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A customer-centric approach enables Spectrum to offer conveniently accessible services to over 25 million happy customers across the US—not only in terms of providing fiber-powered Spectrum Internet, cable TV, and home phone services, but also when it comes to furnishing options as to how you can return Spectrum equipment.

Can I Return My Spectrum Equipment at Any Store?

You can drop-off your Spectrum equipment at any Spectrum store. Spectrum has 687 store locations across the U.S., and you can visit the one nearest to you in order to return the equipment. Locate one in your area, and visit during business hours — an efficient Spectrum service agent will help you return your equipment without any hassle.

Other Ways to Return Your Spectrum Equipment

U.S. Postal Service Return

The U.S. Postal Service is the most convenient method to return your Spectrum equipment. If not already aware of a USPS store location, check here , and make your way to the nearest one. Remember the equipment must be secured with the packaging it was shipped to you with, as well as the Return label that must be tagged upon the original shipping label. The U.S. Postal Service will take care of shipping the equipment back to Spectrum without charging you a dime.

UPS Return

You may also bring your Spectrum equipment to the nearest UPS store to return it. UPS stores handle all packaging and shipping on your behalf for free. However, Spectrum Business customers cannot use this option when returning 12 or more pieces of equipment.

FedEx Return

You may be able to return the following Spectrum equipment via a FedEx location (not via FedEx drop box) in case there is no USPS, UPS, or Spectrum store near you.

Note: If you opt for FedEx you need to contact Spectrum to ask for a shipping box. Don't forget to seal the box properly and attach the return label to it (if any) before dispatch.

If you are a Spectrum Business customer with DOCSIS 1.0 equipment or DOCSIS 2.0 modem (except all-in-one gateways), then you must visit a local electronics recycling center nearby with the equipment.

Equipment Pickup

Differently-abled Spectrum customers can have their equipment picked up by a Spectrum technician. You can contact Spectrum Customer Service and get details on how to process your request for equipment pickup.

Is There Any Penalty for Not Returning Spectrum Equipment?

If the provided Spectrum equipment is no longer in use due to an upgrade, downgrade, or cancellation of the Spectrum service, you need to immediately return the equipment to the provider. If you forget to do so, Spectrum won’t penalize you with a small $10 fee charged to your account. In fact, you will be charged the full replacement cost of the equipment in your possession.

Moreover, Spectrum will decide the replacement cost and it can go well into hundreds of dollars. So better return the equipment as soon as you terminate the service. Also, when you call Spectrum to cancel the service, do ask them which equipment you need to return. They will have details of the equipment you are leasing from them. It is advisable to get the serial numbers for each piece of equipment to confirm you are returning the correct equipment.

If you had an internet-only plan, it’s likely to be the modem and router or the combo gateway device only. But, if the TV service was included, then you must return the Spectrum cable box as well as DVR, if subscribed to.

What If these Options Don’t Work For You?

As a subscriber you must always remember, the equipment issued by Spectrum for use with your Spectrum Internet , Spectrum TV , and Spectrum Voice subscription remains the property of the provider. That is why if you fail to return the equipment following a change in service status or discontinuation, Spectrum reserves the right to charge an unreturned equipment fee to your account. Except any cables or remotes, all leased equipment must be handed back to Spectrum, and you must take this responsibility seriously.   

So, if you have read all the instructions on how you can return your Spectrum Equipment, but still feel unsure about how to proceed, you can get in touch with Spectrum Customer Service. The staff will guide you regarding the equipment returning chore, and if necessary put you through to concerned personnel. Any concerns you may have regarding equipment non-return fee will be addressed. And, you can also get details of the Spectrum equipment that you may need to return.

 

Frequently Asked Questions (FAQs)

  1. Is Spectrum open for returning equipment?

You can return your Spectrum equipment to your nearest Spectrum store. Check the store timings before leaving. Alternatively, you can mail the equipment back to Spectrum via multiple avenues.

  1. Where can I exchange my Spectrum remote?

You can exchange your Spectrum remote at any Spectrum store. Or simply, call Spectrum for a remote exchange, they will mail you a new remote within 3 to 5 days and will let you know how you can return your old Spectrum remote.

  1. How do I return a cable box?

You can return your Spectrum cable box to any of the Spectrum store locations or simply mail them back.

  1. What happens if you don't return your Spectrum equipment?

Spectrum will charge you a hefty equipment replacement fee if you don’t return your Spectrum equipment within the specified time period.