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Is there ever a convenient time for your AT&T internet to go out? Of course not.
Whether you're using the internet for gaming or streaming, a frequent drop in internet connection brings everything to a depressing halt. While there is not much you can do about this issue, troubleshooting and resolving the occasional service disruption can be pretty quick and straightforward.
But what causes AT&T internet connectivity issues in the first place?
When you feel your AT&T internet connection is falling short of expectations, and you are not getting the speed you pay for, you must try to find out the reason for the disruption in connectivity. Here are some of the most common factors that contribute to AT&T internet outage:
Well, this can take a bit of your time and effort. A good approach is to verify the connection issue isn't exclusive to a specific device, server, or website.
Let’s say, you are subscribed to one of AT&T data plans and have lost your Amazon Prime connection halfway through a movie. The first thing you must do is check to determine if other streaming platforms are still functional and accessible. If so, the issue likely exists with Amazon Prime and not your internet connection. If you're experiencing problems connecting to other streaming platforms, it could be that your streaming device or smart TV is the culprit. In such a situation, try streaming on another device to find out exactly what’s affecting your internet connection.
If you feel the problem lies within an individual device, such as a cell phone, laptop, or TV, try this quick fix:
If restarting the device doesn’t fix the issue, use this checklist and take the next few steps towards fixing your AT&T internet issues:
It is quite frustrating to lose your internet connection when you need it the most. If you don’t find anything amiss with the checkpoints listed above, one of the easiest ways to restore your internet connection is to reboot your router.
Routers, modems, or router-modem combos are basically little computers—mostly capable to run 24/7 without a problem. That said, the longer these equipment run without a break, the higher the chances they will develop software errors—causing a disconnection.
Now, it may sound like a cliché, but when your internet stops working, the miraculous trick you should try is to reboot your equipment. You will be surprised to find out how this quick tip could fix and prevent most minor problems.
Follow these simple steps to reboot your AT&T equipment:
Once your AT&T equipment has properly rebooted, go ahead and test your internet connection to check if internet connectivity issue has been fixed.
Even if you have not faced any internet disruption, it's a good idea to periodically restart your AT&T internet equipment—gateway or modem. As this not only helps keep your connection working but also lowers the chances of losing internet at an inopportune time. Once every two months works great for most internet users. And, if you think you may forget the task, try to set reminders.
Who doesn't want a seamless in-home connectivity experience along with well-functioning equipment AT&T internet offers? Of course, we all wish to have a reliable internet connection to meet our daily internet consumption needs.
That said, nothing can be more awful than not being able to take full advantage of the AT&T internet speed you are paying for—just because of some glitch in your AT&T fiber modem. For this reason, we would recommend you reboot AT&T router whenever you experience frequent internet connection disruptions or you feel your home is not properly covered in wireless internet signals.
And if you need any technical assistance, like guidance to troubleshoot AT&T connectivity issues or help with the installation of AT&T equipment, speak to an AT&T Tech Support representative at 1-800-288-2020.
We would suggest you do this once every two months to easily maintain a stable internet connection and get rid of router impairments, if any.
Resetting your home router will restore it to the condition it was in when you first bought it home. Do this when you are facing connectivity issues or not getting the speeds you’re paying for.
Not really. Resetting your router simply allows you to set it from scratch where it will function at optimal levels.
The following are some of the most common reasons why you may be facing AT&T fiber issues:
Most probably, it is your Wi-Fi router causing the issue. If a reboot doesn’t help, you may have to look for other possible causes, such as firmware upgrade, faulty hardware, etc.
Your AT&T internet subscription comes with a gateway (router/modem) device, which includes Wi-Fi. If you wish, you can use your own AT&T compatible router too if connected behind the gateway—which is always required.
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