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Contact DIRECTV Customer Service for Every Solution

Connect with the DIRECTV customer support staff to get immediate help for any questions or concerns you may have. DIRECTV Customer Service will readily take care of requests related to multiple aspects of the TV service.

DIRECTV

Sales Support

  • DIRECTV bundle availability in your area
  • Order placement for DIRECTV service
  • Order status information
  • Installation appointments
  • DIRECTV package upgrade
  • Add-on subscriptions

DIRECTV

After-Sales Support

  • 24/7 Technical support
  • DIRECTV account & billing
  • Receivers & other Equipment
  • Streaming & Mobile apps
  • Service troubleshooting
  • Transfer of services to a new address

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DIRECTV Customer Service Numbers

DIRECTV Phone Number for Sales Support

Call at 1-855-925-2541 for any questions you may have regarding the DIRECTV service.

The staff is well-trained in all things AT&T/DIRECTV. They can take care of a range of requests for new and existing customers.

  • Check availability of DIRECTV bundles at your address
  • Get recommendations on AT&T/DIRECTV service plans.
  • Place an order for a DIRECTV package subscription
  • Get information on order status and installation appointment
  • Upgrade your DIRECTV package or ask about subscription add-ons

DIRECTV Technical Support Number

Call at 1-800-531-5000 to access 24/7 tech support for DIRECTV service.

When your DIRECTV service encounters a rare technical problem, technical support is just a call away.

  • DIRECTV tech support staff receives professional training regarding technical matters. And, can help you identify the problem through careful assessment of the situation.
  • If the problem doesn’t resolve on call, the support staff can arrange to send out a technician to figure out the issue and solve it in person.

DIRECTV Phone Number for Account & Billing

Call at 1-800-531-5000 for any questions or concerns regarding DIRECTV billing or your account. You can call this number every day—8 a.m. to midnight (ET).

  • Speak to clarify any confusion with your DIRECTV billing or the process of bill payment.
  • Talk to DIRECTV about any questions you may have regarding your account status & management.
  • Get assistance with service aspects such as Pay Per View entertainment.

DIRECTV Customer Service Number for Businesses

Call at 1-888-388-4249 for customer support for your DIRECTV Business account. You can call this number 7 days a week from 8 a.m. to 12 a.m. (ET).

  • DIRECTV business support staff helps you find the right package according to your business’ needs and budget.
  • They can address a number of questions and concerns such as automatic billing, Electronic Funds Transfer Payments to AT&T, BUSINESS℠ Remote App, Pay Per View entertainment, DIRECTV MVP Marketing Program, and more.

How to Report DIRECTV Outage?

DIRECTV guarantees 99% signal reliability.* And, its rather rare for the service to face widespread outage issues. But when that happens, rest assured DIRECTV quickly gets to identifying and resolving the problem. If you think you are facing an outage, contact DIRECTV at 1-800-531-5000. The staff will inform you if there is indeed an outage. If that is not the case, there may be issues with the DIRECTV system at your residence. For that, the DIRECTV support staff can help you troubleshoot the problem.

*Based on Nationwide Study of representative cities.

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How Do I Pay My DIRECTV Bill?

AT&T/DIRECTV always work to provide ultimate convenience to subscribers—the reason why you can pay your DIRECTV bill in a number of ways—and also make payment arrangements, pay the combined bill for all AT&T services, pay in installments for DIRECTV devices, and cancel or change payments if you have scheduled them beforehand.

Pay Online

  • Pay your DIRECTV bill via the web using your AT&T account.
  • You can pay via your checking or savings account, MasterCard®, Visa®, American Express®, Discover®, JCB, Diners Club, or the AT&T promotional gift cards.

Use AutoPay

  • AutoPay is a useful payment method which helps you avoid a late payment fee.
  • Use your checking or savings account or credit/debit card to set up an auto-payment for your DIRECTV bill.
  • The AutoPay option can be setup via your AT&T account—sign in from the myAT&T app, or the web.

Online Fast Payments

  • If you don’t often pay your bill online, you can still pay your DIRECTV bill via the “Fast Pay” online option when the need arises.
  • Just input your active account number or the active AT&T phone number, and make a quick payment with AT&T Fast Pay.

Pay by Phone

  • Call at 1-800-288-2020 and follow the prompts to make a payment via the AT&T automated phone system.
  • Make sure you have a copy of your bill on hand, payment information e.g. checking account, or credit/debit card details, as well as the passcode if applicable.

Pay via the App

  • Wherever you are, you can instantly pay the DIRECTV bill by downloading the myAT&T app on your mobile device. Text myATT to 556699 and receive the app’s download link or download it directly from Google Play or App Store.
  • Log into your AT&T account via the app, and “Make a Payment” for your DIRECTV bill with ease.

Pay in Person

Pay by Mail

  • If you would rather mail your DIRECTV bill directly, send your payment by mail at the DIRECTV payment mailing address: P.O. Box 5014, Carol Stream, IL 60197-5014.

Sign Up, Move, or Cancel your DIRECTV Service

Sign Up for DIRECTV Service

  • Want your own in-home cinema? Sign up for DIRECTV service today!
  • Live TV, tens and thousands of on-demand titles, premium network access, 4K HDR programming, on the go live and on demand TV, Genie HD DVR, and much more is on the menu. As a new customer, you maybe eligible for some exciting promo offers.
  • Call at 1-855-925-2541 to subscribe to DIRECTV packages!

