Call EarthLink customer service at the right time to avoid long wait times and get faster assistance. While support is available 24/7 for live chat and text, phone lines may have varying wait times depending on the day and hour.
| Phone | Hours | Typical Wait Time | Best Day to Call |
|---|---|---|---|
| 888-327-8454 | Mon – Sun: 9 AM – 9 PM ET | 9 minutes on average | Wednesday (Lower call volume and shorter hold times) |
Get in touch with EarthLink customer support representatives using any of these easy-to-access channels:
Dial EarthLink phone number for quick help with all your service-related needs.
Sales support: 855-349-9328
Technical support: 888-327-8454
Message EarthLink’s Internet experts anytime via live chat and get your issues resolved within minutes.
Pay your monthly bills conveniently with EarthLink’s flexible payment methods. Choose the option that suits you the best:
Call 888-327-8454 and follow the automated instructions to pay your bill using your debit or credit card.
Log in to the My Account Portal to make a one-time payment or set up automatic monthly payments via credit card or bank draft (ACH).
Sign in to your EarthLink App, go to the ‘Account’ tab, and select ‘Pay Now’ to make quick, one-time payments from your phone
Take complete control of your EarthLink services without having to talk to a representative by using two simple and convenient self-service tools:
Sign in to the EarthLink online portal to instantly manage your services and:
Download the MyEarthLink App to handle your EarthLink email and:
Wave goodbye to moving hassles with EarthLink’s fast, simple, and reliable internet transfer service.
If you’re an existing customer, you can easily transfer your current EarthLink service to your new location at no extra cost. Just follow three simple steps:
Enter your new home’s address on EarthLink’s moving page to see which internet plans are available in your area.
Review the available EarthLink Fiber and 5G Home Internet plans your speed needs and budget.
Note: You can keep your current plan or upgrade according to availability.
Talk to a moving specialist to learn how to self-install or schedule a technician for professional setup at your new home.
Let our service experts guide you to the ideal plan for your home.
855-349-9328Let your tech troubles take a back seat with EarthLink’s all-rounder EasyTech service – providing unlimited, expert remote IT support for all your home devices, from computers and tablets to smart TVs and security systems.
Simply contact the service experts, explain your issue, and they’ll help you troubleshoot it step-by-step.
What you get with EasyTech:
No hidden charges. No surprises.
Connect with EasyTech Experts Today!Use the checklist below to quickly resolve common EarthLink connection issues on your own.
Switch off your internet equipment for at least 30 seconds, then turn it back on.
Make sure both your power and Ethernet cables are securely plugged in and in good condition.
See if there’s an internet outage near you by exploring EarthLink’s support pages.
Double-check your credentials if you’re unable to log in to your EarthLink account.
If the steps above don’t resolve the issue, you may be experiencing a service outage, equipment issue, or account-related problem that requires help from an expert.
Yes, EarthLink offers around-the-clock support through live chat and text, while phone support is available 7 days a week, from 9 a.m. to 9 p.m. ET.
To reset your EarthLink email password, follow these simple steps:
You might be unable to sign in to your EarthLink account due to one of the following common reasons:
To upgrade or subscribe to a new EarthLink Internet plan, you can either log in to the Customer Portal or app or contact a sales support representative at (855-349-9328).
The most reliable way to confirm an EarthLink outage is to contact EarthLink customer support directly. A representative can tell you if there’s a service issue in your area. Alternatively, you may use Live Chat or Text Support to get a quicker response during peak hours.
