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Contact Mediacom Customer Service for Everything Mediacom

Reach out to Mediacom customer support staff for resolution to your concerns and answers to your questions. Representatives of Mediacom Customer Service will readily help you:

  • Place an order for Mediacom services including add-ons
  • Determine service availability in your area
  • Find order status
  • Get installation appointments
  • Sort your Mediacom account
  • Plan a change in service
  • Know about bill payment
  • Find out channel lineups
  • Get technical user guides
  • Find current network status
  • Conduct speed test
  • Transfer services to a new address
support pic by Mediacom customer service

Mediacom Customer Service Number

If you are an existing residential customer, this Mediacom phone number is for you. Get expert advice and support regarding Mediacom Internet, TV, and home phone. Issues with bill payment, service add-ons, account information, and general inquiries are catered here.

Call 1-855-349-9315 for questions and concerns!

Mediacom Technical Support Number

Contact in case of any technical issues regarding the residential Mediacom TV, phone and internet services. Upon connecting, you will be catered by well-versed technical experts, who will ask you questions to gauge your issue and offer fast troubleshooting and fixing advice.
If the issue isn’t resolved on call, they will promptly arrange for a technician to be sent out to restore your services so you can continue to enjoy worry-free connectivity.

Call 1-855-349-9315 for technical support.

Mediacom Phone Number for Installation and Order Status

If you have ordered Mediacom phone, TV, or internet service and want to get an update on your order status, installation or repair appointment, call this Mediacom customer service phone number to find out. The status of your order, installation or repair appointment will be relayed to you. Usually, the appointment is arranged within 7 to 10 business days.

Call 1-855-349-9315 for installation and order status.

Mediacom Business Service Number

If you are a Mediacom Business subscriber, you can connect with the Mediacom Business Customer Service and forward any questions regarding small-medium business services, fiber enterprise solutions, billing, or make general inquiries. Click here to reach out to the appropriate channel.

Mediacom Business Tech Support Number

Internet service powers the entire business. If the connection is interrupted for even a few minutes, all the business-related hubbub comes to a screeching halt. So you need reliable internet customer support to fix connectivity issues without delay. Mediacom Customer Service is available 24/7 and promptly sorts out any technical problems you may have. Click here reach out to the appropriate channel.

Mediacom Closed Captioning Support Number

Mediacom even offers special assistance with closed-captioning services, if required. In case you have questions or issues related to closed captioning services, Mediacom Customer Service is always there to help.

Call 1-855-349-9315 for assistance with closed-captioning services.

Mediacom Home Controller Support Number

Mediacom offers special support to subscribers of home security services. If you have any questions related to the service, billing, or require technical assistance for the Mediacom Home Controller, our home security support teams will cater to them.

Call 1-855-349-9315 for help with the Home Controller.

Mediacom Phone Number for General Complaints

Mediacom encourages you to immediately seek support from the company if you have any complaints regarding services or billing. Our support teams are available 24/7 and are fully equipped with expert knowledge and skills to resolve your issue speedily.

Call 1-855-349-9315 for any complaints.

In the unlikely event, your issue remains unresolved, you may write to the Mediacom’s corporate department about your issue and action taken by the customer support staff up to that point.

You can seek governmental assistance if you are not heard by Mediacom for any reason, and the matter is of serious concern. During your dispute with the company, Mediacom services will continue if you pay the undisputed portion of the billed amount.

Also, if you believe the issue with Mediacom is not moving towards resolution, contact your local franchise authority mentioned on your monthly bill.

Mediacom Twitter

Want to know what Mediacom is up to? Check out their twitter accounts:
@MediacomCable informs you of up and coming news about the company, corporate activities, services, and the latest offers. Stay in touch with any Mediacom related news and offers here.
@MediacomSupport answers any service-related questions, and offers online support.

Mediacom Facebook

On the official Mediacom Cable Facebook page, you can engage in lively discussions regarding Mediacom services and corporate activities across various states.

Mediacom Stores

Mediacom stores are available in 22 states, catering to the needs of over 1,500 communities. If you wish to get in touch with the Mediacom customer service staff in person, visit the Mediacom store nearest to you for assistance.

Before You Contact Mediacom Customer Service

When you contact the customer support staff, they may require your credentials to proceed with resolving your issue. Ensure you have the following information at hand before you dial the Mediacom customer service phone number to ensure a quick and effective resolution.

contact pic by Mediacom Number

Account Number — You may be required to relay your account number so the support staff can find your details. Upon locating your account, they can accurately determine the services and equipment provided to you by Mediacom. Equipped with this information, the Mediacom customer service will be better able to help.

