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Things You’ll Need Before You Call Mediacom

Make sure you tick all applicable items on this checklist before you call Mediacom Customer Support:

For New/Existing Customers

  • Your Mediacom account number to help identify your account. Find the account number on your Mediacom paper bill or via the My Account Online Portal.
  • The phone number related to your Mediacom account—if you cannot find the account number.
  • The last four digits of your Social Security Number for verification.
  • Answers to any security questions associated with your account.
  • Billing & service address to help confirm service availability at your address.
  • Pen and paper.

For Moving Customers

  • All applicable items from the list above plus your new address
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Mediacom Support Details

Mediacom Hours of Operation

Mediacom Customer Support hotline is open 24 hours every day of the year.

Mediacom Customer Support Availability in States and Cities

Mediacom takes care of the needs of over 1,500 communities in Iowa, Illinois, Georgia, and 19 other states.

Mediacom Customer Service Overview

Get any kind of help in any way from Mediacom Customer Support every day.

  • Determine service availability in your area
  • Place an order for Mediacom services
  • Find order status
  • Get installation appointments
  • Subscribe to add-ons
  • Sort your Mediacom account
  • Change your package
  • Learn about bill payment
  • Find out about channel lineups
  • Get technical user guides
  • Find current Mediacom network status
  • Conduct speed test
  • Transfer services to a new address
support pic by Mediacom customer service

Mediacom Phone Number for New & Existing Customers

Talk to a human and get help any time of the day for Mediacom Internet, TV, and Home Phone services. Call Mediacom Support:

  • For general inquiries
  • To start, change, or cancel service
  • If you need to update account information
  • When there is a change in address
  • When you change or add service/package

Mediacom Tech Support Number

Facing technical issues with residential Mediacom TV, phone, or internet service? Or do you have an account or billing related concern? Call the Mediacom phone number!

  • Get help with self-installation
  • Troubleshoot internet, TV, or phone service issues
  • Get help with repair of existing equipment or order new
  • Check repair request status
  • Check for Mediacom outage
  • Clarify confusion about your Mediacom bill

Mediacom Customer Support for Order & Installation Status

Have you ordered Mediacom phone, TV, or internet service and want to get an update? Call this Mediacom customer service phone number to:

  • Find about your order status
  • Schedule or change an installation appointment
  • Track Mediacom shipment status

Mediacom for Business

New and existing Mediacom Business subscribers can connect with Mediacom Customer Service for questions, orders, account & billing, and more!

Business Service Phone Number

Small/Medium Business

1-800-479-2070

Fiber Enterprise Solutions

1-877-516-1762

For small/medium businesses and huge corporations, there are two different Mediacom support hotlines. Make sure you call the correct one. Also, check Mediacom Business frequently asked questions for quick answers.

Business Technical Support Phone Number

Small/Medium Business

1-888-981-7644

Fiber Enterprise Solutions

1-888-840-0218

If an internet connection is interrupted for even a few minutes, all the business-related hubbub comes to a screeching halt. You can rely on 24/7 Mediacom Business tech support to get your internet, TV, and phone services up and running at the earliest.

Additional Mediacom Contact Channels

Mediacom Home Controller Support Number

1-855-633-4226

Mediacom Support is here for home security services. If you have any questions related to the service, billing, or require technical assistance for the Mediacom Home Controller, our Home Security support teams will attend to you.

Mediacom Phone Number for General Complaints

1-855-349-9315

Call this number for Mediacom Support if you have complaints regarding service(s). Our customers support teams are available 24/7. Mediacom representatives are well trained professionals with the knowledge and skills to resolve your issues quickly.

Mediacom Closed Captioning Support

Mediacom offers special assistance with closed-captioning services if required. In case you have specific complaints related to closed captioning services, shoot an email to Mediacom at closedcaption@mediacomcc.com

Contact Mediacom via Social Platforms

Want to know what Mediacom is up to? Check out Mediacom's official social accounts to learn more about the latest offers and news, service updates, company announcements, and activities.

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Mediacom Twitter

@mediacomCable

@mediacomSupport

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Mediacom Facebook

Mediacom Cable Facebook page

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Mediacom Instagram

@mediacomcable

Linkedin Icon

Mediacom LinkedIn

Mediacom Communications Page

Reach out to Mediacom Any Way You Like

Support Website

Go to the Mediacom Support Portal and log in using your Mediacom credentials i.e. the Mediacom email login address and password. Here you can access your account & billing info, the Mediacom Answer Center, community forums, troubleshooting tips and video tutorials.

