Existing RCN customers can call this number for service concerns, address change, bill payment and general inquiries. You can also call this number for our Digital TV, Internet, Phone and other services and a customer support representative will be more than happy to answer any queries you may have. Whether it is about adding or moving your services, paying your bill, or whatever issues you might be experiencing, our customer support representatives are available 24/7 to help you.
If you’re an existing RCN internet customer you can get immediate tech support. You may have a technical issue or require help setting up your home network. There’s no need to feel too concerned. We’re here to help. Call us and a technical expert will address any issues you may have. Can’t call or can’t get a hold of a technician? Don’t worry. Visit our forums, or go to chat support and other virtual assistance resources to get your internet related issues resolved.
Yes. Download the RCN Mobile app, available in the Apple App Store and Google Play Store on your smartphone or tablet to pay your bill. Just register or sign in with your MyRCN account, and use the app to pay your bill, setup AutoPay and more!
To make sure you have the best online experience at amazing speeds we also have tips and tricks to keep you going fast.
RCN offers super-fast Internet. Enjoy incredible speeds on multiple devices, all at the same time. Web pages load in a second. Our speeds are perfect for gamers too.
Top 5 tips to optimize your home Wi-Fi speed:
You can restart your TiVo from the menu or manually. However, give it 15-20 minutes to restart.
In case you’re unable to locate the menu settings, unplug the TiVo from its power source, plug back in after 15 seconds to manually restart the device.
Note that the device may take up to 5 minutes to restart.
Yes. You can return our equipment any time you want. We provide you with a prepaid FedEx shipping label. How’s that for convenience?
However, it would be in your favor if you return the equipment the same day or prior to the scheduled disconnect work order. If you do not return the equipment in time, charges may apply to cover the cost for replacing the unreturned equipment. You can have the label emailed to you and print it at home or at a local FedEx location.
When returning the equipment including all cords and remotes, use a box and packing material that will keep it secure. Also, attach the shipping label, note your tracking number, and drop it off at any FedEx location. Simple!