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Multiple Ways to Connect with Brightspeed Customer Service
Whether you have a question early in the morning or late at night, Brightspeed support experts are available 24/7 to provide quick, detailed assistance. Reach out using any of the channels below:
Call a Brightspeed Expert
Dial the Brightspeed support phone number to receive personalized guidance in choosing your ideal plan and get help with general, technical, or service-related concerns.
Sales Support: 855-349-9328
Technical Support: 833-692-7773
Use the Brightspeed App
Manage your Brightspeed services, report issues, pay monthly bills, or connect directly with a live agent using the Brightspeed App.
Download Now: Apple App Store ǀ Google Play Store
Chat with a Live Agent
Get quick answers to your billing, account, or equipment concerns by messaging Brightspeed’s live agents online.
See What Customers Have to Say About Brightspeed Customer Service
Trusted by Millions of Customers Nationwide
“The technician was polite and professional and explained everything clearly, making the installation process smooth and stress-free.”
-Lily P. Illinois
Average Customer Rating on Trustpilot
“Brightspeed made choosing a plan simple. The sales representative walked me through the options, explained the benefits, and helped me pick the right plan for my family.”
-James S. Georgia
24/7 Customer Support Available
“The customer service rep listened carefully to my slow connectivity issue and escalated it quickly. Very satisfied with the service.”
- Taylor R. Ohio
Become a part of the Brightspeed family today and see why millions trust them for reliable customer support.
Brightspeed Self-Help Support Tools
Use Brightspeed’s 24/7 self-service tools to manage your account, troubleshoot issues, and stay in control of your internet experience.
- Online Portal Manage payment methods, troubleshoot connectivity issues, check service status, pay bills, and view account details by signing into your Brightspeed Online Portal.
- Help Center Find a variety of online resources, self-installation guides, self-help articles, and account management tools by exploring Brightspeed Help Center.
- Brightspeed Internet App Control your home network, reset your modem or router, view connected devices, track equipment shipments, and schedule payments right from your phone.
- Brightspeed WiFi App Manage your Brightspeed Fiber Internet service, set parental controls, and enable network security features for your household by using the Brightspeed WiFi App.
- Internet Speed Test Check the performance of your Brightspeed Internet in under a minute. Run the speed test to measure download, upload, and ping rates and identify connectivity issues.
- Where’s My Technician? Track the real-time location and estimated arrival time of your technician on the day of service and get live status updates using this tool.
- Service Outage Checker Learn about the current service status in your area to see whether an outage is widespread or specific to your home, and view real-time updates on restoration progress.
- Service Appt. Manager View appointment details, reschedule or cancel technician visits, and get information about the installation timing without needing to call support.
Frequently Asked Questions
What should I do if my Brightspeed Internet is down?
If you’re experiencing connectivity problems, try the following steps:
- Restart your internet equipment by unplugging it for at least 40-60 seconds and then plugging it back in.
- Check all power and internet cables are undamaged and securely connected.
- Check for outages in your area using Brightspeed’s Outage Checker tool or by contacting support for status updates.
- Place your router in a central, elevated location inside your house, away from dense walls, large appliances, etc.
How can I pay my Brightspeed bill?
You can pay your Brightspeed bill using any of the following methods:
Phone: Contact customer support at 833-692-7773, follow the automated prompts, and make your payment using a credit or debit card.
App: Sign in to the Brightspeed App, go to the Billing section, and make a one-time payment.
Mail: Send a check or money order with your Brightspeed account number to Brightspeed’s mailing address.
In-person: Visit an authorized payment location with your digital or paper bill and pay using cash.
What is the best time to call Brightspeed customer service?
Brightspeed technical support is available 24/7. For billing or general support, try calling during the morning or late evening on weekdays to avoid long hold times.
How can I close my Brightspeed account?
To close your Brightspeed account, simply contact customer service at 833-692-7773.
Days: Monday and Friday
Timing: 8 a.m. to 6 p.m.
What is Brightspeed's quick bill pay option?
Brightspeed’s Quick Pay helps you pay your bill instantly without signing into your online account. Simply enter your account number and payment details on Brightspeed’s Quick Pay page, and make your payment using a credit or debit card.