Total Care Text Messaging

Not in the mood to talk? Text Molli—the Smart Mediacom Virtual Assistant. To sign up for a text messaging service, text “MEDIACOM” to 66554 from your smartphone. And, get Molli to help you manage appointments, troubleshoot services, pay your bill, check data usage and do more.

To get a quick response from Mediacom Molli make sure to use the key word in your text conversation—for instance:

  • When reporting an outage stick to OUTAGE.
  • To check your balance text BALANCE.
  • If you have forgotten your Wi-Fi password go with WIFI.
  • To find out about data usage type in USAGE.

Call-Back Option

Don’t want to wait on hold? No problem. Schedule a call with the Mediacom support staff between 8 AM and 7:30 PM CT. Just login to your Mediacom account via the MediacomConnect MobileCare app or the web portal, and choose the option “Schedule a time for us to call you”.

Answer Center

A place with all the written answers to your questions. Search or browse through helpful articles at the Mediacom Answer Center.

Mediacom Communities

A forum to interact with other Mediacom users and Mediacom representatives. Share your experience to help and get help for unique issues faced by each user at the Mediacom Communities Support page.

MediacomConnect MobileCare App

The Mediacom Connect MobileCare App is available to iOS and Android users, so that the Mediacom portal is easily accessible via cell phone.

New Customer Welcome Kit

A detailed guide is delivered to new Mediacom customers to help them navigate more advanced Mediacom features. From setting up your Mediacom ID to uncovering cool TiVo® features, you learn it all inside the Mediacom Guide .

YouTube Playlist

Need detailed instructions for troubleshooting or activating Mediacom services? These detailed ‘How To’ YouTube videos on the Mediacom YouTube page will be of great assistance.

Mediacom Email

Mediacom Email Login Details

Your Mediacom email login credentials are necessary to access your Mediacom Support Portal. That’s where you get the complete customer care experience. From billing to troubleshooting tips, everything is accessible here. So make sure to keep your Mediacom login credentials safe.

If you are locked out of your Mediacom ID, login on the Account Management (ihelp) page to reset the password.

Need a New Mediacom Connection?

Check out the top-selling Mediacom packages!

Mediacom Internet 100 + Variety TV + Phone

  • Download speeds up to 100 Mbps
  • 170+ local, cable, sports and music channels
  • Unlimited nationwide calling

$109.99/mo.

For 12 months.
Plus monthly local broadcast station surcharge ranging from $17.10 to $24.62, monthly regional sports surcharge ranging from $1.99 to $12.23 and other monthly charges. Activation and installation fees apply.

Mediacom Internet 1 GIG

  • Download speeds up to 1 Gbps with powerful in-home Wi-Fi
  • 6000GB data plan
  • Smart internet security for up to 5 devices

$79.99/mo.

For 12 months.
Plus, activation, installation and monthly modem rental fees. Upload & download speeds may vary. Excess usage will be billed at $10 for every increment of up to 50 additional gigabytes used.

Mediacom Internet 300 + Variety TV

  • Download speeds up to 300 Mbps
  • 170+ local, cable, sports & music channels
  • TiVo intelligent Search & Guide with voice remote

$119.99/mo.

For 12 months.
Plus monthly local broadcast station surcharge ranging from $17.10 to $24.62, monthly regional sports surcharge ranging from $1.99 to $12.23 and other monthly charges. Activation and installation fees apply.

Change Your Mediacom Existing Package

Want to change your current Mediacom package? It’s easy-peasy. Just call Mediacom Customer Support at 1-855-349-9315, and let them make the requested changes and update your account.

Find Mediacom Customer Service in Your Area

Mediacom offers super fast cable broadband to 6+ million people in 1,900+ zip codes across the US. Mediacom services are the most widely available in Iowa, Illinois, and Georgia among other service states. Use your ZIP code here to locate the Mediacom retail store in your area.

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Mediacom Outages

How to Check for Mediacom Outages?

Uh-oh, internet service is down? Call Mediacom Support to confirm Mediacom outage in your area. An even better and quicker way is to text ‘OUTAGE’ to 66554. And, you can also login to your Mediacom account or open the MediacomConnect MobileCare App on your smartphone to get Mediacom outage details.

