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855-349-9312Call this Windstream number for sales related questions that you may have. Windstream Customer Service is available around the clock to help you with whatever you may need to know.
Our professionals can help you find the best Kinetic Internet plan or package for your needs. Browse what is available at your address with us, and let us assist you with your decision-making & subscription process.
855-349-9312Are you an existing customer with a Kinetic Internet connection, looking for tech support?
If you have a technical question or you need help setting up your home network, specialists are here to facilitate you in every possible way.
You can join our live chat here between 7:00 am and 12:00 am (ET). And you can also contact us via our 24/7 service support at the number listed here―any one of our technical experts will be more than happy to address the issues you may have.
855-349-9312If you’re a business customer with general inquiries about your account, billing, payment arrangements or you want to update your account information, call the Windstream number listed here. You can also dial this number for technical support around the clock.
And if you would rather chat with a representative for quick answers about Kinetic Business Internet and more, initiate a conversation here.
855-349-9312If there’s an issue that needs to be looked into, you have a variety of tools to do so. We offer resources like guides & videos to provide support regarding service concerns, technical issues, bill payment, and more!
Windstream Support Center for Residential Customers Windstream Support Center for BusinessWindstream welcomes you with an effort to make your transition to our superior services as easy as can be. The Welcome Center provides you with online resources to smooth out any hiccups as you get started―from installation to setting up of Kinetic services, managing your account and billing, everything is discussed.
Do you think the question or concern you have requires more detail? Would you rather discuss the particulars of the matter in writing?
You can email Windstream for support regarding service issues, billing, account information & more. We endeavour to address the matter within 24 hours. All you have to do is fill in the contact-form.
Here is the information you must make ready before you speak to a Windstream customer service representative for support―
Your Kinetic account number― it appears on the paper bill and you can also get it by logging into the Go Kinetic Customer Portal. The phone number associated with your account can also help you locate it.
Your Social Security Number― To help verify that you’re authorized to manage the account, the customer service representative may ask you for your social security number.
Your Billing or Service Address― If you’re looking to add new services or move your existing Kinetic service, your billing and service address will be required. For transfer of service you must also provide the new service address.
Kinetic by Windstream understands one method of payment may not work for everyone―this is why you’ll find multiple ways to pay your Windstream bill. Pick any that you prefer―whether you like old school or digital methods, there are options.
Go Kinetic App
The Go Kinetic App gives you ready access to your account anytime, anywhere. You can manage all your account & billing matters via this app with great ease.
Use it to make a one-time payment or set up autopay. All you have to do is download the Go Kinetic App for your device from Google Play or the Apple App Store.
Go Kinetic Customer Portal
To pay your bill online, sign in to your Go Kinetic account. You can make a one-time payment via the Pay Now option or set up autopay.
In case you have not registered yourself with Kinetic by Windstream yet, you can do that here and proceed to make your online payment.
Over the Phone
To pay your Kinetic service(s) bill over the phone dial (800) 347-1991.
You can make the payment either through the automated phone system or seek help from a customer care representative. The second option comes with a small convenience fee.
Pay via Auto Draft
Use your checking account to make your Kinetic bill payment via auto draft. The bank will transfer the money you owe to Windstream Communications at the intervals you specify.
Pay via Mail
You can send you bill payment to Windstream via snail mail at the following address:
Windstream
P.O. Box 9001908
Louisville, KY 40290-1908
Pay in-Person
Find the nearest Windstream retail store location and drop by to make the payment in-person, if that is how you prefer to do it.