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Around-the-Clock RCN Customer Service

Are you thinking about switching to RCN Services for your home? Would you like to check if RCN Internet network covers your area? Do you want to see if you can get your hands on a hot promotional offer?

For RCN sales support call at this number at anytime!

1-844-343-1374

RCN is always working to ensure the delivery of seamless services. But if on a rare occasion you find yourself struggling with a service or equipment related problem, or you have a question about your RCN account & billing―efficient customer support is just a call or a click away.

To choose how you want to contact RCN

Click Here

RCN gives its customers an always available library of online resources that can help you resolve minor glitches on your own. Internet, TV, Phone, Account, Billing, Webmail―you will find a wealth of useful information ―including an exclusive Welcome Guide for new customers!

To check out RCN Support Center

Click Here
RCN Customer Services

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Are You a New RCN Customer?

Are you a new RCN customer? Did you just purchase a package and are waiting for service installation? Check out the RCN Welcome Guide to soak in all the information you need to start enjoying RCN Internet, TV, and digital home phone services.

Online RCN Customer Service resources enable you to get started with things, and allow you to learn all about your new services at your own pace, step by step. If you find the instructions confusing, or something still does not work for any reason, by all means, contact at the relevant RCN Customer Service phone number for around the clock help.

My Account

Learn how to manage your account or enjoy services on-the-go. You can access your RCN account from anywhere!

Billing FAQs

Check the FAQs for instant answers to your questions about billing for any RCN service that you may be subscribed to.

Webmail

Learn to make the best of your RCN email accounts and popular webmail features.

Internet

Customer support materials for the internet help you with many aspects of the service―from self installing the modem to setting up Whole Home WiFi and more!

TV & TiVo®

Get to know the digital equipment you get with your RCN TV subscription―find answers to your questions about the TiVo setup―from parental controls to the voice remote.

Phone

Learn all about using the many useful features included with your phone service such as blocking spam calls. Check out international call rates, info on battery backup & more.

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We Give You Many Ways to Reach RCN Customer Service

RCN Phone Number

Want to know about RCN services in your neighbourhood? Call at 1-844-343-1374 to speak to an RCN sales representative.

Facing a concern regarding your RCN connection or account and billing? Find RCN Customer Support here.

RCN Live Chat

Are you working on your laptop or phone―and would rather start a chat with a customer service expert to get answers?

To initiate a live chat with RCN Support and have your question answered and concern addressed―Click Here

RCN on Social Media

For avid users of social media platforms, you can check for the latest updates on services, company news, ask questions, leave a comment, or voice any concerns―

Just choose your channel of communication with RCN―Twitter, Facebook and YouTube!

Experience Award-winning Customer Service with Astound Broadband powered by RCN

Call to Order NOW!
Phone icon 1-844-343-1374

Astound Broadband

We Are Committed to What RCN Pledges to Its Customers

Award-winning Wave Customer Care

Award-winning Customer Service

RCN customer service representatives are locally based and our 24/7 customer support is award-winning―always ready to help!

30-Day Money-Back Guarantee

30-Day Money-Back Guarantee

You can get a full refund of monthly service, installation, activation and equipment charges if you’re not satisfied with RCN services, and decide to opt out within 30 days of service installation.

Contract-Free Wave Services

No Mandatory Contracts

RCN does not lock you in an annual contract―we want customers to stay with us for only as long as they are happy.

Easy to Understand Bill

Easy to Understand Bill

RCN explains every item on your bill making it easy to read and comprehend, so you know exactly what you’re paying for.

Convenient Service Appointments

Convenient Service Appointments

RCN offers flexible and convenient time windows to accommodate your schedule―our customer friendly service is ready to work around your timeline!

On-Time Guarantee

On-Time Guarantee

In case of delays in service, Astound Broadband powered by RCN will give you a $20 credit.

First Time Resolution

First Time Resolution

RCN provides personalized care to all subscribers, because the customer is the top-most priority―our aim is to resolve your issue the first time―always!

Frequently Asked Questions

You can contact the RCN customer support staff for all sales related queries at 1-844-343-1374.

Astound Broadband powered by RCN pledges to always keep the customer its #1 priority. RCN Customer Service has a 24/7 U.S.-based staff to immediately come to your assistance when needed. The customer care you receive is one of the biggest factors contributing to RCN’s recognition as an award-winning internet service provider.

RCN TV, Internet, and Phone services come at affordable prices. And when you choose to bundle two or more RCN services, you cut the hassle of dealing with multiple vendors and bills. Plus depending on available promotional offers at the time you can also earn a good saving. To check available offers at your address call at 1-844-343-1374.

Yes. The RCN phone, Internet, and TV related costs are presented in one bill. For any reason if you have been receiving separate bills for each of your RCN services, contact RCN customer support for billing and they will ensure you start receiving a single bill.

To check if there is an outage in your area you can call at 1-800-427-8686. RCN representatives are available to take your questions and concerns regarding the service. Online chat is also available here.

To find the address of the nearest RCN location, where you can also pay your bill in person, go to Locations and Payment Centers and click on the relevant area link.

  • Access your self-care account via the web and make a one-time payment or set up autopay.
  • Use the mobile app to sign into your account and pay your bill.
  • Make the payment through the Astound Broadband automated phone system.
  • Send the payment by mail at P.O. Box 11816, New Ark, NJ 07101-8116
  • Make your payment in-person at a nearby retail store location.

Yes, if you aren’t satisfied with RCN services for any reason, and you inform RCN within 30 days of service installation/activation, the provider will refund against the monthly service, installation, activation and equipment charges.