A customer-centric approach enables Spectrum to offer conveniently accessible services to over 25 million happy customers across the U.S—not only in terms of providing fiber-powered Spectrum Internet, cable TV, and home phone services, but also when it comes to furnishing options as to how you can return Spectrum equipment.
You can drop-off your Spectrum equipment at any Spectrum store. Spectrum has 682 store locations across the U.S., and you can visit the one nearest to you in order to return the equipment. Locate one in your area, and visit during business hours - an efficient Spectrum service agent will help you return your equipment without hassle.
The U.S. Postal Service is the most convenient method to return your Spectrum equipment. If not already aware of a USPS store location, check here , and make your way to the nearest one. Remember the equipment must be secured with the packaging it was shipped to you with, as well as the Return label which must be tagged upon the original shipping label. The U.S. Postal Service will take care of shipping the equipment back to Spectrum without charging you a dime.
You may also bring your Spectrum equipment to the nearest UPS store to return it. UPS stores handle all packaging and shipping on your behalf for free. However, Spectrum Business customers cannot use this option when returning 12 or more pieces of equipment.
You may be able to return the following Spectrum equipment via a FedEx location (not via FedEx drop box) in case there is no USPS, UPS, or Spectrum store near you.
• Spectrum receivers, including HD and DVR receivers
• DOCSIS 2.0 Wi-Fi gateway devices
• DOCSIS 3.0 modems
• DOCSIS 3.0 gateway devices
• Wi-Fi routers
• Spectrum Voice modems
Note: If you opt for FedEx you need to contact Spectrum to ask for a shipping box. Don't forget to seal the box properly and attach the return label to it (if any) before dispatch.
If you are a Spectrum Business customer with DOCSIS 1.0 equipment or DOCSIS 2.0 modem (except all-in-one gateways), then you must visit a local electronics recycling center nearby with the equipment.
Differently-abled Spectrum customers can have their equipment picked up by a Spectrum technician. You can contact Spectrum Customer Service to process your request for equipment pickup or more details.
The equipment issued by Spectrum for use with your Spectrum Internet , Spectrum TV , and Spectrum Voice subscription remains the property of Spectrum. When you decide to disconnect, downgrade or upgrade any Spectrum services, it is your responsibility to return all leased equipment to Spectrum except any cables or remotes that you received. In case you fail to do so, Spectrum will charge an unreturned equipment fee to your account. If you have any questions feel free to call 1-844-481-5997 for guidance.
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