Do you have a house full of people who are constantly streaming, gaming, binging on TV shows, and working from home? There must be times when you experience an interruption in TV and internet services. Know that sometimes such issues occur due to severe weather conditions like thunderstorms, rain, snowfall, or a sudden gush of wind that may cause damage to the network infrastructure.
If you have signed up for Spectrum Internet and Spectrum TV service, there is good news for you: Spectrum is always ready to help you get rid of your internet and TV woes. And, it would not be an overstatement to say restoring your service is always Spectrum’s immediate priority.
However, if you find that fellow subscribers in your neighborhood are not experiencing a lag or service outage, the problem might be at your end. So, before you contact Spectrum Customer Service, it would be better to try troubleshooting your home connection by yourself.
We understand finding and fixing the problem on your own is not easy, primarily because there are so many places where things may go wrong. In this article however, we will walk you through a few easy steps that do tend to solve the majority of TV and internet connection problems. Rest assured, we'll have your TV and internet service up and running, unless the issue causing the disruption is beyond the scope of the connection at your end.
To conduct routine modern-day activities like video calling and streaming, maintaining a strong internet connection is more crucial than ever. Whether you are experiencing lag while playing your favorite game online, or it takes forever to download TV shows or movies on your laptop, there's a good chance the download speed provided by your ISP is not enough, or there is a technical issue at your end. Here are some quick fixes to such problematic scenarios:
Do you feel your internet speed is slower than usual? If yes, we would recommend you to spare some time to test the speed you are getting on your internet connection. Once you know your internet speed, make sure it’s in the range of the download speed you are paying for. If not, proceed to the DIY route to troubleshooting.
Consider resetting your equipment online. The following steps will help you do so:
First, you need to log in to your Spectrum account where the services tab will appear. Click on it. Then click on the Internet option; make sure you choose your modem/router correctly, and click on ‘Experiencing Issues?’ Lastly, click Reset Equipment.
When you reset your Spectrum equipment, it does not only restore your internet connection and frees up memory but ends up removing all minor bugs too.
If resetting your Spectrum equipment doesn’t do the trick, restarting your internet-connected devices might turn out to be helpful for you. Yes, you read it right- there are times when simply restarting your device could be a great way to improve the overall speed and performance of your internet connection.
When you turn off your device, try to wait about 30 seconds, and then turn it on again. At times, that's all it takes. Once the device restarts, you may find your internet connection working well again.
If none of the aforementioned steps solve your connection problem, there is a good chance your Spectrum service is experiencing an outage. You'll probably have to call your Spectrum Customer Service, if there is an outage in fact. Only they can help you determine if there is a problem at your end or theirs. You can also check Spectrum’s online service status in your area here, for a possible outage in the area, before you make that call.
It may seem obvious, but one of the easiest ways to troubleshoot Spectrum Wi-Fi is to check all the cables and connections involved in your internet connection. Another thing you need to do is to turn your equipment off, wait for a while, and turn it on again. If this doesn’t help, you will need to proceed to the next step.
There are times when a loose cord or cable does not let you stay glued to your screens. So what you need to do is ensure both your Ethernet cable and the power cord to your Wi-Fi router are plugged in.
Now that you are most probably re-connected to the internet, you can do what you love online. But, in case, you are still experiencing a lag, make sure to reboot the modem and wireless router - try unplugging the two devices, wait for a few minutes, and then plug both back in.
This is one of the best ways to reset your devices. Minor bugs could be causing the problem and affecting your internet connection. So it would be ideal to go for rebooting, as it is the right step you can take to free up precious memory and clean up bugs.
One important thing you need to bear in mind is a forgotten in-home Wi-Fi network name or password can add to your Wi-Fi woes. If this is something causing some kind of problem, for instance, someone breaching the privacy of your network and eating on your bandwidth, let us give you good news: You can check the label of your Gateway (modem-router combo) or wireless router to find your Wi-Fi network name and password.
In case, you have forgotten your Wi-Fi password, there’s absolutely no need to worry! Just log into your Spectrum account, go to the Service section, and click on Internet to reset it.
Do you experience issues with your TV service such as poor picture quality, tilting, or a freezing picture or may be an insubordinate interface?
Whatever the issue is, you need to start with the most obvious step: checking your HDMI cables and inputs. That is strongly recommended. In fact, we would urge you to check out some simple tips for troubleshooting your TV service on your own before you reach out to Spectrum Customer Support.
If you successfully fix the issues by following the aforementioned steps, you will save yourself time it would take to reach out to a Spectrum customer service representative.
In case, you are still facing the issues after taking these steps, we are here to help!
There are times when you may experience issues like a blocky or pixelated picture, missing channels, or just weak signal. In some cases, Spectrum TV subscribers may have no picture at all. These issues can be temporary and easy to fix. One of the quick fixes is to refresh your TV signal. You can do so just by logging in to the Spectrum TV app or the Spectrum self service portal.
Resetting or refreshing your cable box plays a vital role in clearing its memory plus getting rid of all the little bugs.
In case, you are facing issues with the Spectrum TV app, you need to know software updates, device compatibility issues or technical glitches can be at the root of the problem. If you want to fix the issue on your own and get your app streaming again, the following steps will come in handy:
If a notification keeps popping up on your device’s screen prompting you to update your app and you keep ignoring it, know it is not a good idea to do so. Updating the software is one of the best ways to avoid running into problems when streaming. Unless you have switched your settings to manual updates, your device would automatically update your Spectrum TV app.
So, take the time to double-check your device settings. This way, your Spectrum TV app will automatically stay updated as necessary, and that simply means you will be able to enjoy all the latest features. Not only that, your app will end up running smoother.
Now that you have updated your app, you will be able to catch up on your favorite TV shows. But if you still find yourself experiencing issues, you should try uninstalling your Spectrum TV app. After uninstalling, wait for a few minutes and reinstall. Wondering why doing so can be helpful for you? Well, when you uninstall and reinstall your app, it helps clear the cache, and other data giving the app a fresh start.
Do you use the Spectrum TV app to watch your favorite content? Are you unable to access certain channels you are paying for? There is a good chance Parental Controls are enabled. So, make sure you go to the settings to find out if that is the case. Here is what you need to do:
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