Move Your DIRECTV Service

Call at 1-855-333-0032 to make your move to a new home a little easier. Moving is hard, but DIRECTV does not let you worry about the transfer of the TV service at least.

  • Schedule your move, and when you have a move-in date call DIRECTV.
  • Ask about internet and phone deals that maybe available at your new address.
  • Leave the dish behind and take TV receivers and remotes to your new home.

Cancel Your DIRECTV Service

  • Need to cancel your DIRECTV service? Whatever your reason may be, the AT&T/DIRECTV customer service staff is always ready to address issues and ensure complete satisfaction.
  • Contact the support staff at 1-800-531-5000 if you wish to cancel or temporarily suspend your DIRECTV service.
A lady customer service representative wearing headphones is speaking to an AT&T customer on call, noting down the customer’s request and processing their AT&T Internet order

Online Self-Help Resources from DIRECTV

DIRECTV makes it possible for subscribers to tap into a wealth of resource materials online. Learn how to get the best from your service, and find simple to understand guides in the DIRECTV Support portal online. Explore the library and find out how to:

  • Get DIRECTV channel info, refresh your channels & service, watch live or recorded TV with DIRECTV app.
  • Prepare for installation, connect Genie HD DVR to the internet, or program your Genie remote control.
  • Setup DIRECTV parental controls, watch DIRECTV on your computer, or stream content from your favorite networks.
  • Resolve error codes and messages, troubleshoot the remote control, or reset the DIRECTV receiver.

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More Ways to Connect with DIRECTV

Live Chat

  • AT&T/DIRECTV offers multiple ways to encourage you to reach out if you are facing service related problems, technical or other—and the live chat option is one of these.
  • You can call at one of the numbers listed above—as per the nature of your question or concern. But if you prefer a remote chat, start one and get help.

Facebook

  • The official AT&T/DIRECTV Facebook page lets you engage with Customer Care from 6 a.m. to 1 a.m. (CST).
  • Engage in an open conversation with others, and stay in the loop of upcoming service features & offers.

Twitter

  • @ATTHelp—this is where you go to ask questions about service, device or products.
  • On the AT&T/DIRECTV twitter account, you’ll also find service related updates and useful tips.

YouTube

AT&T/DIRECTV YouTube Channel showcases a library of video tutorials to help you with information about products and services you are subscribed to.

  • Need help with installation and setup process?
  • Want DIRECTV to guide you with getting started?
  • Would like to learn about the advanced DIRECTV service features e.g. the program guide?
  • Or is it that you are looking to understand an error code?
  • Learn about all this and more by connecting with AT&T/DIRECTV on YouTube.

Community Forums

DIRECTV on AT&T Community Forums is a place where discussions range from DIRECTV account management, installation, equipment, features & apps—and more!

  • Browse through recent conversations on the forum. Quick search options to find if an issue similar to yours has already been addressed on the AT&T Forum.
  • If you need to ask a question, do so with a title, make it descriptive, and make sure to choose the right category/topic/tags. AT&T support staff and your fellow subscribers—who have experienced a similar situation—will answer back.

Retail Stores

  • AT&T has established more than 5,000 stores in the U.S. across 53 States and jurisdictions. Find an AT&T/DIRECTV store near you with the store locator .
  • If you don’t prefer the online platforms to connect with DIRECTV for assistance, you can visit one of the nearest AT&T retail stores. Speak to the customer care staff directly and get your issues resolved on the spot.
Function Phone Number
DIRECTV Sales Support 1-855-925-2541
DIRECTV Tech Support 1-800-531-5000
DIRECTV Account & Billing Support 1-800-531-5000
DIRECTV Business Support 1-888-388-4249
DIRECTV Closed-captioning Support 1-800-347-3288
closedcaptioning@att.com

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Frequently Asked Questions

Call DIRECTV customer service number i.e. 1-855-925-2541 for complete sales support, package upgrade, subscription to add-ons and more.

You can pay DIRECTV bill by signing into your AT&T account via desktop, mobile site, or the myAT&T app. Pay in person at an AT&T Store pay station, or send your payment via mail. You can also pay your bill via the automated AT&T phone system.

  • Log into your AT&T Account via the desktop, mobile site, or myAT&T app.
  • Go to Make a Payment option, and choose the account you want to pay for (if you have multiple).
  • Review the payment amount and make changes if necessary.
  • Follow the prompts, and click on Submit to complete the process.

Contact AT&T/DIRECTV at 1-800-531-5000 if you wish to cancel or temporarily suspend your DIRECTV service.

DIRECTV doesn’t offer a money-back guarantee. However, you can cancel your DIRECTV contract within the first 30 days or after the contract is over in order to avoid an Early Termination Fee (ETF).

Check for DIRECTV bundles availability. Call DIRECTV Customer Service at 1-855-925-2541. Get information about DIRECTV bundle offers available at your address. You can even ask for package recommendations. By asking a few careful questions, DIRECTV representatives will suggest the package most suitable for you.

Call the DIRECTV Customer Service phone number i.e. 1-855-925-2541 and ask them to upgrade your DIRECTV package as per your requirements.

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