security around data and information to calm our fears.

In this article, we discuss all there is of importance to know about in the Alta Fiber privacy policy. We have broken down the vital information of the legal document into bite-sized pieces so it is easier to understand for you.

AltaFiber Internet Safeguard Policy

The AltaFiber Internet plans have great security generally powered by the F-Secure. This is a company that provides security services to quite a few internet providers across the U.S. It does collect some information from your internet experience to make it more relevant and better. But, are you wondering what data AltaFiber collects from your internet connection? Here is your answer:

Customer Relationship Data

This data is collected from the customer depending on where you have purchased the service from. This data includes but is not limited to:

  • Application stores − amount of purchased licenses including F-Secure products, time and price of purchase, order number, device details, and other non-sensitive service data
  • F-Secure e-store − name, email address, preferred languages, addresses, country, zip code, IP address, and payment type
  • Service portal − data collected from subscriptions and settings to help enhance user experience and solve problems
  • Support − data used to help you mitigate issues with your service through a helpdesk agent. This can include any additional information they ask you for
  • Location data − this is used by a lot of providers and services to help you locate any lost devices. Location data is used for the shortest amount of time possible and then disposed. If you do not want this data to be used by third-party apps, you can always turn it off for them

So, in short, customer relationship data is collected to help deliver you the best quality of services, enable parental controls where required, and get you any support you might need. It also assists you to track services, improve them, and communicate with you as needed.

Technical User Data

This data is automatically collected when you connect to the internet service with your device. It is used for all the same reasons as discussed above, but the data type collected is slightly different.

  • Language of choice
  • Device information such as model, name, operating system, IMEI, etc.
  • Device location to be used by location-based services
  • Service statistics of each device – profiles, locking, etc.
  • Applications on the device

VPN Feature Data

If you use the VPN feature, there are certain data that are used as well. This usually includes the communications traffic, such as volume, country, IP address, etc. It also keeps an eye out for the traffic on malicious files and URLs and inhibits the usage of content that is against what is acceptable.

When a service has a license modified at the later stages, the provisioning log data is stored and used. This allows the recognition of successful provisioning on all authorized devices, identifies any abuse of the service, and also serves as insurance for disaster recovery if the need ever arises. This includes the IP addresses of the user, and the time of access along with other technical device data.

Password Vault & ID Monitoring Data

This data primarily consists of service stats per device including the number of times the client has used the service, license creation time, and the number of purchased licenses. Data of unique device identifiers and types of services used are also often used.

Any stored information such as passwords, debit and credit card details, and other slivers of personal data are securely stored in F-Secure servers in a safe encryption form. These are not decryptable and only ever reach the owner of the information.


AltaFiber takes your security very seriously and ensures no third party can access any of your private data. Only info that is imperative to the network enhancement is ever taken, and that too in the most simple way possible. However, if you still have any concerns, AltaFiber customer service is forever ready to help you out!

Confused about the AltaFiber internet prices and plans? Call AltaFiber phone number at 855-591-2568 for 24/7 assistance!

Henry Joseph

Henry is an experienced writer and digital marketing expert with a keen interest in internet services, movies, and gaming. He stays up to date with the latest technology trends and entertainment buzz to create engaging and informative content for our readers. Henry mostly writes on ADT, Altafiber, MetroNet, and many more. He ensures readers get unbiased and honest reviews on all their services. In his free time, you’ll find Henry immersed in the latest flick or battling it out on the virtual battleground.