How to Pay Mediacom Bill Online?

There are multiple ways for easy Mediacom bill pay:

Mediacom Bill Pay

Pay by EBP/EFT Service

Login to your Mediacom account and enroll into Mediacom electronic bill payment service. Make one-time or automatic recurring payments via credit/debit card or electronic fund transfer.

Pay by Mail

Send payments to your local Mediacom Payment Center at the address you find on your bill.

Pay In-Person

Go to a nearby Mediacom Store to pay your Mediacom bill.

Pay over Phone

Call 888-333-4039 to pay via the automated Mediacom phone system. Enter the phone number related to your Mediacom account and choose the Mediacom bill pay option.

Pay via the App:

Login to the MobileCare App for Mediacom bill pay. Sign in and navigate to Make a Payment option in the Billing menu. Pick the method you prefer, and follow the on-screen prompts to complete the payment.

Cancel Your Mediacom Connection

To cancel your service, call Mediacom sales & customer support at 1-855-349-9315. Mediacom offers a 90-day satisfaction guarantee. If you cancel your service within the first 90 days, you’re liable for a refund.

Frequently Asked Questions

Yes. Mediacom is the fifth-largest cable provider in the US and the choice of 6+ million happy customers.

Text ‘OUTAGE’ to 66554 and find out about the Mediacom outage in your area.

Mediacom Internet price starts at $49.99/mo. (for 12 months) for 100 Mbps download speeds and 1000GB data. The top tier Gig service is available for $79.99/mo. (for 12 months) with 6000GB data.

To change the Mediacom Wi-Fi password, go to homewifi.mediacomcable.com . Login with your Mediacom username and password. Select ‘My Wireless Network’ from the panel on the left side of the Control Panel page. Choose ‘Wi-Fi’, and change your Mediacom Network Name (SSID) and Passphrase (password). Click ‘Save’ and the password will be changed successfully.

Call the Mediacom customer service number i.e. 1-855-349-9315 for any service-related issues regarding Mediacom TV, internet, and phone.

Mediacom gives you a number of ways to pay your bill. You can pay online, via the MobileCare app, via the automated phone system, in-person or by snail mail. If you are looking for more details call 1-855-349-9315 and Mediacom Customer Service will guide you.

Go to support.mediacomcable.com or install the MediacomConnect MobileCare app on your mobile device. Login using your Mediacom email address and password related to your account. Once you have logged in, you can access all your billing information and make quick payments for your Mediacom service(s).

Contact us at the Mediacom customer service number i.e. 1-855-349-9315. The Mediacom support staff will guide you about acquiring a new connection.

Your Mediacom router is provided by the company, so you can manage all your Wi-Fi settings with the Home Network Manager.

  1. Go to homewifi.mediacomcable.com
  2. Enter your Mediacom ID and the Passphrase (provided when you first get the Mediacom router). If you have forgotten the passphrase, click “Forgot Your Passphrase” and input the email ID associated with setting up your Mediacom account
  3. To change your username and password, go to https://homewifi.mediacomcable.com/prime-home/control-panel/login/ or visit 192.168.100.1 or 192.168.0.1
  4. Type in your passphrase and choose the available login option
  5. Go to “My Wireless Network” and select the Wi-Fi option
  6. Here you will find the SSID (Service Set Identifier) and Passphrase option, which you can change
  7. Lastly, save your changes.

Contact customer service at the Mediacom phone number i.e. 1-855-349-9315 and ask them to cancel your services. The support staff will take over.

Mediacom offers a 90-day Satisfaction Guarantee, which goes into effect from the day of installation of your Mediacom services. If during the first 90 days, you are not satisfied with the Mediacom service, you may cancel and get a refund against the monthly service charges.

Note, the one-time installation and activation fees, transactional TV or phone purchases, and data overage fees are non-refundable.

Go to https://mediacom.smartrg.com/prime-home/control-panel/login/ and access your Mediacom router settings.

You can browse Mediacom bundles and call Mediacom Customer Service at 1-855-349-9315. They will ask you a few questions and suggest the package most suitable for your online activities and household size.

Call the Mediacom customer service phone number i.e. 1-855-349-9315 and ask them to upgrade your Mediacom package.

You can call at 1-855-349-9315 to connect to the Mediacom.

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