You can find your account number on your Mediacom paper bill or get it from the Mediacom My Account Online Portal; you will find the account number here once you have logged in.

As for Mediacom Business subscribers, log into the Mediacom Business portal to get your account number or find it on the paper bill.

In case you cannot find your account number, the phone number associated with your account can also help identify your account.

Last four digits of your Social Security Number — You may be asked about the last 4 digits of your SNN so it can be determined whether or not you are the authorized individual for the account. This alleviates the risk of another person, with fraudulent intention, posing to be you.

Billing & Service Address — If you are a new customer, you may be required to provide your address so the Mediacom customer service staff can confirm service availability at your address.

If you are an existing customer, planning to move, you may be required to provide your existing address along with the new one. The staff may also set out to verify your billing address for the account.

Reach out to Mediacom Customer Service Any Way You Like

Support Website

Get seamless customer support on the Mediacom’s Support Portal. Here you can access all your Mediacom information such as account and billing details along with troubleshooting, community forums, how-to-videos & the Answer Center.

Go to support.mediacomcable.com and log in using your Mediacom credentials i.e. the Mediacom email address and password.

Total Care Text Messaging

Not in the mood to talk? Text Molli. The Smart Mediacom Virtual Assistant will text back promptly. Any question related to your billing, Wi-Fi password, or usage allowance, Molli will reply quickly with accurate answers.
To start texting Molli, text “MEDIACOM” to 66554 from your smartphone. Molli will ask some questions for verification purposes, and sign you up for text messaging. Make sure to save 66554 in your contacts.

Call-Back Option

One of the frustrating things about calling the customer support staff is having to wait on hold while other customers are catered to. But the Mediacom Customer Service is always working on diminishing your frustration. You can now schedule a call with the Mediacom support staff between 8 AM and 7:30 PM CT.
The staff can call you as soon as they are available or at the time you pick. To schedule: Just log in to your Mediacom account online or via MediacomConnect Mobile Care app, and choose the option “Schedule a time for us to call you.”

Frequently Asked Questions (FAQS)

Call the Mediacom customer service number i.e. 1-855-349-9315 for any service-related issues regarding Mediacom TV, internet, and phone.

Call 1-855-349-9315 and the Mediacom Customer Service will guide you about the billing process. During your initial service order call, Mediacom support staff might have asked you for the billing address. After address verification, your Mediacom bill will be sent to that address.

Go to support.mediacomcable.com or install the MediacomConnect MobileCare app. Log in using your Mediacom email address and password related to your account. Once you have logged in, you can access all your billing information and make quick payments for your Mediacom service(s).

Contact us at the Mediacom customer service number i.e. 1-855-349-9315. The Mediacom support staff will guide you about acquiring a new connection.

Your Mediacom router is provided by the company, so you can manage all your Wi-Fi settings with the Home Network Manager.

  1. Go to homewifi.mediacomcable.com
  2. Enter your Mediacom ID and the Passphrase (provided when you first get the Mediacom router). If you have forgotten the passphrase, click “Forgot Your Passphrase” and input the email ID associated with setting up your Mediacom account
  3. To change your username and password, go to https://homewifi.mediacomcable.com/prime-home/control-panel/login/ or visit 192.168.100.1 or 192.168.0.1
  4. Type in your passphrase and choose the available login option
  5. Go to “My Wireless Network” and select the Wi-Fi option
  6. Here you will find the SSID (Service Set Identifier) and Passphrase option, which you can change
  7. Lastly, save your changes.

Contact customer service at the Mediacom phone number i.e. 1-855-349-9315 and ask them to cancel your services. The support staff will take over.

Mediacom offers a 90-day Satisfaction Guarantee, which goes into effect from the day of installation of your Mediacom services. If during the first 90 days, you are not satisfied with the Mediacom service, you may cancel and get a refund against the monthly charges.

Note, the one-time installation and activation fees, transactional TV or phone purchases, and data overage fees are non-refundable.

Go to https://mediacom.smartrg.com/prime-home/control-panel/login/ and access your Mediacom router settings.

You can check for Mediacom bundles availability by inputting your ZIP code in the ZIP tool here. If you are unable to decide, call the Mediacom customer service at 1-855-349-9315. They will ask you a few questions and suggest the package most suitable for your online activities and household size.

Call the Mediacom customer service phone number i.e. 1-855-349-9315 and ask them to upgrade your Mediacom package.

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