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Table of Contents

Does ADT offer home security services?

What services does the ADT home security system offer?

What do you get with the ADT home security system?

How does ADT home security works?

Which security packages does ADT offer?

How much do ADT Home security packages cost?

How much does it cost to have an ADT security system installed?

What does ADT charge for monthly monitoring?

Can I get ADT security services at more than one home locations?

Will my ADT security services disrupt my home Wi-Fi network?

What are the best features of ADT home security systems?

Can I add outdoor motion sensors to improve my ADT security services?

Will call waiting on my phone line affect my ADT security service?

Can I manage ADT home security systems via ADT mobile app?

How do I know if battery needs to be replaced?

What kind of battery do I need, and where do I get it?

How do I order a replacement battery?

Does ADT work with VoIP phone service?

What impact does a VoIP or Digital Phone service can have on my ADT security system?

Can VoIP service outages affect my ADT security service?

Does ADT have any policy on VoIP/Digital phone services?

Does ADT Security System require a landline?

Should I have an additional back-up method of communication to connect my alarm system?

Should I get ADT if my VoIP phone service is not a Qualified MFVN?

What is Safewatch® CellGuard®?

Is ADT compatible with Vonage?

How can I find the best ADT security package for my home?

Bottom Line

There is no denying ADT endeavors to deliver optimal service quality and an exceptional customer experience to all its subscribers in 48 states. But whether you’re an existing or potential ADT subscriber, you are bound to have a zillion questions about services and products. And while ADT Customer Service is proactive at extending the necessary help, it is at times more quick and convenient to explore answers via online resources. 

If you are in search of handy information regarding ADT security services, you have landed on the right page! Here you will find detailed answers to all your concerns, and learn how to get the most out of your ADT home security systems.

So, let’s get started!

Does ADT offer home security services?

Yes, ADT offers home security services in 45+ U.S. states and Puerto Rico. The provider takes pride in being the first-ever security network formed.

What services does the ADT home security system offer?

ADT home security offers an assorted variety of products and services for any given plan. There is round-the-clock professional monitoring and theft protection guarantee. Plus, the service comes with a 6-month money-back guarantee and alarm monitoring certificate for discount insurance. Moreover, if ADT fails to resolve your system concerns, you will get a refund for installation and monitoring charges.

What do you get with the ADT home security system?

Your ADT subscription puts at your disposal a variety of equipment seamlessly working together. These include ADT outdoor camera, command panel, motion sensors, door and window alarms, smart security key fob, round-the-clock alarm monitoring, window decals, and yard signs among others. The best part is ADT lets you custom build your ADT security package at no extra charge!

How does ADT home security work?

ADT home security employs cutting-edge Z-Wave technology to create an integrated security system that connects your smart devices to the system in mere seconds. The provider strategically places sensitive motion sensors throughout your home — covering every area in a respective zone — which triggers a reaction when something crosses into its tracking zone. All through your wireless connection.

Which security packages does ADT offer?

ADT offers three security packages with ADT monitoring for your home. These are ADT Secure, ADT Smart, and ADT Video & Smart Home.

How much do ADT Home security packages cost?

The price of ADT home security packages varies by package type and depending on what you include in the package. For more details regarding plans and pricing in your area, speak to an ADT customer representative at 844-343-1168.

How much does it cost to have an ADT security system installed?

The installation fee on most ADT packages is around $150. Home security monthly equipment payments and monitoring costs will vary depending on the package you choose. For more details, call 844-343-1168 or visit this page.

What does ADT charge for monthly monitoring?

ADT-monitored home security is available at economical monthly rates starting at $45.99/month. For details regarding plans and prices, speak to a home security ADT representative at 844-343-1168. The staff will be happy to guide you through numerous plans, provide price estimates, and fix an appointment at your residence with a professional.

Can I get ADT security services at more than one home location?

Yes. ADT gives you the freedom to have more than one system linked with a single account. You can track and manage the security of your vacation home while you’re at your primary home, or away from both. Plus, you can also access both systems using a single ADT Pulse login.

Will my ADT security services disrupt my home Wi-Fi network?

