There is no denying ADT endeavors to deliver optimal service quality and an exceptional customer experience to all its subscribers in 48 states. But whether you’re an existing or potential ADT subscriber, you are bound to have a zillion questions about services and products. And while ADT Customer Service is proactive at extending the necessary help, it is at times more quick and convenient to explore answers via online resources.
If you are in search of handy information regarding ADT security services, you have landed on the right page! Here you will find detailed answers to all your concerns, and learn how to get the most out of your ADT home security systems.
So, let’s get started!
Yes, ADT offers home security services in 45+ U.S. states and Puerto Rico. The provider takes pride in being the first-ever security network formed.
ADT home security offers an assorted variety of products and services for any given plan. There is round-the-clock professional monitoring and theft protection guarantee. Plus, the service comes with a 6-month money-back guarantee and alarm monitoring certificate for discount insurance. Moreover, if ADT fails to resolve your system concerns, you will get a refund for installation and monitoring charges.
Your ADT subscription puts at your disposal a variety of equipment seamlessly working together. These include ADT outdoor camera, command panel, motion sensors, door and window alarms, smart security key fob, round-the-clock alarm monitoring, window decals, and yard signs among others. The best part is ADT lets you custom build your ADT security package at no extra charge!
ADT home security employs cutting-edge Z-Wave technology to create an integrated security system that connects your smart devices to the system in mere seconds. The provider strategically places sensitive motion sensors throughout your home — covering every area in a respective zone — which triggers a reaction when something crosses into its tracking zone. All through your wireless connection.
ADT offers three security packages with ADT monitoring for your home. These are ADT Secure, ADT Smart, and ADT Video & Smart Home.
The price of ADT home security packages varies by package type and depending on what you include in the package. For more details regarding plans and pricing in your area, speak to an ADT customer representative at 844-343-1168.
The installation fee on most ADT packages is around $150. Home security monthly equipment payments and monitoring costs will vary depending on the package you choose. For more details, call 844-343-1168 or visit this page.
ADT-monitored home security is available at economical monthly rates starting at $45.99/month. For details regarding plans and prices, speak to a home security ADT representative at 844-343-1168. The staff will be happy to guide you through numerous plans, provide price estimates, and fix an appointment at your residence with a professional.
Yes. ADT gives you the freedom to have more than one system linked with a single account. You can track and manage the security of your vacation home while you’re at your primary home, or away from both. Plus, you can also access both systems using a single ADT Pulse login.
No. All ADT wireless security sensors — window/door, heat/fire, and carbon monoxide — use a different wireless protocol than your home Wi-Fi. Moreover, ADT wireless video services, like cameras and touchscreen, also use a separate network. Hence, ADT security services will not interfere with your Wi-Fi network. But of course, you cannot use this wireless network for PC apps nor can ADT access your wireless PC network. Both networks are separate.
Some of the best features of ADT home security include a theft protection guarantee, professional installation, friendly interface application, and seamless smart home integration.
No. Currently, ADT doesn’t support or sell outdoor motion detectors for security dispatch.
No. The best thing about ADT home security systems is that they are designed to gain control of your phone line when the alarm sets off — in order to call the ADT Customer Monitoring Center. After that, it will release the line for the Monitoring Center to alert you regarding the alarm signal they were sent.
Yes. With the ADT mobile app, you can control all smart home and security devices, enable location sharing with loved ones, manage the Z-wave technology from your phone, and do a lot more. You can download the SoSecure app from the App Store or Google Play and set up your account.
Well, you don’t have to replace your ADT alarm system battery every time the battery alert displays. In case of a recent power outage, give at least 48 hours for the battery to recharge. If the low battery alert continues to display, it is high time you should replace it.
For battery specifications, go to MyADT.com and refer to the battery identification page. From there, match your battery to its picture, and determine how you can find a compatible replacement.
You can purchase replacement batteries directly from MyADT or your nearest retail store. However, if you want to maintain your warranty on the Command Panel, then you must order and install them from ADT.
Yes, ADT home security systems work with all compatible VoIP phone services. However, the qualification criteria require a VoIP service to be a Qualified Managed Facility Voice Network (MFVN). You just need to confirm from your VoIP service if it qualifies. If it does not, know that ADT delivers big with cellular security systems too.
Well, using a digital phone service for your home security communications may affect the reliability of your service, depending on your specific provider. The ADT-approved providers are included in the ADT’s policy and are rated as a valid method of sending an alarm signal to ADT’s monitoring centers.
Yes. ADT’s ability to timely receive an alarm signal may get affected if VoIP service is temporarily unavailable due to network outages. The same is the case when there’s a power outage at your home.
According to ADT’s policy, the primary method for sending alarm signals to ADT’s Customer Monitoring Centers should use any of the following communications services options:
Fortunately, ADT gives you a couple of choices for monitored home security systems. It is up to you to opt for a security system with or without a landline — depending on the package you choose.
Yes, a backup is always important. No matter which type of telephone service you have, ADT recommends you use an additional backup mode of communication to establish a connection between your security system and ADT’s monitoring center. That said, the transmission of fire alarm signals through any other method than a traditional telephone line may not comply with some local fire codes.
In this case, you can get an ADT security system by opting for a cellular communications service — Safewatch® CellGuard®.
Safewatch CellGuard enables your home security system to interact with ADT’s customer monitoring centers using cellular telecommunications networks.
ADT works with Vonage only when combined with a cellular communications service like Safewatch® CellGuard®. This is because Vonage’s VoIP system does not meet the Qualified Managed Facility Voice Network criteria — so it is not compatible with ADT security yet.
We hope this list of frequently asked questions helps answer some of your questions about ADT security services and guides you through the decision-making process if you are a new customer. In case you require further information about offerings, ADT security services are available 24/7. All you need to do is call a representative at ADT phone number i.e. 844-343-1168, and get any help you need to set up your dream security.