No. All ADT wireless security sensors — window/door, heat/fire, and carbon monoxide — use a different wireless protocol than your home Wi-Fi. Moreover, ADT wireless video services, like cameras and touchscreen, also use a separate network. Hence, ADT security services will not interfere with your Wi-Fi network. But of course, you cannot use this wireless network for PC apps nor can ADT access your wireless PC network. Both networks are separate.

What are the best features of ADT home security systems?

Some of the best features of ADT home security include a theft protection guarantee, professional installation, friendly interface application, and seamless smart home integration.

Can I add outdoor motion sensors to improve my ADT security services?

No. Currently, ADT doesn’t support or sell outdoor motion detectors for security dispatch.

Will a call waiting on my phone line affect my ADT security service?

No. The best thing about ADT home security systems is that they are designed to gain control of your phone line when the alarm sets off — in order to call the ADT Customer Monitoring Center. After that, it will release the line for the Monitoring Center to alert you regarding the alarm signal they were sent.

Can I manage ADT home security systems via ADT mobile app?

Yes. With the ADT mobile app, you can control all smart home and security devices, enable location sharing with loved ones, manage the Z-wave technology from your phone, and do a lot more. You can download the SoSecure app from the App Store or Google Play and set up your account.

How do I know if the ADT battery needs to be replaced?

Well, you don’t have to replace your ADT alarm system battery every time the battery alert displays. In case of a recent power outage, give at least 48 hours for the battery to recharge. If the low battery alert continues to display, it is high time you should replace it.

What kind of battery do I need, and where do I get it?

For battery specifications, go to MyADT.com and refer to the battery identification page. From there, match your battery to its picture, and determine how you can find a compatible replacement.

How do I order a replacement battery?

You can purchase replacement batteries directly from MyADT or your nearest retail store. However, if you want to maintain your warranty on the Command Panel, then you must order and install them from ADT.

Does ADT work with VoIP phone service?

Yes, ADT home security systems work with all compatible VoIP phone services. However, the qualification criteria require a VoIP service to be a Qualified Managed Facility Voice Network (MFVN). You just need to confirm from your VoIP service if it qualifies. If it does not, know that ADT delivers big with cellular security systems too.

What impact can a VoIP or Digital Phone service have on my ADT security system?

Well, using a digital phone service for your home security communications may affect the reliability of your service, depending on your specific provider. The ADT-approved providers are included in the ADT’s policy and are rated as a valid method of sending an alarm signal to ADT’s monitoring centers.

Can VoIP service outages affect my ADT security service?

Yes. ADT’s ability to timely receive an alarm signal may get affected if VoIP service is temporarily unavailable due to network outages. The same is the case when there’s a power outage at your home.

Does ADT have any policy on VoIP/Digital phone services?

According to ADT’s policy, the primary method for sending alarm signals to ADT’s Customer Monitoring Centers should use any of the following communications services options:

Does ADT Security System require a landline?

Fortunately, ADT gives you a couple of choices for monitored home security systems. It is up to you to opt for a security system with or without a landline — depending on the package you choose.

Should I have an additional backup method of communication to connect my alarm system?

Yes, a backup is always important. No matter which type of telephone service you have, ADT recommends you use an additional backup mode of communication to establish a connection between your security system and ADT’s monitoring center. That said, the transmission of fire alarm signals through any other method than a traditional telephone line may not comply with some local fire codes.

Should I get ADT if my VoIP phone service is not a Qualified MFVN?

In this case, you can get an ADT security system by opting for a cellular communications service — Safewatch® CellGuard®.

What is Safewatch® CellGuard®?

Safewatch CellGuard enables your home security system to interact with ADT’s customer monitoring centers using cellular telecommunications networks.

Is ADT compatible with Vonage?

ADT works with Vonage only when combined with a cellular communications service like Safewatch® CellGuard®. This is because Vonage’s VoIP system does not meet the Qualified Managed Facility Voice Network criteria — so it is not compatible with ADT security yet.

How can I find the best ADT security package for my home?

ADT packages include numerous levels of home protection. If you are confused about which ADT security package to buy, reach out to the ADT customer service representative at 844-343-1168.

Bottom Line

We hope this list of frequently asked questions helps answer some of your questions about ADT security services and guides you through the decision-making process if you are a new customer. In case you require further information about offerings, ADT security services are available 24/7. All you need to do is call a representative at ADT phone number i.e. 844-343-1168, and get any help you need to set up your dream security.